This weekend, 2 & 3 August: there will be road closures and diversions stretching from Westminster to the University of East London due to The London Triathlon. For more information click here.

 
 
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London City Airport wins ACI Europe ‘Best Airport’ award

Award in Recognition of Strong Traffic Growth and Service Quality
 
London City Airport – the only London airport actually in London – has won the ACI Europe ‘Best Airport – 1-5million passengers’ Award at the 8th Annual ACI EUROPE Awards, announced during the gala dinner of the 22nd ACI EUROPE Annual Congress in Madrid. ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of competition.
 
This years’ judging panel was drawn from a well-respected group of independent experts including ACI Asia Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). The judges awarded the 1-5 million passenger  prize to LCY for its austerity-defying strong traffic growth, but also in recognition of its service quality delivery and in particular for its ultra-efficient ‘door-to-gate’ passenger processing times.
 
Declan Collier, CEO of London City Airport, collected the award from Oliver Jankovec, Director General ACI Europe and said he was delighted that the airport’s hard work, determination and commitment has been recognised.
 
“We have put a lot of hard work and considerable investment into delivering what we call the 20/10 proposition – a 20 minute check-in from door to gate, and a 10 minute arrival, from tarmac to train – and it’s great to have that appreciated by our peers in the industry. 
 
“We pride ourselves on the service we deliver to our customers – and to their customers, the passengers – and we continue to strive to improve, currently by focusing on the passenger journey and ensuring we deliver exactly what the passenger wants and needs at every step of the way.”

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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@acmHW @British_Airways @BBCR1 @Radiocomp Have a great time in Ibiza, Andrew.
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@smerkolina Good morning, we are now following you. We look forward to your message.
Take a city-break in Glasgow from just £136 return. Book now: http://t.co/EwTY7SwfFz
2 & 3 Aug: road closures & diversions due to The London Triathlon may affect your journey to the airport .More info http://t.co/EDFxjOaKj8
Just finished your book, not to sure what to read next? Don’t worry we have some suggestions for you. http://t.co/ZqHzx9dxG5
@drawforsam 0844 493 0787 option 3, followed by option 2
@drawforsam unfortunately your airline will need to confirm the details with you. Have you tried their customer relations team...
2 & 3 Aug: road closures & diversions due to The London Triathlon may affect your journey to the airport .More info http://t.co/EDFxjOaKj8
@drawforsam we have made a request for some information, as soon as we have a response we will let you know.
RT @cityjet: Delayed flight this morning WX021 @londonCityAir to Paris Orly estimated departure at 12:30 am. We apologies for the inconve…
@TOWIWoolwich that's great news, thanks for booking with us and choosing to fly through London City Airport.
@GMackenze we believe it's a result of the knock-on effect caused by this mornings bad weather,but you should confirm this with your airline
@TOWIWoolwich it's all based on live availability so unfortunately seats cannot be guaranteed until payment has been made.
@TOWIWoolwich Hi we can see sales going through, if you are still having issues please call 0844 245 2102 . Sorry for any inconvenience.
Aurigny launches London City to Guernsey service, to see timetables and to book visit http://t.co/2gHneh9Z8c
Flybe to provide continuity on vital link to Aberdeen, find out more http://t.co/8jzBDXgkHs.
@philretsas Hi please contact your airline as they will have the latest information, see their contact details here http://t.co/nyCF2X05a6
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