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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

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Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@perevod1 Give BA a call on 0844 493 0787
@perevod1 unfortunately no keys handed in, we'll let you know if they turn up.
@Blueminiman We apologise for the poor experience with us and ask you to bear with us whilst we work to improve.
@Blueminiman Sorry to read this, we are working on bringing you more space with 600+ new seats coming soon.
@perevod1 We'll check with the team
RT @Labbetts: I spotted the apocalyptic cloud whilst landing at @LondonCityAir last night #Heathrow #lightning @standardnews https://t.co/v…
@Labbetts Wow what a shot!
@wm86 Excellent news!
@lucyrawsome OK, anything else whilst we're here?
@lucyrawsome Don't worry we won't tell @HeathrowAirport! We'll see what we can do about those Eastern European cities..
Discover more than just Edinburgh castle with our guide to the #hiddengems in Edinbugh https://t.co/QaB9fwQ41W https://t.co/1t14jPpg7i
@celestialcow We'll certainly pass this on, if you'd like to give us more info please email on online@lcy.co.uk
@youngram83 you only need to be at the airport 20mins before your flight. (2/2)
@youngram83 the DLR starts running from around 5.20am & if you've checked in online prior to your flight...(1/2)
@youngram83 Hi, where are you coming from and what time is your flight?
@ElaineCremin Excellent, well have a great flight. You're in for some great views on take off today!
@AlexSwallow Welcome, where are you flying to today?
@ElaineCremin Welcome to LCY, where are you flying to today?
@AnttiHemminki Have a great flight!
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