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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@sander_uk sorry about this, we'll pass on to the team now
@Dodey73 have a great flight!
@JamesNeophytou Have a great flight!
RT if you're jetting off for the long weekend! http://t.co/3vrOIBl3q6
@megan_j_hughes Great, glad we could help! Have a great weekend.
@samj is there anything we can help with? Are you having issues logging on?
Are you a plane spotter? Have you taken our latest survey? Click here to take part #avgeeks http://t.co/vXQKOdv19r http://t.co/VhazAhmOna
@davorg This will depend on your airline, best to get in touch with them directly- numbers here http://t.co/AvhFR0TDE6
@RCoulsdon sorry to read this, we'll certainly pass this on.
@JuliaBoltonC Could you email our team with the info so we can look into this further? online@lcy.co.uk
@JuliaBoltonC Are you before or after security?
@thelondoncabco no, this went to Canning Town, Canary Wharf & Liverpool Street.
@richjlovelock How long does it take you now?
@fionamaclean Ah really?! Where did you get the bus to? How much quicker is your journey now?
#ThrowbackThursday before the DLR in 2000, the LCY Shuttle Bus! Anyone remember travelling on this? http://t.co/icbjjTdphA
RT @nationalrailenq: Latest on #IndustrialAction that may severely affect National Rail services on Mon 25 & Tue 26 May: http://t.co/Gj0mPd
@lisfield Excellent, have a great flight!
Read our latest blog, the solo woman traveller's guide to being a savvy 'road warrior' #ttot http://t.co/one7SOa2P3 http://t.co/jYcNZJptdt
@jmacintyre1988 we apologise for the experience you've had with us this morning. We'll certainly be passing on your feedback.
@jmacintyre1988 Apologies for the delay, do you now have your luggage?
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