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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@appleyard_a No plans at the moment but we can pass this on to @bernardlavelle
@andrbrowne Apologies for congestion we're working to improve our terminal soon, we hope you can bear with us.
@cgunnerh Apologies, we're working on improving our terminal with 600 new seats coming soon. Please find one of our welcome hosts for help.
@reubencook Sorry about this, we'll chase our team.
@Swindoneric Great we'll certainly pass this on, hope you had a great flight!
It's Friday which can only mean one thing, time for a cupcake from @lolascupcakes! What flavour is your favourite? https://t.co/g2DlRfp7yA
@markcatchlove Our winners are always selected at random.
Thanks to all who entered the @flyskywork city break competition, it has now closed. Congratulations to @safronprice who is our winner!
Flavours of Flanders will take place today in Canary Wharf. Visit @cityjet there- https://t.co/eprA6yN1EW https://t.co/EeLqa9yuCG
@christoftenor For further info its best to go to your airline info desk.
@cento_kirk Next time you're flying from LCY, let us know we'll have have a packet of Beef Hula Hoops waiting!
@robhill1008 Excellent, apologies for delays.
@svenringling Morning, apologies for delay, due to technical issues our team are working to get you through as quickly as possible.
@johannakamradt Morning, please check directly with your airline for the latest on your flight.
@hughgmeechan We will, thanks for your feedback and apologies once again.
@cento_kirk Could you ask a member of staff in WHSmith? They may be able to get you some from another branch (in the airport)
@cento_kirk unacceptable, we'll pass this on.
@cento_kirk Apologies for the congestion, we're working on bringing you more seats soon we hope you can bear with us.
@hughgmeechan thanks for letting us know.
@hughgmeechan Our team are investigating.
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