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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@sinclair300584 we're certainly open, thanks for letting us know we'll get this fixed!
RT @Ops_officer: Morning opening checks with @ryanplb11 @LondonCityAir, have a great holiday all #avgeek #FlyLCY http://t.co/gpcHDHy7Ez
@benjamingale brilliant!
Win flights to Glasgow or Edinburgh courtesy of BA CityFlyer enter here! http://t.co/9qi6oxISvF http://t.co/ardIKOzWlc
@NCLairport @ROMEALONENovel @GrantyNUFC Thanks we hope so to, although Ted is having a lot of fun with us!
@FOHeming We'll have a word with him see if he's up for it!
Today Ted has been helping out our Air Traffic Control Team! We're still on the hunt for Ted's owner #GetTedHome http://t.co/WQljviMssK
@kristabalemba Hi, can you DM us with more detail?
@northernjenny Sorry to read this, please contact our team and they can assist you further +44 (0)20 7646 0088
Last chance to vote for your favourite #NoFilterLCY images here http://t.co/gVseZWfJXJ Vote for a chance to win flight vouchers!
@sebtweet Great picture!
@planemadvideos No, the answer within the form will be fine. Best of luck!
@abelljms hi, have you checked our website? If you need further info please get in touch with your airline http://t.co/AvhFR0TDE6
RT @KulbinderM: Not often we get treated to a #DoubleRainbow! Over @LondonCityAir in #Newham. @visitlondon 🌈 http://t.co/F24p3LS0OF
LCY has Level 2 Carbon Accreditation from Airports Council International – next stop, Level 3 #LCYes
Ted's been having a great time with our Airfield Operations team! Still no owner yet #GetTedHome http://t.co/klM06NKBJm
@wbmchallenge may be a bit far for us but we like your style!
@Jlm_86 Good choice!
If you could fly anywhere today where would you go? http://t.co/rRmGZ0gYmv
@LizaPrideaux The London City Airport DLR train station is just outside the airport.
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