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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

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LCY Tweets

Get your very own London City Airport calendar, all proceeds go to @RichardHouseCH buy here http://t.co/Jb3jYDaZkc http://t.co/knIrcEAbSn
Staying in London this weekend? Check out our insiders 24hr guide on things to do in the city http://t.co/jPxVkqxaGx http://t.co/bB0UW23OYK
@davemc_exile Glad you had a great experience with us!
@BenMurphyF1 @RichardHouseCH Apologies will sort that now, thanks for spotting.
@MilesLanham No problem, have a good trip.
@MilesLanham Thanks, we'll pass this on now.
@MilesLanham Sorry to read this, can you let us know which toilets you are referring to and we can look into this asap? Thanks.
Happy Friday! Who's jetting out of LCY today for a weekend getaway?
@KirstyAustin3 Is there anything we can help with?
@Andy4162 thanks for your comments, this is something we're looking into. Apologies if you've not had a great experience today.
Who would you most like to find sitting next to you on a flight?
@RossBROFIT Have a great journey back!
If you're attending #FITUR2015 be sure to stop by stand 4B29 Hall 4 to see our team #FlyLCY http://t.co/DRTHJTzb1R
@sophiellong Have a great flight!
@Marcosc2002 Is there anything we can help with?
Book a city break with a difference for #Valentinesday with our top 10 unusual romantic getaways http://t.co/DYZsmHUToK
RT @flybe: Meet @flybe at @btshowlondon - Olympia 25/26 Feb. Visit stand B250 to discuss your business travel requirements. #btshow @london
We’re late to the party But what great tweets are these Thanks for your love The fabulous @MarianKeyes
Tomorrow we'll be at #FITUR2015 be sure to stop by if you're attending. http://t.co/Hkc41FiLt1
@MarianKeyes Any comments on how we can improve would be greatly received!
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