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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@robhillonline No plans at the moment but we'll certainly pass this on to our team.
@CaroKinross Hi, our team have emailed you back so please look out for that in your inbox. Thanks.
Responsible for the safe arrival & departure of aircraft, find out what it's like to be a Ramp Agent at LCY #LCYCrew http://t.co/JK0RzXUzZP
@CaroKinross please email us with more detail and we'll get our team to look into this further for you online@lcy.co.uk
@bobdoublejack Great! Congratulations on taking part in the London Marathon!
@CaroKinross Have you tried our team on the following number +44 (0)20 7646 0088
@Lushchicken Sorry to read this, could you please email us with more detail so we can look into this further for you online@lcy.co.uk
If you're flying from LCY today & ran the #LondonMarathon yesterday show your medal @ Panopolis or Ily for a coffee on us!
@21five_public sorry you've not had a good experience, please email our team with more info and they'll come back to you as soon as they can
@tim_rutten hi there, unfortunately no sunglasses have been handed in. The team have made a note and we'll let you know if this changes.
@tim_rutten we'll check with the team and let you know.
Happy Friday from LCY where are you flying to this weekend? #FlyLCY http://t.co/c72KmsGja9
@wood_magnolia Great, where are you flying to this evening?
@FOHeming Have a great weekend!
Running #LondonMarathon & flying from LCY on Mon? Have a coffee on us, show your medal @ Panopolis or Ily to claim! http://t.co/8O6oXX0CXd
The #LondonMarathon takes place this Sunday, if you're flying from LCY check for any disruption before you travel http://t.co/yS3c7tva9y
RT @LondonDLR: Minor delays between Poplar and Bank while we fix faulty track at Bank. London Underground are accepting tickets via any rea…
RT @ThomasDJohns: Landing at @LondonCityAir today #London @TheShardLondon @TheO2 @British_Airways #England #UnitedKingdom #planeview http:/…
@juliahobsbawm great! Hopefully we'll see you again soon!
@emilybell Glad you had a great experience with us, where are you flying to today?
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