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London City Airport’s Social Media Sky-Rockets

22/12/2010

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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Book tickets and plan your trip to #Expo2015 in Milan here http://t.co/one7SOa2P3
If you're flying from LCY today @TravelexUK have a Happy Hour running from 11-1pm, don't miss out!
Please be advised there is currently traffic on Hartmann Road causing delays heading out of the airport.
RT @pinotblush: Love an early morning flight - #london is peaceful & serene! @LondonCityAir http://t.co/4jL3nibK9p
@pinotblush Great pictures! Where are you flying to today?
@robhillonline No plans at the moment but we'll certainly pass this on to our team.
@CaroKinross Hi, our team have emailed you back so please look out for that in your inbox. Thanks.
Responsible for the safe arrival & departure of aircraft, find out what it's like to be a Ramp Agent at LCY #LCYCrew http://t.co/JK0RzXUzZP
@CaroKinross please email us with more detail and we'll get our team to look into this further for you online@lcy.co.uk
@bobdoublejack Great! Congratulations on taking part in the London Marathon!
@CaroKinross Have you tried our team on the following number +44 (0)20 7646 0088
@Lushchicken Sorry to read this, could you please email us with more detail so we can look into this further for you online@lcy.co.uk
If you're flying from LCY today & ran the #LondonMarathon yesterday show your medal @ Panopolis or Ily for a coffee on us!
@21five_public sorry you've not had a good experience, please email our team with more info and they'll come back to you as soon as they can
@tim_rutten hi there, unfortunately no sunglasses have been handed in. The team have made a note and we'll let you know if this changes.
@tim_rutten we'll check with the team and let you know.
Happy Friday from LCY where are you flying to this weekend? #FlyLCY http://t.co/c72KmsGja9
@wood_magnolia Great, where are you flying to this evening?
@FOHeming Have a great weekend!
Running #LondonMarathon & flying from LCY on Mon? Have a coffee on us, show your medal @ Panopolis or Ily to claim! http://t.co/8O6oXX0CXd
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