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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

31/05/2012
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

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Jeremy Probert
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Tel: +44 (0)20 7646 0132

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Charlotte Beeching
Head of Communications

Tel: +44 (0)20 7646 0132

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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@MA_Baldwin we'll certainly pass this on for you! Hope you have a great flight this evening
View from the Air Traffic Control Tower this evening, where are you flying to tonight? #GetCloser http://t.co/irfHqloQbF
From 19th July SkyWork will connect LCY to Swiss industrial centre of Basel & the Swiss capital of Bern http://t.co/xYajREirct
From 1st October @cityjet will fly to Cork Airport with three daily flights, more info here http://t.co/la848rVfq0 http://t.co/Q4bCWCtM9w
@princesslubird We do have make up available in @AeliaDutyFreeUK but we can pass this on if you feel there should be more?
Old tramlines that transported cargo from factories to the ships still remain next to our runway #FunFactFriday http://t.co/Q1OrFGFBAr
@Kelvin98RBLX Morning, BA have just started a new seasonal route from LCY to both Santorini & Greece http://t.co/St5k4e4bwq
We've created free language guides to help holiday makers #learnthelingo for their summer holiday- get your guide http://t.co/lKEYAk80zA
@rainebow21 Sounds like a great morning, have a great flight!
@KudosNI Glad you had a good experience with us this morning, good luck with the hangover!
@rainebow21 Morning, double check the flight number is correct, and for a flight arriving or departing today.
RT @Soumik_Datta: Flying into @LondonCityAir Port... Glorious day! ☀️☀️☀️ http://t.co/HSQeMcSDp1
@Soumik_Datta Wow, great picture!
@JimJamGin we'll pass this on to our team. Our team will be working as fast as they can to get your bags through, appreciate your patience.
@billydoyle07 for info on your flight you'll need to get in touch directly with your airline http://t.co/AvhFR0TDE6
@WhatfjordKris If you're heading to France it's a great way to learn key phrases before you go
Bonjour! Learn a little French before your holiday with our #learnthelingo guide http://t.co/bDXHuturRM
The Duomo in Milan is one of the biggest gothic cathedrals in the world with 3,400 statues! http://t.co/rAxjx6K9KQ http://t.co/upvxESgfv4
LCY terminal front in 2004 #tbt http://t.co/X4JOtiHw5C
It's officially the #hottestdayoftheyear so there's only one thing for it, 2 for 1 Pimms @rhubarb_food http://t.co/pQ4TM7nusg
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