We are currently installing a newer, faster security lane - please bear with us for the duration of the works. For more information click here.

 
 

Services. Passengers with Reduced Mobility.

 

Through our contractor, Securitas, we aim to provide high standards to passengers with reduced mobility.

Our targets are set out as follows:

Item

Our target

Pre-booked departing passengers:

95% of passengers should wait no longer than 10 minutes for assistance

100% of passengers should wait no longer than 20 minutes for assistance

Non pre-booked departing passengers:

5% of passengers should wait no longer than 15 minutes for assistance

100% of passengers should wait no longer than 25 minutes for assistance

Pre-booked arriving passengers:

Assist 95% of passengers within 5 minutes of aircraft arriving on stand

Assist 100% of passengers within 10 minutes of aircraft arriving on stand

Non pre-booked arriving passengers:

Assist 90% of passengers within 10 minutes of aircraft arriving on stand

Assist 100% of passengers within 15 minutes of aircraft arriving on stand

 

 

 

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