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London City Airport wins 'Social Media' award


London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@ambenoy much appreciated, have a great flight this morning.
@ambenoy Sorry to read this we will pass this on to the team, thanks for passing on.
@FOHeming we have no words for this, @Ops_officer remember your roots!
@GreenAlex_ let us know, we'll hook you up! ;)
@cazmurphy25 You should be OK, for more info on hand luggage and whats not allowed take a look at this
We want to know what the worst habits are when it comes to plane etiquette from fellow passengers! Take our survey
@CusCusBcn are you in departure lounge?
@beaverbrookes23 are you in the departure lounge?
@AmoloMichael are you in departure lounge now?
At seat service area now serving until 9.30am. FREE coffee for first 3 people to reply to this tweet! GO!
@vegas005 We're working on it, we have improvements works going on at the minute. More seats by 2016.
At seat service area now available at LCY, order without leaving your seat. Available now until 7.30pm this evening!
@photohounded1 Yes we do, please visit the customer service desk, or check in desk for your airline when you arrive for assistance.
Flying domestic @British_Airways into LCY? Simply Land & Leave when you use @AirPortr_UK!
@Suburban_Jogger @FOHeming Ooh that's a good one!
Take our plane etiquette survey & tell us the worst habits of fellow passengers!
@TurbanMaharajas Have a great flight!
Here's our guide to Christmas Markets in Germany, are you heading to any markets this year?
@IliyanaStareva you will need to get in touch with your airline directly (2/2)
@IliyanaStareva We will pass your feedback on to our team, for the points around your flight (1/2)
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