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London City Airport wins 'Social Media' award


London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

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@JoHo555 Excellent, well have a great flight!
@JoHo555 Looks delightful, where are you flying to today?
@sosborne4 have a great flight!
RT @MyWanderingEyes: Morning @British_Airways @LondonCityAir! Glasgow here I come #chilly #offwego #cheerio #everydayimtravelling http://t.
RT @_kierangoodwin: Early morning starts. Flying from @LondonCityAir to Geneva
RT @IndyTravel: Congratulations too to Calgary (@FlyYYC) and @LondonCityAir, both highly commended. #IndyTravelAwards
@ally_millar32 We'll see what we can do for you.
@sirrogermoore All part of the service here at LCY, hope you had a good flight!
Did you #GuessThePlace? Roy Keane, Graham Norton & Jonathan Rhys Meyers are from Cork!
@mudlarklives Thanks for letting us know, we'll look into this.
East London is driving growth in the City #LCYes! Show your support sign our petition
@hj_walker Hi, please email our team and they can look into this for you
@uhhjd Hi no vacancies at the moment but you can check our careers page for the latest recruitment updates
Get flight updates straight to your phone, all you need to do is tweet @LCYFlightInfo with your flight number!
@HannahLuffman Have a great flight!
@Loz_Murtagh all part of the service!✋👍
What's your must have purchase from Duty Free? #TravelTuesday
3 days left to enter our #PlaneSpotterSwap competition! Enter now for a chance to win a flight & airside tour!
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