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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

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#Madrid is a city that gets a hold on the visitor just after a few steps on its streets. Fly from just £179. Book now http://t.co/UwJ723IUnq
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#Antwerp: Capital of cool, a powerful magnet for mode moguls, club queens, art lovers and diamond dealers. Read more: http://t.co/YPdwHS0OZL
#Jersey has more sunshine than elsewhere in the #UK and you’ll want to extend your stay. Read more: http://t.co/kocBW2Oc3y
@michelvst Hello sir. Goodbye to you too. Always a pleasure!
@shoreditche2 Goodbye. Have a nice holiday.
@shoreditche2 We thought as much. We won't pretend that we don't do it too.
@shoreditche2 Were you pretending to be the train driver?
@shoreditche2 Thank you very much. We will never get tired of hearing that. It's like music to our ears.
@shoreditche2 Have a wonderful time on the white isle Michael.
@noise_boi Have a great time Richie! Say hello to @MsLaurynHill and co from us. 'Doo-Wop' is one of our favourites!
@JumpingJegede @CarolineFeith Hey JJ, we are glad you are happy with your experience. Have a great flight and day!
@szszilagyi You are very welcome. You can book flight here via our booking page: http://t.co/JLSe7iGcJZ
@szszilagyi Hi Zag, British Airways do fly to Faro. However, it is a seasonal route which operates from the 7 Jul - 29 Aug
@RollsUK Welcome back Roland. Nice photo too!
@MANIXFLEX Hi, BA8476 was diverted to Southend due to poor weather conditions. Thanks for your tweet and we apologise for any inconvenience.
Enjoy a #holiday in #paradise this #summer. Book return flights from just £185: http://t.co/giXtSVv4k3
There’s more to #Granada than the fabled citadel of #Alhambra. Find out more: http://t.co/yhXFXm0Ce3
#Deauville has its fair share of art galleries: Simone L’Hermitte, Galerie Broomhead Junker to name a few. Read more: http://t.co/dM4l3CHKc0
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