Passengers are advised that check-in is open 2 hours before scheduled departure. Passengers will be unable to check-in before this time.


Services. PRM & Special Assistance.


London City Airport welcomes passengers with reduced mobility or special requirements.

For more information on the Airport's commitment to passengers with reduced mobility, please click here.

London City Airport provides services and assistance including:

London City Airport has a dedicated team to help passengers with reduced mobility from the moment they arrive. The team undergoes continous training and has the latest equipment to help make the passenger experience as smooth and trouble free as possible. You can book this assistance through your airline or contact Customer Services on 020 7646 0000/88 for further information.

Walking Distance to Gates

Gates 23/24: (furthest gates on the East Pier) approximately three and a half minutes. 130 mtrs.
Gates 21 and 22: approximately two and a half minutes. 50 mtrs.
Gate 10: (furthest gate on the Western pier) approximately four and a half to five minutes. 280 mtrs.

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There are dedicated disabled car parking spaces within the Short Stay car park close to the Terminal.

Rates for badge holders:

0 -30  Minutes £4
30 mins - 1 hrs £8    
1 - 2 hrs £12     
2 - 4 hrs £14     
4 - 8 hrs £16     
8 - 12 hrs £20     
12 - 24 hrs £36       
Each additional 24 hrs or part thereof £36

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First aid and medical assistance

First Aid facilities are available during Terminal opening hours. The First Aid room is located adjacent to the toilets on the Terminal concourse. For assistance please contact the Customer Services team on 020 7646 0092 or 

The London Ambulance Service and an NHS hospital (Newham General Hospital) are located close to the airport and a doctor is on call. Some airlines have special arrangements for medical care for passengers. Please ask your airline for further information.


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