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Can I use the self-service check-in kiosks at the airport?
Passengers can check-in for flights with British Airways, Lufthansa, Air France, Alitalia, Aer Arann, Luxair, KLM and SWISS using the CUSS machines in the Terminal concourse.
Updated: 15/02/2012
How do I get to/from Heathrow/Gatwick/Luton airport from/to London City Airport?
Please click here for details.
Updated: 05/03/2012
I would like to work at the airport what do I need to do?
You will need to contact Reed recruitment agency, please click here for further details
Updated: 05/03/2012
Can I book my flights online?
London City Airport has an online booking system to allow you to book flights – visit the homepage or alternatively, please contact your individual airline.
Updated: 28/06/2012
Can I use a form of ID other than my passport when taking a flight from London City Airport?
At present photo ID such as a driving licence can only be used for domestic flights. A national ID card can be used for travel within the EU area and Switzerland otherwise a passport is required for all non-domestic flights.
Updated: 28/06/2012
I think I lost an item on the aircraft what do I need to do?
Please contact your airline and/or Terminal Services on +44 (0)20 7646 0088 or +44 (0)20 7646 0000.
Updated: 28/06/2012
Can I take liquids with me through the security search point?
Limited quantities of liquids, gels or pastes must be held in individual containers not exceeding 100ml (approximately 3.5 fl. oz). This may include:
- Shampoo
- Creams
- Hair gel, hair spray
- Suntan lotions
- Toothpaste
- Liquid or aerosol deodorants
- Perfumes
- Cosmetics such as mascara and lip gloss
- Water and other drinks, soups and syrups
- Other items of similar consistency
The containers must be carried in a separate clear plastic, zip-top or re-sealable bag that does not exceed 20cm x 20cm (8 inches x 8 inches) or equivalent to one litre (1.75 pint) capacity.
Items must fit in the bag comfortably and the bag must be completely closed. At the airport security search, the plastic bag must be removed from the cabin bag and x-ray screened separately.
Updated: 28/06/2012
Are there shower facilities I can use at the airport?
There are currently no shower facilities at the Airport. British Airways does have an arrangement with a local hotel for passengers on the JFK route - passengers shoud contact their airline for further information.
Updated: 28/06/2012
Are there club class or airline lounges at the airport?
No, the Airport only has one main departure lounge.
Updated: 28/06/2012
I am transferring from one flight to another, what do I need to do?
Unfortunately there is no specific transfer area at the Airport so you will need to clear Arrivals via Customs and then go through Security again before returning to the Departure Lounge. You should leave adequate time in between your flights.
Updated: 28/06/2012
Can I take baby food with me through the security search point?
Baby food is permitted through the Security Search point but please note, the Department for Transport rules allow only “enough/sufficient for the flight”. You may be asked to taste the food or liquid.
Updated: 28/06/2012
Do you have an area were I can leave my luggage?
London City Airport offers a left luggage service, allowing you to store luggage safely until you return. Left luggage facilities are available at a charge of £5 per item per 24-hour period.
Passengers need to log their items at the Information Desk, obtain a receipt and then take them to the Left Luggage room situated in Security Zone A, to the right of the Terminal concourse behind the check-in desks.
To retrieve items, payment should made at the Information Desk where they will stamp your ticket so you can pick up your items from Zone A.
You do not have to be checked in to use the left luggage facility.
Updated: 28/06/2012
How do I amend my booking made on www.londoncityairport.com?
If you booked your ticket via our website you will need to contact 0844 245 2102 or +44 (0)161 888 0951, (open 09:00 - 17:30 Monday - Friday, 09:00 - 16:00 Saturday, closed Sunday).
Cancellations may incur a fee.
Updated: 28/06/2012
How do I change date/name/time on my flight ticket booked on www.londoncityairport.com?
If you booked your ticket via our website please contact 0844 245 2102 or +44 (0)161 888 0951. You will need your booking reference number and reservation details when making contact.
Otherwise please contact the company with whom you made the booking.
* Calls are charged at 50p per minute, any changes may incur additional costs.
Updated: 28/06/2012
How much baggage can I check-in?
It varies according to which airline you are travelling with, so please contact your airline direct. For their contact details click here.
What are the maximum dimensions of hand luggage I can take through security with me?
The dimensions of each item of hand baggage carried by a passenger through the airport security search point must not exceed:
Length – maximum of 56cm
Width – maximum of 45cm
Depth – maximum of 25cm including wheels, handles, side pockets, etc.
Updated: 28/06/2012
How long do I need to check in before my flight?
As a guide, you should check-in with hand luggage at least 20 minutes before your flight is due to depart, or at least 30 minutes if you have luggage to check.
BA passengers can check-in, with hand luggage, 15 minutes before the flight is due to depart.
CityJet, Air France and KLM flights can check-in 15 minutes before the flight is due to depart with hand luggage and 20 minutes with checked in luggage.
For all other passengers please contact your airline who will be able to confirm latest check-in times.
Updated: 28/06/2012
Can I use the online check-in service?
Air France, BA, Cityjet for Air France, KLM, SAS and Swiss passengers can use the individual airline online check-in services.
Please contact your airline if you require further assistance: click here for their contact details.
Updated: 28/06/2012
I am interested in doing work experience at the airport, what do I need to do?
London City Airport Ltd only accepts work experience students from the local community. Please click here for further details.
Updated: 28/06/2012
I think I lost an item in security/at the airport what do I need to do?
Please, contact Customer Services on +44 (0)20 7646 0088 or +44 (0)20 7646 0000 or email us the full details
Updated: 28/06/2012
I will need mobility assistance for me or a fellow traveller - who do I need to contact?
What do I do if my flight is delayed or cancelled?
Please, contact your airline for further information. For airline telephone numbers click here.
Updated: 28/06/2012
What do I do if the airport is closed?
Please, contact your airline for further information before traveling to the Airport.
For airline telephone numbers click here.
Updated: 28/06/2012
What do I do about my tax refund form?
The completed forms should be placed in the envelope provided by the retailer with the relevant credit card details used for the purchase. Leave the envelope unsealed and post it in the box situated between Security and the Departure Lounge. Customs collect and stamp these at the end of each day. The refund is processed accordingly and should be credited to your card.
The tax refunds are not managed by the airport.
If you need further assistance please contact the National Advice Helpline on 0845 010 9000.
Another useful website is www.globalrefund.com contact them on travellerservices@globalrefund.com
Updated: 28/06/2012
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