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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

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LCY Tweets

RT @cityjet: Due to Thunderstorms in the Amsterdam area we are experiencing some disruption to our @londonCityAir network this morning.
@deplanque Hi we have sent your tweet onto the terminal team for action. Thank you for your feedback.
@Hayley_Spicer hi we're are sorry to hear this. If you would like to send the details to online@lcy.co.uk we would appreciate it.
WHSmith Bookstore: “What do highly successful communicators know that the rest of us don't?” Want to find out more?: http://t.co/yLLDh3rpVD
@sarahecullen80 @cityjet @AerLingus ...you will need your baggage claim number.
@sarahecullen80 @cityjet @AerLingus Cityjets lost baggage number is UK: 020 76 60 60 60 Ireland: 01 525 1823...
@sarahecullen80 hi sorry for the delay, of you need any assistance let is know.
Do you get bored whilst travelling? Need some entertainment? Check out the latest books: http://t.co/yLLDh3rpVD
The Isla Blanca is the birthplace of rave – white-sand beaches and world-renowned clubs. Read more about #Ibiza: http://t.co/zX8OYYO6kO
There’s only one place to go in Europe if you plan to combine sunshine with some serious partying… #Ibiza. Learn more http://t.co/4Q9FePu8t4
@JamesAHay Have a great weekend in Switzerland, James.
@ErikMoralesMdo Hi Erik, if you would like to contact us, you can do so by emailing online@lcy.co.uk - thanks.
@Bars_Sound Apologies about the trolleys. Glad you are pleased with the power outlets though. Have a great trip and a wonderful weekend.
#Venice: Unmissable experiences include gondola trips, the Grand Canal, and San Marco. Read more http://t.co/I33bDnyIQ9
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It may no longer be the capital of the world, but #Rome remains an epic city. Discover more: http://t.co/2JHe7A5uwJ
@PaulHoskisson We are glad you feel the same way that we do about our airport.
If the prospect of lying on a beach all week gives you itchy feet, then spend your summer in #Edinburgh. Read more: http://t.co/zX8OYYO6kO
@MrPaulSpicer Welcome back Paul. The weather is glorious.
@ZawislakMarcin Thanks.
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