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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

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LCY Tweets

@JenniMayDraper ..day turns out better.
@JenniMayDraper we can look into this but we do need the details, we can your comments to your airline for response. We hope the rest of...
@JenniMayDraper ...your airline or handling agent at the airport to assist you with information about your flight.
@JenniMayDraper Hi we are sorry to hear this, if you send the details to online@lcy.co.uk we will ask the team to investigate. Speak to...
LCY has most flights on time of all UK airports for 2 years on the trot. More... http://t.co/6dHMAW9k09 CAA info... http://t.co/hnOcvMdIsc
RT @RichardHouseCH: 36 cycling supporters from @LondonCityAir and @cityjet set off this morning on their way to Rotterdam! #goodluck http:/…
Days after #tourdefrance cyclists flew from LCY our own budding Froomes start charity ride to Rotterdam. Good luck! http://t.co/YLz28prbDJ
RT @AirPortr_UK: Happy Friday everyone! If you want your weekend in #London to start now pay us a visit @LondonCityAir and enjoy #LuggageFr…
#Competition #win a #Summer weekend break for two. Courtesy of British Airways & Cityjet. To enter: http://t.co/EUz9qMaMma
#Win a 5* #Florence break courtesy of @British_Airways & @IlSalviatino. T&C's apply. Enter here: http://t.co/hThptPOgta #LCYComp
@SilviaGehrer Welcome back Sir. Have a great flight.
@Mickeyfantasmic Welcome to London Andrea and a Happy belated Birthday. Was your trip spontaneous or planned?
Beyond #Florence, you’ll want to dive into the green countryside of Tuscany to explore its hilltop towns. Read more: http://t.co/2JHe7A5uwJ
RT @laguirihabla: De #Madrid al Cielo....Nothing like Blue Skies in Madrid. #nofilter @LondonCityAir @msntravel @jaders_ http://t.co/nDSClf
@craggyisland Hi Craig, apologies for any inconvenience. How long were you waiting for? Current time through security should be 4mins.
#Venice: Unmissable experiences include gondola trips, the Grand Canal, and San Marco. Read more http://t.co/2JHe7A5uwJ
RT @FishInMadrid: THE NO FILTER CHALLENGE WITH LONDON CITY AIRPORT - MADRID: I've lived in Madrid for 13 years now, it was love ... http://…
@mackarlekar Happy to hear you had a pleasant experience Mac. Have a great time in Frankfurt.
@Scouting4Girls Hello guys. We are glad you like our airport, we like your music too. Welcome and have a great flight!
@nkhil Hi sorry for the delay we had to check with terminal team. Yes that is fine.
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