London City Airport provides services and assistance including:

- Toilets adapted for disabled or incapacitated customer use on the main concourse, in the Departure Lounge and in International Arrivals

- Hearing point

- Lift access from the concourse ground floor to the departures level, and from the departure pier to the apron for passenger boarding

London City Airport has a dedicated team to help passengers with reduced mobility from the moment they arrive. This team have continous training and the latest equipment to help make the passenger experience as smooth and trouble free as possible. Please contact Customer Services on 0207 646 0000 or cscsupervisor@londoncityairport.com for further information.

Parking

There are dedicated disabled car parking spaces within the Short Stay Car Park close to the terminal.

First Aid and medical assistance

First aid facilities are available during terminal opening hours. The first aid room is located adjacent to the toilets in the terminal concourse. For assistance please contact the Customer Services team on +44 (0)20 7646 0092 or cscsupervisor@londoncityairport.com

The London Ambulance Service and an NHS hospital (Newham General Hospital) are located close to the airport and a doctor is on call. Some airlines have special arrangements for medical care for passengers. Please ask your airline for further information.