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London City Airport’s Social Media Sky-Rockets

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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LCY Tweets

@Mr_B_1989 Welcome back, glad you had a good trip!
Take a look at our video guide to Amsterdam, Heineken experience anyone? http://t.co/Q7KEh7jMwk
RT @INVAirport: Keep an eye out for our new London branded taxi in and around #Inverness! @flybe @LondonCityAir http://t.co/yGRloLmWiT
@pia6 For the latest info on your flight please contact your airline http://t.co/AvhFR0TDE6
@Kaweechelchen Flights have been affected due to low visibility, for more info on your flight please contact airline http://t.co/AvhFR0TDE6
@OJBolton Please get in touch with your airline for more info on your flight http://t.co/AvhFR0TDE6
@tonpx Great pics, thanks for sharing!
@Oakeslaw For the latest info on your flight please contact your airline http://t.co/AvhFR0TDE6
@blaisegv Experiencing some low visibility across London, please contact your airline for more info on your flight http://t.co/AvhFR0TDE6
@jordandias Best to get in touch with your airline for more updates http://t.co/AvhFR0TDE6
Our Airfield Operations Manager Kevin Wincell comments on the weather supercomputer from the Met Office @itvlondon http://t.co/AyqMtkw7EB
Check out our list of ultimate business travel apps, including Foursquare & Duolingo. What's your favourite app? http://t.co/hd1HjkOERZ
@riskanaut If you could DM us with the specifics that would be really useful, thanks.
You can fly to Amsterdam from just £137 book flights here http://t.co/q0n63KXsz3
@jesskellynt Custard...
@riskanaut Is there anything we can help with?
RT @The_BSCC: Don't miss our Business Luncheon with Declan Collier, CEO of London City Airport, on 05.11.2014! Register now: http://t.co/Oa
@caspararemi Excellent, be sure to tweet us when you come through.
@Thompalser For sure, let us know how you found it. Have a great trip!
@MajRobinson Glad you're having a good experience, where are you flying to today?
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