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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

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LCY Tweets

Check out the new @Links_of_London store in the departures lounge. Read more http://t.co/xKd0YKGvTw
@Citiflyer apologies it's is being updated now.
Flybe start flights to Edinburgh, Belfast, Dublin, Inverness & Exeter from London City in October 2014. Read more: http://t.co/5OXA2KyIp8
@JeremyGeorgeJG If you require access to site that are blocked please send the url's to online@lcy.co.uk and we will pass on for review.
@pearsonp69 Apologies for any inconvenience, our aim is for the works to be finished to be as soon as possible.
@Jolly_Giant Hi will will pass on your comments to the team.Could you let us know how long you waited? Email online@lcy.co.uk if you prefer.
Jubilee line part suspended, delays expected, passengers are advised to find an alternative route. For info see http://t.co/RsPTkf4HUS
Visiting #London? Get a Visitor #OysterCard to use on all public transport in #London – to receive yours click here http://t.co/xeTCiXrp8a
Pick up a Fortnum and Mason Easter Egg from Aelia Duty Free. See the full range here: http://t.co/SWKkrulSly
@rupertbuxton Hi we appreciate your feedback which will be forwarded to the airport team and UKBA, sorry for any inconvenience caused.
@Ian_Hutchinson Hi we appreciate your feedback which will be forwarded to the airport team and UKBA, sorry for any inconvenience caused.
@Dutch_Odyssey Hi we appreciate your feedback which will be forwarded to the airport team and UKBA, sorry for any inconvenience caused.
#Aberdeen offers a vibrant and welcoming atmosphere with tons of attractions and activities. Learn more here http://t.co/pg52vAWlXt
RT @AeliaDutyFreeUK: RT and FOLLOW us to win a @Fortnums Superb egg @LondonCityAir T&Cs http://t.co/dyiEehZjD7
For hints and tips on how best to occupy your stay, read our exclusive leisure guide! http://t.co/olrqiRVApn
Fortnum and Mason Easter Eggs. Now available at Aelia Duty Free. Discover more about these delicious delights here: http://t.co/jtGM6qSJ3m
Take a cultural break to #Aberdeen & explore its magnificent museums, castles & wonderful gardens. Fly from £198 rtn http://t.co/Y6cAlXRQcJ
If you’re planning a trip to #Edinburgh & looking to make the most out of your stay, see what’s on offer in our guide http://t.co/7lzbRq1DpG
Fortnum & Mason Easter Eggs now available at Aelia Duty Free in departures. See their delicious delights here: http://t.co/jtGM6qSJ3m
@marcmccolgan Great photo, Marc.
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