As part of its Education Excellence programme, London City Airport, in conjunction with the Travel and Tourism Diploma Organisation, has produced eight short films covering various topics across the business to offer an insight into its operation, strategy and ethos.
Each themed film has been developed to specifically focus on London City Airport and how it relates to specific topics in the travel industry. Mixing footage filmed within the Airport and interviews with staff across many different departments, the films offer an understanding of the way in which the industry works and the reasons behind LCY’s success.
This film explores what it is like to work within the fast paced, ever-changing travel industry, with specific focus on working within London City Airport. Interviews with staff from across the Airport offer an insight into the roles on offer and the skills and qualities needed in such a diverse environment.
Exploring the niche business market served by London City Airport, this film focuses on what makes London City Airport excel in customer service and the ethos behind the customer experience offered to passengers.
This film explores the current destinations offered at London City Airport and how airlines choose which routes to operate. Interviews with companies onsite and Airport staff offer an in-depth understanding of how destinations are selected for a particular target market.
Particularly relevant to the tourism industry, this section discusses those changes and trends that must be considered when operating a successful business and how London City Airport adapts to these developments in order to stay competitive.
Using interviews with staff members and footage of current marketing activity, this film explores the considerations that must be made when marketing the Airport and how London City stays competitive in such a fast paced and diverse industry.
Just what are the impacts of the tourism industry? This film explores the impacts of tourism on stakeholders, including the local community, and how London City Airport works towards maximising its positive impact whilst minimising any negative impact of its operation.
This film explores the importance of team work in an operational environment, the way in which staff interact with each other and other departments at London City Airport.
Focusing on the passengers at London City Airport, this film looks into passenger processing and how all departments and companies within the Airport work together to ensure passengers have a seamless travel experience.
Head of CSR & Public Affairs
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