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Self-bag tagging at London City

22/03/2012

British Airways has chosen London City as the second airport world-wide to offer its customers revolutionary self-help technology with a new bag tagging system which will be switched on today  (March 21).

The airline first launched self bag tagging at Gatwick Airport in October when it opened its new check-in hall in the North Terminal.

Now British Airways customers travelling from the Docklands airport to destinations in the UK and Europe can print and attach tags to their own bags at a self-service kiosk and deposit them at a bag drop desk.

The new process, combined with the option to check-in on line and print boarding passes at home or the office, will ease congestion on the airport concourse, particularly at peak times.

It means customers can literally go from kerbside to airside, even with checked-in bags, in 20 minutes.

The technology was designed specifically for British Airways and has proved so successful it was decided to install it at London City.

It gives customers more control of their journey, as well as providing an innovative travelling experience using the most advanced technology and a new approach to customer service. Every aspect of the travel experience has been carefully considered to make the customer experience quick, smooth, simple and stress-free.

Customer service staff will be on hand to greet customers and offer any help to use the self service kiosks and baggage podiums.

John Scarff, British Airways ground service manager, London City Airport, said: “We are delighted that London City has been chosen to have this new technology.  At an airport where the unique selling point is a quick and easy journey through the terminal already, this can only improve the customer experience.

“Many of our customers appreciate the opportunity to do more for themselves, like self service check-in, choosing seats and printing their own boarding cards - now for the first time they will be able to print their own bag tags. We’re giving them the freedom to be in control, but with the knowledge that our customer service staff will be on hand if they need them.”

Richard Gooding OBE, chief executive officer at London City Airport added: “We welcome the launch of this new innovative technology which further strengthens our commitment to transferring passengers to their destination with ease and speed.”

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

@sander_uk sorry about this, we'll pass on to the team now
@Dodey73 have a great flight!
@JamesNeophytou Have a great flight!
RT if you're jetting off for the long weekend! http://t.co/3vrOIBl3q6
@megan_j_hughes Great, glad we could help! Have a great weekend.
@samj is there anything we can help with? Are you having issues logging on?
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@davorg This will depend on your airline, best to get in touch with them directly- numbers here http://t.co/AvhFR0TDE6
@RCoulsdon sorry to read this, we'll certainly pass this on.
@JuliaBoltonC Could you email our team with the info so we can look into this further? online@lcy.co.uk
@JuliaBoltonC Are you before or after security?
@thelondoncabco no, this went to Canning Town, Canary Wharf & Liverpool Street.
@richjlovelock How long does it take you now?
@fionamaclean Ah really?! Where did you get the bus to? How much quicker is your journey now?
#ThrowbackThursday before the DLR in 2000, the LCY Shuttle Bus! Anyone remember travelling on this? http://t.co/icbjjTdphA
RT @nationalrailenq: Latest on #IndustrialAction that may severely affect National Rail services on Mon 25 & Tue 26 May: http://t.co/Gj0mPd
@lisfield Excellent, have a great flight!
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@jmacintyre1988 we apologise for the experience you've had with us this morning. We'll certainly be passing on your feedback.
@jmacintyre1988 Apologies for the delay, do you now have your luggage?
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