London City Airport is consulting on plans to modernise its flight paths to allow the introduction of Area Navigation (RNAV), as part of the wider London Airspace Management Programme, led by NATS, the UK’s leading provider of air traffic services. For more information, including details of how to respond to the consultation click here.

 
 
About & Corporate. Press Centre.
Latest new from London City Airport

London City Airport ‘Likes’ Facebook and Twitter leadership status

Use of social media channels positively impacts customer satisfaction

 

London City Airport’s use of social media as both a customer service and commercial tool has resulted in a loyal customer base that is three times more likely to engage using Twitter and Facebook when compared with other UK and European airports.

The most recent customer satisfaction scores at have been at an all-time high, with a rating of 8.7 out of 10,  higher than at any other London-based airport, and London City Airport’s strategic use of social media is seen as an important contributor to this rating.

A continuous and consistent response to customers’ online questions and concerns has resulted in a year on year increase of followers and fans and social media is now a key tool for keeping London City Airport customers informed and up to date with their travel plans.

London City Airport far outranks Heathrow, Gatwick and Stansted when measuring customer engagement through the use of Twitter and Facebook. Looking at Twitter followers per million passengers when comparing London City Airport to Heathrow for example, clearly demonstrates London City Airport’s leadership status:

In addition, London City Airport also took pole position in a recent report published by the Airports Council International (ACI) Europe. The report listed London City Airport as #1 when comparing airport rankings to twitter rankings, beating all other UK competitors as well as European counterparts.

Matthew Hall, Chief Commercial Officer, London City Airport comments: “Social media has transformed the way the Airport communicates and interacts with customers over the past two years and we are delighted to be recognised as the leading European airport in this field. The E-Commerce team work tirelessly to communicate with our passengers through the channels of Twitter and Facebook and I applaud their efforts, which are obviously not going unnoticed.”

London City Airport has also recently launched a useful Twitter tool, allowing tweeters to get instant information regarding the status of their flight.

Exclusively for London City Airport passengers, this innovative feed allows passengers to get real time details regarding their flight, straight to their mobile or computer. Tweeters need only to type in #flight number to get the status of a flight arriving into or departing from London City Airport. As any change to flight time is updated every 60 seconds, passengers can rest assured that they are receiving the most current and up-to-date information. 

Editors note

- @londoncityairport is the official Twitter account for London City Airport

@lcyflightinfo is the official flight status account for London City Airport

- The ACI Europe report is entitled, “Airports 2.0: How European Airports are Embracing Social Media”. The data used is based on ACI Europe member airports which had links to either Facebook or Twitter accounts on the main page of their websites on 19 April 2011. This covered 60 individual social media presences, representing both airports and airport groups, in a range of European countries, but with the UK and Germany particularly represented, closely followed by France and Portugal.

- For more information please see www.aci-europe.org

- @photovince - Got a personal response on my comments to @LondonCityAir - now that's how customer service should use twitter :-)

- @elsie_em - Whoever tweets for @LondonCityAir goes way beyond the call of duty in helpfulness. It's enough to make you never fly from anywhere else.

Further information

Anne-Marie Buckley

Public Relations, London City Airport

Tel: 0207 6460132 / 07584 706047

Email: Anne-Marie.Buckley@londoncityairport.com

Search

LCY Tweets

An earlier accident on the A13 is causing severe delays on the A406 & A13 so please check before you travel.
There are currently major delays on the A406 due to an accident on the A13 so please check before you travel.
@Citiflyer Sorry to read this, we'll pass your comments on but if you'd like to provide further detail please email online@lcy.co.uk
@DoeGasmandoc Thanks for the feedback, we'll be sure to pass this on to the wider team.
@robo1million We apologise for the delay, if you'd like to take this further please email Online@lcy.co.uk
@pinshot We apologise for the delay, we will pass your feedback on to the team.
@2K14_Umair Sorry to read this, please email us with the detail so we can look into this further for you Online@lcy.co.uk
@Citiflyer Sorry about this, we apologise for the delay. We'll certainly pass your feedback on to the team.
@LCYcowboy it's the 27 TODA!
@RollsUK Enjoy!
Did you know our runway is 1,385 meters long #FunFactFriday http://t.co/tqVqLoE3xd
@RossBROFIT Apologies for the delay, hopefully this wasn't too much of an inconvenience for you.
No visit to Edinburgh would be complete without a visit to Edinburgh Castle! Book return flights from £133 here http://t.co/JpAXTKzMzl
RT @AirPortr_UK: Flying in/out of @LondonCityAir for @LondonFashionWk then travel bag free & enjoy a 20% discount (see below) #LFW http://t
@bryanboy Glad you had a great experience, enjoy your trip!
@ArnauddeG Apologies if you're experiencing a delay this morning, we currently have improvement works going on in that area.
RT @Mr_B_1989: Perfect touchdown in the A318 (G-EUNA) for @A318Driver this morning @LondonCityAir #AVGeek http://t.co/qp3wmbE9fT
@ArnauddeG Morning, sorry to read about your experience this morning, we'll certainly pass this on to the Border Control team.
@CarolineAMC We can certainly pass your feedback on to the wider team, and look into the Wifi issue for you.
@CarolineAMC We currently have improvement works going on in immigration, but no plans for terminal building at the moment.
LCY Leisure guide

LCY Leisure Guide.

Plan & book your trip grey arrow

Calendar icon

Book your holiday.

Click here now. grey arrow

Aircraft icon

Discover europe

Find out more. grey arrow

Follow Us Facebook Twitter Twitter icon Google+ YouTube icon Youtube Flickr icon Flickr

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter.