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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

31/05/2012
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

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Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

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Charlotte Beeching
Head of Communications

Tel: +44 (0)20 7646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

RT @BWPWphotography: One of my LCY long exposure shots, compiled of 30 aircraft landing and departing! @LondonCityAir #avgeek #aviation h…
@BWPWphotography Great photo!
Great photo taken by Kostas Tsipas of the airport yesterday evening! Send us your best pictures of LCY. http://t.co/ql3KGLLsm2
@Chrismarkmurphy Morning, please call BA on 020 7646 0791
Thanks to all who entered #NoFilterLCY, congrats to winner Sarah! All winning entries here http://t.co/onyB0lXnqe http://t.co/jhZmkp1EyX
@FOHeming Stunning photo!
Caption this… http://t.co/IMMgnJGH12
@elwyn87 Morning, for more info please get in touch directly with your airline, numbers here http://t.co/AvhFR0TDE6
Please be aware that due to traffic lights and construction work on North Woolwich Road there are some delays getting into the airport.
@craigchalcraft have a great flight!
@Si2BadMice have you checked with your airline http://t.co/AvhFR0TDE6
@Si2BadMice hi, have you checked out website http://t.co/z1GWJEhBe1
@thameswatch great photos, good spot!
RT @thameswatch: At LCY, you take off through a rainbow for an extra special flight @LondonCityAir #london #avgeek #rainbow http://t.co/v0P
@ShannonBNugent Hi, winners will be announced by Thursday, thanks.
@anmoffat enjoy your flight and be sure to tweet on your next flight from LCY!
@anmoffat Great, where are you flying to today?
What do you always buy before you fly from Duty Free? #ttot http://t.co/qbD2YQisc0
@KarlHumphries Well spotted!
@julietwychwood could you possibly DM us with your details?
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