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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

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Another day with every kind of weather here at LCY, but at least today there's a rainbow! ☔️☀️❄️ https://t.co/DQ8uM2O0YD
@Don_R_Kebab Great shot!
@LiamFassam It's a bit grey over LCY at the moment isn't it?!
You can fly to Jersey from LCY with @BlueIslands on one of their 14 flights a week. Book now https://t.co/LCGNikK8Fe https://t.co/xEn4yDZXYi
Did you #guesstheplace it was Rome! @Alitalia fly from LCY once a day, book now https://t.co/xhHUy5brR8 https://t.co/MPNykly4g6
Good morning from LCY, let us know if you're flying off for the bank holiday weekend! #FridayFeeling https://t.co/RJCscGuVgl
@starryblackness Excellent we'll pass this on, did you happen to catch her name? Or could you let us know roughly the time you were there?
@stevemalaga Have a great flight!
@perevod1 Give BA a call on 0844 493 0787
@perevod1 unfortunately no keys handed in, we'll let you know if they turn up.
@Blueminiman We apologise for the poor experience with us and ask you to bear with us whilst we work to improve.
@Blueminiman Sorry to read this, we are working on bringing you more space with 600+ new seats coming soon.
@perevod1 We'll check with the team
RT @Labbetts: I spotted the apocalyptic cloud whilst landing at @LondonCityAir last night #Heathrow #lightning @standardnews https://t.co/v…
@Labbetts Wow what a shot!
@wm86 Excellent news!
@lucyrawsome OK, anything else whilst we're here?
@lucyrawsome Don't worry we won't tell @HeathrowAirport! We'll see what we can do about those Eastern European cities..
Discover more than just Edinburgh castle with our guide to the #hiddengems in Edinbugh https://t.co/QaB9fwQ41W https://t.co/1t14jPpg7i
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