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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

31/05/2012
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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Jeremy Probert
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Charlotte Beeching
External Communications Manager

Tel: +44 (0)20 7646 0132

 

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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@Kul_M3 yes, but you can still purchase watches from @Links_of_London
Check out the new @Links_of_London store in the departures lounge. Read more http://t.co/xKd0YKGvTw
@Citiflyer apologies it's is being updated now.
Flybe start flights to Edinburgh, Belfast, Dublin, Inverness & Exeter from London City in October 2014. Read more: http://t.co/5OXA2KyIp8
@JeremyGeorgeJG If you require access to site that are blocked please send the url's to online@lcy.co.uk and we will pass on for review.
@pearsonp69 Apologies for any inconvenience, our aim is for the works to be finished to be as soon as possible.
@Jolly_Giant Hi will will pass on your comments to the team.Could you let us know how long you waited? Email online@lcy.co.uk if you prefer.
Jubilee line part suspended, delays expected, passengers are advised to find an alternative route. For info see http://t.co/RsPTkf4HUS
Visiting #London? Get a Visitor #OysterCard to use on all public transport in #London – to receive yours click here http://t.co/xeTCiXrp8a
Pick up a Fortnum and Mason Easter Egg from Aelia Duty Free. See the full range here: http://t.co/SWKkrulSly
@rupertbuxton Hi we appreciate your feedback which will be forwarded to the airport team and UKBA, sorry for any inconvenience caused.
@Ian_Hutchinson Hi we appreciate your feedback which will be forwarded to the airport team and UKBA, sorry for any inconvenience caused.
@Dutch_Odyssey Hi we appreciate your feedback which will be forwarded to the airport team and UKBA, sorry for any inconvenience caused.
#Aberdeen offers a vibrant and welcoming atmosphere with tons of attractions and activities. Learn more here http://t.co/pg52vAWlXt
RT @AeliaDutyFreeUK: RT and FOLLOW us to win a @Fortnums Superb egg @LondonCityAir T&Cs http://t.co/dyiEehZjD7
For hints and tips on how best to occupy your stay, read our exclusive leisure guide! http://t.co/olrqiRVApn
Fortnum and Mason Easter Eggs. Now available at Aelia Duty Free. Discover more about these delicious delights here: http://t.co/jtGM6qSJ3m
Take a cultural break to #Aberdeen & explore its magnificent museums, castles & wonderful gardens. Fly from £198 rtn http://t.co/Y6cAlXRQcJ
If you’re planning a trip to #Edinburgh & looking to make the most out of your stay, see what’s on offer in our guide http://t.co/7lzbRq1DpG
Fortnum & Mason Easter Eggs now available at Aelia Duty Free in departures. See their delicious delights here: http://t.co/jtGM6qSJ3m
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