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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@FOHeming Excellent, hopefully you'll get some good take off shots!
@FOHeming Great, where are you flying to?
When are you next flying from LCY? #TakeoffTuesday http://t.co/JohZVWIz9v
Book tickets and plan your trip to #Expo2015 in Milan here http://t.co/one7SOa2P3
If you're flying from LCY today @TravelexUK have a Happy Hour running from 11-1pm, don't miss out!
Please be advised there is currently traffic on Hartmann Road causing delays heading out of the airport.
RT @pinotblush: Love an early morning flight - #london is peaceful & serene! @LondonCityAir http://t.co/4jL3nibK9p
@pinotblush Great pictures! Where are you flying to today?
@robhillonline No plans at the moment but we'll certainly pass this on to our team.
@CaroKinross Hi, our team have emailed you back so please look out for that in your inbox. Thanks.
Responsible for the safe arrival & departure of aircraft, find out what it's like to be a Ramp Agent at LCY #LCYCrew http://t.co/JK0RzXUzZP
@CaroKinross please email us with more detail and we'll get our team to look into this further for you online@lcy.co.uk
@bobdoublejack Great! Congratulations on taking part in the London Marathon!
@CaroKinross Have you tried our team on the following number +44 (0)20 7646 0088
@Lushchicken Sorry to read this, could you please email us with more detail so we can look into this further for you online@lcy.co.uk
If you're flying from LCY today & ran the #LondonMarathon yesterday show your medal @ Panopolis or Ily for a coffee on us!
@21five_public sorry you've not had a good experience, please email our team with more info and they'll come back to you as soon as they can
@tim_rutten hi there, unfortunately no sunglasses have been handed in. The team have made a note and we'll let you know if this changes.
@tim_rutten we'll check with the team and let you know.
Happy Friday from LCY where are you flying to this weekend? #FlyLCY http://t.co/c72KmsGja9
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