London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers. Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy.
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers.
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.”
London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.
Get in touch.
For more on media relations.
For enquiries regarding specific flights, routes or aircraft please contact the airline directly.
Corporate Communications Director
Tel: +44 (0)20 7646 0132
External Communications Manager
Tel: +44 (0)20 7646 0132
Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163
Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.
we have passed on your tweet and our IT department and will keep and eye on it. We do apologise for the trouble you experienced.
..was it personal or work phone ? what browser were you trying to access wifi from ? This info would be helpful to us.
Hi Liam, sorry to hear about that you could not connect onto our wifi. We have logged your tweet.What phone model were you...
Paintings by Oscar-winning actor Anthony Quinn will be on display at London City Airport from this weekend http://t.co/LhxyAkn98s
Hi Alex - we advise you to contact your airline @SwissAirLines
as they will have more information in regards to your flight.
Hi Ken, according to our systems BA8726 to EDI is due to depart as scheduled.
Hi we have just replied to your email. thanks
Hi It would be best to contact your airline before you travel to the airport or watch the website for...
Hi Raj,unfortunately not at present but we will pass on your feedback to our sales director to consider.Thank you for tweeting us.
Hi Stuart,if you could email us at online@lcy
.co.uk with your question/s,we will have security reply back to you.
: Anyone see GATE8 at London City Airport this morning? Helping those "Road Warriors" who were catching the "Red Eye" http:…
Hi Stuart, thank you for tweeting us. How long were you waiting for ? We have made security aware and will record your tweet
Thanks for the kind tweet Bev! We're pleased to hear that you are happy with our service. Have a great weekend.
Great champagne offers now available at Aelia Duty Free! For more info see http://t.co/pOvUX9to9b
Calling all travellers! Win an exclusive limited edition airport luggage tag, ReTweet to enter. #lcycomp http://t.co/kr6BIp3hr5
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Looking for a challenging skiing resort, a lively #après-ski scene with a bustling town feel? Discover #Chamonix here http://t.co/1WfC1EDi8L