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London City Airport’s Social Media Sky-Rockets

22/12/2010

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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Jeremy Probert
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Charlotte Beeching
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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@Greg4271 Great, have a good trip!
Check out our Edinburgh City Guide #FlyLCY https://t.co/hd3u2dcOw1
@Greg4271 Where are you flying to today?
Clear day here at London City Airport, are you travelling from LCY today? #LondonCityAirport #FlyLCY @… http://t.co/zpVBJvH0c4
Our Airfield Ops team have the best #viewfromtheoffice #AirfieldWatch http://t.co/A4aIYusdCr
@VCHermance Great picture!
We're out with our Airfield Operations team this morning keeping track of the mornings arrivals & departures #avgeeks http://t.co/V2VLsMiuZ8
@KudosNI view arrivals/departures to Belfast. Apologies for the inconvenience but thanks for bringing this to our attention.
@KudosNI ..go to our homepage via your mobile and scroll to the bottom to click 'go to full version of the site' you should then be able to
@KudosNI OK, thanks for flagging this we'll need to get our team working on the mobile update. It's not ideal but in the meantime please..
@KudosNI We can't seem to see the same issue, can you check again with the following link? http://t.co/X10QAdk5CU
@R7yan Excellent enjoy your trip!
It's #TakeOffTuesday where are you flying to this week? Tweet us your #TakeOffTuesday pics and we'll RT the best! http://t.co/nif2RZhIua
@BillysCrystal @flybe Strange, can you DM us with your email address and we can ensure this has been entered?
You only have a week left to enter our competition to win flight tickets with @flybe! Enter here http://t.co/iYnKD6i4g7
@R7yan Looking good! Where are you flying to today?
BOO, AGH, BAT! Which do you think is the scariest sounding airport? Vote here http://t.co/yzUkhXOtub #Halloween
RT @thelondonheli: A great view of City #Airport from the helicopter @LondonCityAir #London #Londonviews #helicopter http://t.co/mAValm7qzt
RT @tazmac2: The Wharf looking expensive this morning http://t.co/KE57F2QXJL
Book flights to Edinburgh from £98, #citybreak anyone? http://t.co/2lj8H6xUDD
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