London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers. Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy.
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers.
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.”
London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.
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Corporate Communications Director
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Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.
we have made a request for some information, as soon as we have a response we will let you know.
: Delayed flight this morning WX021 @londonCityAir
to Paris Orly estimated departure at 12:30 am. We apologies for the inconve…
that's great news, thanks for booking with us and choosing to fly through London City Airport.
we believe it's a result of the knock-on effect caused by this mornings bad weather,but you should confirm this with your airline
it's all based on live availability so unfortunately seats cannot be guaranteed until payment has been made.
Hi we can see sales going through, if you are still having issues please call 0844 245 2102 . Sorry for any inconvenience.
: Due to Thunderstorms in the Amsterdam area we are experiencing some disruption to our @londonCityAir
network this morning.
Hi we have sent your tweet onto the terminal team for action. Thank you for your feedback.
hi we're are sorry to hear this. If you would like to send the details to online@lcy
.co.uk we would appreciate it.
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