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British Airways trial self-bag drop check-in

26/09/2012

London City Airport, in conjunction with British Airways, is currently trialling an innovative self-service bag drop facility.

BA check-in desk 7 will be replaced with a smaller, ‘podium’ style, counter. Passengers will be able to check-in and print their own baggage labels from a self-service kiosk before proceeding to the podium - where a BA staff member, standing on the concourse, in front of the podium, will briefly scan the baggage tag to ensure that the luggage and the ticket match.  The passenger then drops the bag and is free to proceed to security.
 
This service has been devised to reduce queue times, as well as improving the overall passenger experience. It will be trialled for a month, at the end of which time we will evaluate how successful it has been. The trail period will end on 15/10/2012.

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@mahtin Thanks for letting us know, we'll pass this on to the team.
@TheUnaGroup from October 27th, you can book flights now http://t.co/h5WKt7ADrI
@TheGlobalCupid @British_Airways Happy Friday, enjoy your trip!
@Promaxa Excellent news, enjoy Zurich!
@Promaxa We're not aware of any issues, let us know what the problem is and we can look into this for you.
@afbrady Be sure to tweet us when you come through!
@TONY1BREED No, the crew must do it as it's part of certain licensing requirements.
Morning! Did you know our Airfield Operations team have to check 1,100 lights every morning #FunFactFriday #LCYCrew http://t.co/t1paa5nojs
@RobHug For updates on your flight you'll need to get in touch with your airline, you can find contact details here http://t.co/AvhFR0TDE6
@je5 Sorry about the delay, but glad your all set up!
@CSchroeter86 Please DM us with your details so we can pass on to the relevant team.
Dublin has over 1,000 pubs & bars, the perfect excuse for a pint of Guinness! Book return flights from £119 http://t.co/3YAijYUovm #FlyLCY
@R_Langer Let us know if you have any further issues.
@R_Langer Apologies for the delayed response, it appears we did have a few issues with Wifi access earlier but this has now been resolved.
@MrChips69 Any delays are due to low visibility early this morning, this has now cleared.
@R_Langer Sorry about this, bear with us whilst we look into this for you. Will come back to you asap.
@BlackMaverick12 Great picture!
@Colm_McKenna Great stuff, let us know how you get on.
@Colm_McKenna This work has now been completed and the e-gates are now up and running.
@CorinCole Thanks for letting us know, we'll get this changed #wishfulthinkingwednesdays
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