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London City Airport’s Social Media Sky-Rockets

22/12/2010

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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LCY Tweets

@CarolineAdie13 Nice, have a great flight and enjoy the weekend!
The #Easter weekend is so close! Where are you flying to today? #FlyLCY http://t.co/ZjlxGHUGLP
@tazmac2 Good morning! Stunning picture as usual!
RT @tazmac2: @LondonCityAir it's gonna be a grand day http://t.co/rtNQZexIYa
@Bianca_Ma__ Sorry to read this, could you DM us with further detail so we can look into this further?
@GraemeStewart78 Good morning, stunning photo! Glad you had a good experience with us.
@arthistorynews strange, are you managing to log on?
@InsiderDavos is there anything we can help with?
@DavidSenogles sorry you haven't had a great experience with us, we'll certainly pass your feedback on.
@fluentfluidity Excellent, enjoy!
@inflightFeed Great, glad you had a good experience with us!
@ben_coleman91 Great! Have a good flight, enjoy the view!
@egsharod Have a great flight!
RT @PrivateFly: Bill Prince of @BritishGQ says @LondonCityAir @NZQN & @AeroportoVCE - what are your best #RunwayViews? http://t.co/8MstA7IQ
#AirfieldWatch http://t.co/HeIkXJZbWP
@PierceyE17 we're all good here. For info on our flight get in touch with your airline directly http://t.co/AvhFR0TDE6
RT @sebtweet: @LondonCityAir not your Tuesday photo but still nice view this morning ;) http://t.co/D1CqtB81jf
@sebtweet great photo! Have a great flight!
Runway inspection underway #AirfieldWatch http://t.co/gDZjIvH32b
@IandGDougal Is there anything we can help with?
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