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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at

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For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

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Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

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Charlotte Beeching
Head of Communications

Tel: +44 (0)20 7646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

Spreading the message for growth at LCY to welcome @Bombardier new quieter aircraft, with Robert Goodwill MP #LCYes
@LawrencePhilli5 Thank you, we'll get this passed on.
@LawrencePhilli5 was this before or after Security?
@LawrencePhilli5 Could you let us know which toilets you're referring to and we'll get this passed on.
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@Gareth_Hamer Hi, for info on your flight you'll need to get in touch with your airline directly
Win a pair of flights and return car journey to Amsterdam!
@WestWickhamGeek Thanks for letting us know, we'll certainly pass this on.
@PRLaurenR Don't hesitate to ask a member of staff for assistance if you need it. (2/2)
@PRLaurenR Morning, this should be enough time, you will need to head straight upstairs to Departures. (1/2)
RT @melandjake99: #Edinburgh #Travel With #NoFilter #Photographs @LondonCityAir
RT @EdinBlogger: Read our latest post - #NoFilter - Exporing Un-edited Edinburgh @LondonCityAir #Edinburgh #Photography
@Jakz_2001 Hi, for more info on work experience please visit
@WestWickhamGeek Sorry to read this, can you let us know which seats you are referring to?
@LouiseCJames in Security & they can arrange dry cleaning. We apologise for the service you've received this morning (2/2)
@LouiseCJames Sorry to read this, if you're still in departure Lounge please take it to a member of staff (1/2)
@andrewtibbitts Sorry to read this, can you let us know was this before or after security? Are you still in the departure lounge?
@Louise83C Apologies our team have come back to let us know they have found it. Could you DM us with your email address?
RT @danananarama: @LondonCityAir Coming into land. Nice view of the O2.
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