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British Airways trial self-bag drop check-in

26/09/2012

London City Airport, in conjunction with British Airways, is currently trialling an innovative self-service bag drop facility.

BA check-in desk 7 will be replaced with a smaller, ‘podium’ style, counter. Passengers will be able to check-in and print their own baggage labels from a self-service kiosk before proceeding to the podium - where a BA staff member, standing on the concourse, in front of the podium, will briefly scan the baggage tag to ensure that the luggage and the ticket match.  The passenger then drops the bag and is free to proceed to security.
 
This service has been devised to reduce queue times, as well as improving the overall passenger experience. It will be trialled for a month, at the end of which time we will evaluate how successful it has been. The trail period will end on 15/10/2012.

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Enter the discussion on all things to do with London City Airport and business travel.

LCY Tweets

@pinkalarmclock We'll pass this on to our team for you, thanks for the feedback.
@pinkalarmclock Is there anything we can help with?
@JoshAbrams Sorry to read this, are you able to give us any further detail?
@David131Jones For the latest info on your flight you'll need to get in touch with your airline directly http://t.co/AvhFR0TDE6
@GemPinkney can you follow us back so we can DM you?
@GemPinkney could you DM us your details so we can help further?
@Operatraveller so this feedback will be useful to them.
@Operatraveller seating is something we're working on & our security team are currently trialling a new system to speed up process...
@Operatraveller sorry you've not had a great experience with us this morning, we'll certainly pass your feedback on.
@GemPinkney are you still in the airport? Can you speak to someone from @AeliaDutyFreeUK to see if they can help?
@hpkentish may we ask, are you before or after security?
@seeit_wantit No problem.
@seeit_wantit Strange, are you getting any error messages?
@TheBadgersWood Glad to hear it, we'll pass it on. Have a great weekend!
@TheBadgersWood Have a great flight!
The weekend is upon us, where are you travelling to? #HappyFriday http://t.co/jDDweaIrBX
RT @rosso: Discovering #NoFilter Milan with @LondonCityAir - an unfiltered look at Milan through mine & other bloggers' eyes http://t.co/BD
@HuwDavidMartin we'll be sure to pass this feedback on.
@ZariaRomero74 For info on your flight you'll need to get in touch directly with your airline, contact numbers here http://t.co/AvhFR0TDE6
@M_Buchan apologies that you've had to wait this morning.
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