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London City Airport’s Social Media Sky-Rockets

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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LCY Tweets

@MrChips69 Any delays are due to low visibility early this morning, this has now cleared.
@R_Langer Sorry about this, bear with us whilst we look into this for you. Will come back to you asap.
@BlackMaverick12 Great picture!
@Colm_McKenna Great stuff, let us know how you get on.
@Colm_McKenna This work has now been completed and the e-gates are now up and running.
@CorinCole Thanks for letting us know, we'll get this changed #wishfulthinkingwednesdays
@karenannehinton They sure are, no issues reported. Have a good journey!
Amsterdam is one of the ultimate #citybreaks. What’s on your Amsterdam to do list? You can book flights here http://t.co/q0n63KXsz3
@DomgbErnest A public consultation is currently underway until 27th November, all info can be found here http://t.co/AsxOxwWLia
@remittancegirl Sorry to read this, have you been speaking to @British_Airways in the terminal building?
Visibility has now improved, but flights may be delayed by the earlier disruption. If affected please contact airline http://t.co/AvhFR0TDE6
Low visibility is causing delays here at #LondonCityAirport this morning, please check with your airline for updates http://t.co/iEoxJH7mQq
@JasonWardmc Morning, please use the following link to check in with your airline http://t.co/iEoxJH7mQq
@googdel Good morning, please get in touch with your airline for more information. You can find contact details here http://t.co/iEoxJH7mQq
We're experiencing some delays this morning as a result of low visibility, check with your airline before you travel http://t.co/iEoxJH7mQq
An earlier accident on the A13 is causing severe delays on the A406 & A13 so please check before you travel.
There are currently major delays on the A406 due to an accident on the A13 so please check before you travel.
@Citiflyer Sorry to read this, we'll pass your comments on but if you'd like to provide further detail please email online@lcy.co.uk
@DoeGasmandoc Thanks for the feedback, we'll be sure to pass this on to the wider team.
@robo1million We apologise for the delay, if you'd like to take this further please email Online@lcy.co.uk
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