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London City Airport’s Social Media Sky-Rockets

22/12/2010

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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Jeremy Probert
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Charlotte Beeching
Head of Communications

Tel: +44 (0)20 7646 0132

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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

RT @BWPWphotography: One of my LCY long exposure shots, compiled of 30 aircraft landing and departing! @LondonCityAir #avgeek #aviation h…
@BWPWphotography Great photo!
Great photo taken by Kostas Tsipas of the airport yesterday evening! Send us your best pictures of LCY. http://t.co/ql3KGLLsm2
@Chrismarkmurphy Morning, please call BA on 020 7646 0791
Thanks to all who entered #NoFilterLCY, congrats to winner Sarah! All winning entries here http://t.co/onyB0lXnqe http://t.co/jhZmkp1EyX
@FOHeming Stunning photo!
Caption this… http://t.co/IMMgnJGH12
@elwyn87 Morning, for more info please get in touch directly with your airline, numbers here http://t.co/AvhFR0TDE6
Please be aware that due to traffic lights and construction work on North Woolwich Road there are some delays getting into the airport.
@craigchalcraft have a great flight!
@Si2BadMice have you checked with your airline http://t.co/AvhFR0TDE6
@Si2BadMice hi, have you checked out website http://t.co/z1GWJEhBe1
@thameswatch great photos, good spot!
RT @thameswatch: At LCY, you take off through a rainbow for an extra special flight @LondonCityAir #london #avgeek #rainbow http://t.co/v0P
@ShannonBNugent Hi, winners will be announced by Thursday, thanks.
@anmoffat enjoy your flight and be sure to tweet on your next flight from LCY!
@anmoffat Great, where are you flying to today?
What do you always buy before you fly from Duty Free? #ttot http://t.co/qbD2YQisc0
@KarlHumphries Well spotted!
@julietwychwood could you possibly DM us with your details?
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