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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@JimJamGin we'll pass this on to our team. Our team will be working as fast as they can to get your bags through, appreciate your patience.
@billydoyle07 for info on your flight you'll need to get in touch directly with your airline http://t.co/AvhFR0TDE6
@WhatfjordKris If you're heading to France it's a great way to learn key phrases before you go
Bonjour! Learn a little French before your holiday with our #learnthelingo guide http://t.co/bDXHuturRM
The Duomo in Milan is one of the biggest gothic cathedrals in the world with 3,400 statues! http://t.co/rAxjx6K9KQ http://t.co/upvxESgfv4
LCY terminal front in 2004 #tbt http://t.co/X4JOtiHw5C
It's officially the #hottestdayoftheyear so there's only one thing for it, 2 for 1 Pimms @rhubarb_food http://t.co/pQ4TM7nusg
@mark_cotty Apologies for the error. It seems your flight is delayed, for more info please contact your airlines http://t.co/AvhFR0TDE6
@PennyMurphy Hi there, you'll need to get in touch with your airline for updates http://t.co/AvhFR0TDE6
Brush up on your Portuguese with our #learnthelingo guide, está bom! http://t.co/ptOzSdNtIh
@eiadio Seriously impressive!
.@cityjet announce new route from LCY to Cork! https://t.co/TMB336w8Ja
@essexjovi Good time, where are you coming in from?
@Bobbypop Excellent time!
How long does it take you to get from your front door to LCY? #LCYTime http://t.co/ZPEbR2T1TI
@simonologue Lucky you, be sure to let us know how long it takes you to travel back to the departure lounge!
@simonologue Excellent, enjoy London on the hottest day of the year!
@MorayMacdonald It's so hot isn't it! You can always pretend you're on holiday, we won't tell...
Good morning! https://t.co/UK5iOHR2Rq
@simonologue Great shot!
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