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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

@chaosranger Sounds great!
When travelling for business or leisure what's your favourite part of the journey? http://t.co/6sXXlJpZEf
@PaolaMarinone Glad you had a good experience with us.
New mapping tool coming soon to help plan your visit to LCY “@lisaocarroll They've already been in Gatwick. http://t.co/kZIJnulOJa
@basedebo where are you flying to today?
Good morning from a sunny LCY, let us know if you're travelling through today!
RT @tazmac2: Colour by numbers http://t.co/4GZtM6UU3X
@tazmac2 spectacular picture!
@ChristiKlinkert hi we have no info to say it's delay but it is best to check with your airline as they will have the latest updates.
A London City Airways Dash 7 landing at London City Airport in 1988 #throwbackthursday http://t.co/J614xwFwhH
@MDS_1965 hi we will pass your comments on to the terminal team. Did it delay your journey?
@r1ch_potter Hi there, we don't have lounges in LCY
@Kelvin98RBLX That'll be the 5.5 degrees!
Plane spotter Ben Walsh took this shot of 35 flights coming in & out of LCY on Sunday! #LCYspotters http://t.co/cBUby77FBq
We'll be at #FITUR2015 from 28th- 1st Feb flying out on one of @British_Airways 3 daily flights to Madrid. Will you be attending?
Falling asleep on stranger named most awkward thing to do on a plane http://t.co/HSG8mkhvqr via @travelmail
Flying from LCY next month? Check out our competition to win a meet & greet service courtesy of @DiamondAirVIP http://t.co/qwwFFmSy0Q
RT @JohnReynlds: Flying fairly close to "the Gherkin" earlier, in the bottom of the photo, landing at London City http://t.co/m8xXngwF8E
@JohnReynlds Fantastic picture!
RT @GavHat: Yesterday's arrival in #London @LondonCityAir @British_Airways #LondonToyFair Amazing views http://t.co/mZ3SadjrFE
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