We are currently installing a newer, faster security lane - please bear with us for the duration of the works. For more information click here.

 
 
Get In Touch. Questions And Answers.
Commonly asked and answered questions and answers
Questions And Answers Hero Photo: Customer Service Sign

Click a question that best suits your query to expand the answer, or search using the box below.

Can I use the self-service check-in kiosks at the airport?
How do I get to/from Heathrow/Gatwick/Luton airport from/to London City Airport?
I would like to work at the airport what do I need to do?
Can I book my flights online?
Can I use a form of ID other than my passport when taking a flight from London City Airport?
I think I lost an item on the aircraft what do I need to do?
Can I take liquids with me through the security search point?
Are there shower facilities I can use at the airport?
Are there club class or airline lounges at the airport?
I am transferring from one flight to another, what do I need to do?
Can I take baby food with me through the security search point?
Do you have an area were I can leave my luggage?
How do I amend my booking made on www.londoncityairport.com?
How do I change date/name/time on my flight ticket booked on www.londoncityairport.com?
How much baggage can I check-in?
How long do I need to check in before my flight?
Can I use the online check-in service?
I am interested in doing work experience at the airport, what do I need to do?
I think I lost an item in security/at the airport what do I need to do?
I will need mobility assistance for me or a fellow traveller - who do I need to contact?
What do I do if my flight is delayed or cancelled?
What do I do if the airport is closed?
What do I do about my tax refund form?
Can i travel with pets ?

Can't find an answer that matches your need? Contact Us

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