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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

We recorded a top temperature of 23.7 today! What a scorcher! @metoffice #HappyHalloween http://t.co/kgUosSE9V3
21 degrees here in sunny London, where are you flying to this weekend? #FlyLCY http://t.co/EIkbFO12j5
RT @AirPortr_UK: Watch out for Ghosts & Ghoulies tonight #TrickOrTreaters & Who can guess our 80's film reference? #HappyHalloween http://t
RT @AeliaDutyFreeUK: Perfect for the little Trick or Treaters! 2 for 1 on our Disney Smarties Tubes at @LondonCityAir #HappyHalloween http:…
@StopCityAirport @RomfordRecorder @LJClements8 We currently have 70,000 movements per year & permission for 120,000 noise-factored movements
@HelenORahilly @flybe Glad you had a great trip!
@StopCityAirport @RomfordRecorder @LJClements8 To clarify, 45 movements an hour is incorrect, when airport is at absolute capacity it's 38.
RT @A318Driver: Aaah. Good to be back @LondonCityAir It's been too long.... #BAW1 #lcyjfk http://t.co/QfJUfrdGHm
RT @SkyNewsWeather: London City Airport is reporting 20C, beating the Halloween record of 19.4 from Kent in 1968.
@Dayvesbird Be sure to let us know when you're coming through!
@Dayvesbird We sure do, take a look at flight bookings here http://t.co/5TI2sha3j1
@Mr_B_1989 Welcome back, glad you had a good trip!
Take a look at our video guide to Amsterdam, Heineken experience anyone? http://t.co/Q7KEh7jMwk
RT @INVAirport: Keep an eye out for our new London branded taxi in and around #Inverness! @flybe @LondonCityAir http://t.co/yGRloLmWiT
@pia6 For the latest info on your flight please contact your airline http://t.co/AvhFR0TDE6
@Kaweechelchen Flights have been affected due to low visibility, for more info on your flight please contact airline http://t.co/AvhFR0TDE6
@OJBolton Please get in touch with your airline for more info on your flight http://t.co/AvhFR0TDE6
@tonpx Great pics, thanks for sharing!
@Oakeslaw For the latest info on your flight please contact your airline http://t.co/AvhFR0TDE6
@blaisegv Experiencing some low visibility across London, please contact your airline for more info on your flight http://t.co/AvhFR0TDE6
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