Through our contractor, Reliance, we aim to provide high standards to passengers with reduced mobility. Our targets are set out as follows:
| Item |
Our target
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Pre-booked departing passengers:
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95% of passengers should wait no longer than 10 minutes for assistance
100% of passengers should wait no longer than 20 minutes for assistance
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Non pre-booked departing passengers:
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95% of passengers should wait no longer than 15 minutes for assistance
100% of passengers should wait no longer than 25 minutes for assistance
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Pre-booked arriving passengers:
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Assist 95% of passengers within 5 minutes of aircraft arriving on stand
Assist 100% of passengers within 10 minutes of aircraft arriving on stand
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Non pre-booked arriving passengers:
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Assist 90% of passengers within 10 minutes of aircraft arriving on stand
Assist 100% of passengers within 15 minutes of aircraft arriving on stand
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