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London City Airport wins ACI Europe ‘Best Airport’ award

Award in Recognition of Strong Traffic Growth and Service Quality
 
London City Airport – the only London airport actually in London – has won the ACI Europe ‘Best Airport – 1-5million passengers’ Award at the 8th Annual ACI EUROPE Awards, announced during the gala dinner of the 22nd ACI EUROPE Annual Congress in Madrid. ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of competition.
 
This years’ judging panel was drawn from a well-respected group of independent experts including ACI Asia Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). The judges awarded the 1-5 million passenger  prize to LCY for its austerity-defying strong traffic growth, but also in recognition of its service quality delivery and in particular for its ultra-efficient ‘door-to-gate’ passenger processing times.
 
Declan Collier, CEO of London City Airport, collected the award from Oliver Jankovec, Director General ACI Europe and said he was delighted that the airport’s hard work, determination and commitment has been recognised.
 
“We have put a lot of hard work and considerable investment into delivering what we call the 20/10 proposition – a 20 minute check-in from door to gate, and a 10 minute arrival, from tarmac to train – and it’s great to have that appreciated by our peers in the industry. 
 
“We pride ourselves on the service we deliver to our customers – and to their customers, the passengers – and we continue to strive to improve, currently by focusing on the passenger journey and ensuring we deliver exactly what the passenger wants and needs at every step of the way.”

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

RT @WickerBoat: @LondonCityAir Pilots eye view of the final approach to runway 27 ..in 1935! http://t.co/cihTE7P6AA
@WickerBoat Great pic? Do you know what those buildings are?
Preparing for a busy day, are you flying from LCY today? http://t.co/ZNdQIpX0ld
Busy evening here at LCY, let us know if you're travelling through #FlyLCY http://t.co/CdGmPsGhuf
RT @Mr_B_1989: Looking down the only #runway in London @LondonCityAir #avgeek #cityskyline http://t.co/7Mf4zHamrR
T-minus 4 days until @Flybe arrive, enter our competition to win flight tickets to a destination of your choice! https://t.co/WI7JAXYRs8
@liquid_highway1 Great pictures, thanks for sharing with us!
@liquid_highway1 Oh wow, brilliant! Do you have any pics you could share?
@images_gc Here's all the info you need on getting here http://t.co/slHTfzQ4Pq
Edd the Duck once flew from LCY! #tbt :RT @WickerBoat: @LondonCityAir We also had celebrity endorsements! https://t.co/KQJzlTYmDg
@bogoroditzaDina Great! How did you find it vs DLR?
From 1988-1993 we ran a river bus service, 35 mins to central London. Did you ever travel on it? #ThrowbackThursday http://t.co/dOPufYIvNK
@images_gc Yes it's free to park and charge, they are in the Hertz collection bays at the airport.
@GioCaforio You're welcome.
@unlaoised Super speedy isn't it!
@astrotomato Excellent feedback!
@RostiLFC Glad you had a great experience with us!
RT @flybe: Present your season train tkt to the flybe team based outside John Lewis, Exeter, for a free rtn flight to @LondonCityAir! #flyt…
RT @cityjet: Our Pilots looking sharp this morning briefing before the 3rd flight out of @DublinAirport to @londonCityAir - http://t.co/yp
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