Services. Passengers with Reduced Mobility.

 

Through our contractor, Securitas, we aim to provide high standards to passengers with reduced mobility.

Our targets are set out as follows:

Item

Our target

Pre-booked departing passengers:

95% of passengers should wait no longer than 10 minutes for assistance

100% of passengers should wait no longer than 20 minutes for assistance

Non pre-booked departing passengers:

5% of passengers should wait no longer than 15 minutes for assistance

100% of passengers should wait no longer than 25 minutes for assistance

Pre-booked arriving passengers:

Assist 95% of passengers within 5 minutes of aircraft arriving on stand

Assist 100% of passengers within 10 minutes of aircraft arriving on stand

Non pre-booked arriving passengers:

Assist 90% of passengers within 10 minutes of aircraft arriving on stand

Assist 100% of passengers within 15 minutes of aircraft arriving on stand

 

 

 

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