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London City Airport wins ACI Europe ‘Best Airport’ award

Award in Recognition of Strong Traffic Growth and Service Quality
 
London City Airport – the only London airport actually in London – has won the ACI Europe ‘Best Airport – 1-5million passengers’ Award at the 8th Annual ACI EUROPE Awards, announced during the gala dinner of the 22nd ACI EUROPE Annual Congress in Madrid. ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of competition.
 
This years’ judging panel was drawn from a well-respected group of independent experts including ACI Asia Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). The judges awarded the 1-5 million passenger  prize to LCY for its austerity-defying strong traffic growth, but also in recognition of its service quality delivery and in particular for its ultra-efficient ‘door-to-gate’ passenger processing times.
 
Declan Collier, CEO of London City Airport, collected the award from Oliver Jankovec, Director General ACI Europe and said he was delighted that the airport’s hard work, determination and commitment has been recognised.
 
“We have put a lot of hard work and considerable investment into delivering what we call the 20/10 proposition – a 20 minute check-in from door to gate, and a 10 minute arrival, from tarmac to train – and it’s great to have that appreciated by our peers in the industry. 
 
“We pride ourselves on the service we deliver to our customers – and to their customers, the passengers – and we continue to strive to improve, currently by focusing on the passenger journey and ensuring we deliver exactly what the passenger wants and needs at every step of the way.”

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

@NarboroughL we can certainly have a look!
RT @MRLOFT: @LondonCityAir thanks again for picking me as a winner today - fantastic news and a great start to Christmas #acrossthemiles
Maria & Adrian sent a message to family in Dublin, we gave them @British_Airways flights to go visit #acrossthemiles http://t.co/ZLxSY0oL61
Last day for the Christmas cabin, if you're flying from LCY today pop in & record your message #acrossthemiles http://t.co/m6zZsG2ch1
Congratulations to @MRLOFT who has won the luxury Christmas hamper! The correct answer was 4 flight ticket gifts! #acrossthemiles
@MRLOFT Congratulations you're our luxury Christmas hamper winner! The correct answer was indeed 4! DM us with your details.
@deanj89 Thanks for letting us know, we'll pass this on.
Gilly came to the cabin to record a Christmas message so we surprised her with @FlySWISS tickets! #acrossthemiles http://t.co/3KGOqLuKBX
A special Christmas message from our Airfield Operations team http://t.co/YVNcgH6QHI #acrossthemiles
Hi @reallorraine visit our log cabin and record your Christmas message #acrossthemiles hope you like our film! http://t.co/OZC7M27jA2
RT @talesoftraveler: Beautiful Dublin Through our lens http://t.co/kcQOygYwh7 @TheTravelHack @LondonCityAir #NoFilter #Dublin #Travel http…
@nesscottage Great photo!
@TheTomAngle you can if they are transported in sealed bags with the receipt inside. We will re-test them when passing through security.
Terms & Conditions for our luxury hamper competition can be found here http://t.co/VngDd2I4Rg
For a chance to win a luxury hamper tell us how many flight ticket gifts we gave away in our #acrossthemiles film? http://t.co/OZC7M27jA2
Our Christmas cabin is here until Friday, not flying from LCY? Don't worry we have a very special surprise for Twitter coming soon...
Christmas shopping in LCY this week? @AeliaDutyFreeUK are offering free wrapping in store! http://t.co/9kTG53Kcgy
RT @BrandRepublic: Christmas cute alert - the elves have landed at London City airport http://t.co/X6825uHd3P http://t.co/s06kTZcbCg
We invited passengers to record Christmas messages to loved ones #acrossthemiles, with a few surprises, take a look http://t.co/OZC7M27jA2
@MarkusFeehily No problem, let us know next time you're travelling through!
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