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London City Airport’s Social Media Sky-Rockets

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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LCY Tweets

@sarcx OK, leave it with us and we'll come back to you with an update.
Here are the top 3 books sold in @WHSmith in LCY last week, have you read any of them? #WorldBookDay http://t.co/pNtkhxklPo
Terms & Conditions for Shaun Rankin book giveaway can be found here http://t.co/KiW9QZjpiA
To celebrate World Book Day we're giving away 5 signed copies of @ShaunRankin cookbook retweet for a chance to win! http://t.co/ZmmMVhKoNg
We've opened the East Gate for traffic coming in & out of airport to ease congestion due to temporary traffic lights http://t.co/KRufubJIDd
Due to ongoing works on Hartmann Road we have opened the East Gate for access in & out of airport to ease congestion http://t.co/Ro7Kl495yi
@SparrowhawkSo for info on your flight please get in touch direct with your airline, numbers here http://t.co/AvhFR0TDE6
RT @lcs397: @LondonCityAir Scenic views departing London for Dusseldorf this morning http://t.co/GIzmWziT4d
Edinburgh, Dublin & Amsterdam were the most popular routes last month in our busiest ever February! http://t.co/Eom2SDAf8a
@shelly64lofc To establish another solution, once we have one we will update you. Thanks for your patience on this.
@shelly64lofc This entrance has now closed as it was only open during peak this morning. Our team are currently working with Thames Water
Where would you fly to today? #FlyLCY http://t.co/rCdhLPf8DT
@shelly64lofc you'll be able to turn left onto the Steve Redgrave Bridge (A117) or turn right heading towards Woolwich/Connaught Bridge.
@shelly64lofc We have now opened the Eastern Gate so traffic can exit through here, head towards Fishguard Way and...
@shelly64lofc We'll pass your feedback on and see if there's anything more we can do
@shelly64lofc Apologies for the delay they have been put in as work is carried out on water mains.
Please be aware there are temporary traffic lights on Hartmann Road until 11th March, please allow extra time for travel.
@mjporter79 Send us an email and we can look into this further for you online@lcy.co.uk
@mjporter79 Sorry to read this, is there anything we can help with?
All the best flights happen in East London #FlyLCY http://t.co/BBWs6Rvtw1
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