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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

@John_J_C_Moss Hi there, the airport closes at 12.30 on Saturdays.
@kiryukun DM us with more detail and we can get the team to look into it for you
@A318Driver Stunning picture!
RT @A318Driver: Simply beautiful sunrise inbound to @LondonCityAir this morning. A nice end to a long night.... #viewfrommyoffice http://t.
RT @harryharrad: Another busy day @LondonCityAir the only airport in #London @Mr_B_1989 @ops_4 @Ops_officer @tazmac2 @lucasmaximoose http:/…
@mikeschwede Hope you enjoyed your trip, where are you travelling to?
@chelvet Hi we're keeping people informed and vigilant, ensuring basic health and safety practices, keeping a sense of perspective.
@Linda1892 We do have a left luggage facility at the information desk, our team can keep your bags until you are able to check in.
Did you know Hamburg has 2,302 bridges, that's more than Venice & Amsterdam! #FunFactFriday http://t.co/JA5HDLYLne http://t.co/73I6uu23fV
@AlexLowit Well have a good flight and a great trip!
@FFA1908 4pm-7pm is our peak period but a normal service is running today so you shouldn't experience any queues.
@AlexLowit Enjoy, where are you flying to?
@Tmckinnin Looking good today, 18 degrees and blue skies! http://t.co/AIUsfDrQjZ
@Tmckinnin great, yourself?
Good morning from a busy LCY. Let us know if your travelling through today! http://t.co/YEipoAhP2Z
@jsmithjnr Thanks for letting us know, we'll pass this on to the relevant person.
RT @DublinAirport: Helping @British_Airways launch new @DublinAirport-@LondonCityAir service last night. 5x daily from Oct 26. http://t.co/
@ChrisKlopper ...we've passed your feedback on to our team but apologies it wasn't the best experience today.
@ChrisKlopper Apologies that you didn't have a great experience today, unfortunately two of our gates were undergoing maintenance...
@ChrisKlopper Sorry to read this, can you give us a bit more information so we can investigate further for you?
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