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London City Airport wins ACI Europe ‘Best Airport’ award

Award in Recognition of Strong Traffic Growth and Service Quality
 
London City Airport – the only London airport actually in London – has won the ACI Europe ‘Best Airport – 1-5million passengers’ Award at the 8th Annual ACI EUROPE Awards, announced during the gala dinner of the 22nd ACI EUROPE Annual Congress in Madrid. ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of competition.
 
This years’ judging panel was drawn from a well-respected group of independent experts including ACI Asia Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). The judges awarded the 1-5 million passenger  prize to LCY for its austerity-defying strong traffic growth, but also in recognition of its service quality delivery and in particular for its ultra-efficient ‘door-to-gate’ passenger processing times.
 
Declan Collier, CEO of London City Airport, collected the award from Oliver Jankovec, Director General ACI Europe and said he was delighted that the airport’s hard work, determination and commitment has been recognised.
 
“We have put a lot of hard work and considerable investment into delivering what we call the 20/10 proposition – a 20 minute check-in from door to gate, and a 10 minute arrival, from tarmac to train – and it’s great to have that appreciated by our peers in the industry. 
 
“We pride ourselves on the service we deliver to our customers – and to their customers, the passengers – and we continue to strive to improve, currently by focusing on the passenger journey and ensuring we deliver exactly what the passenger wants and needs at every step of the way.”

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

A view of the London City Airport site in 1950 #ThrowbackThursday http://t.co/h7Nb7iClo7
@inmariu Great feedback! No plans at the moment but we can certainly pass on your feedback.
Last week we recorded our busiest ever week with 27% more passengers than 2013 http://t.co/quRkQH7x2U http://t.co/jGaZvNYuY4
@zetadoc Sorry to read this, we do have a range of concessions airside to ensure we offer a variety in pricing.
When travelling for business what do you like to do in your down time, visit local attractions or seek out top cuisine? #BusinessTravelTips
Here's a Wednesday challenge for you, can you guess the aircraft? #AVGeek http://t.co/3LVvaWPpzn
RT @BOTB_Supercars: Thanks for the tweet @LondonCityAir - it's all very exciting! Anybody who wants to try & win can play here too; http:/…
The latest @BOTB_Supercars winner came from London City Airport! Paul Dempsey won a BMW and £10k in cash! http://t.co/oyfjRBWBqX
Fascinating look at the UK airspace from @NATSPressOffice http://t.co/yfbKgZXwdu #avgeek
@Coldham007 No, any take off pics you snap from the terminal building before boarding.
Share your take off pics if you're flying from LCY this week #TakeOffTuesdays http://t.co/wFbxgw1A3n
@HurleyJames5 Great feedback, enjoy your trip!
Good evening from LCY, let us know if travelling through tonight #FlyLCY http://t.co/v1pPB8mF1c
Great article by LCY CEO Declan Collier in @bizdebate on our contribution to East London http://t.co/hRGnvYDPNP
We're out with our Airfield Operations team, let us know if you have any AV questions #AirfieldWatch #AskOps http://t.co/WTQYk5XzDF
@wibblyjellyhead Sorry to read this, please email Online@lcy.co.uk
@nazaninemoshiri We do have @AirPortr_UK at the front of the terminal who provide a porter service.
@nazaninemoshiri Sorry to read this, is there anything we can help with?
RT @A318Driver: Another beautiful morning inbound to @LondonCityAir Nice and early again... Now time for 💤💤 #avgeek #babybus http://t.co/x6
@beverloo Hi there, departure gate numbers are only available on the terminal screens.
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