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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

31/05/2012
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

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Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

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Charlotte Beeching
Head of Communications

Tel: +44 (0)20 7646 0132

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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@cookiemonster82 Evening, we have Cafe Nero, Pannopolis & Ily
@icalzinirossi Sorry to read this, are you able to DM with more info so we can pass this on?
Did you know you can get free WiFi at LCY, click here to pre-register http://t.co/ME4e7rcNbA
@StopCityAirport @livslandolt Hi there, this is an old article and the charges mentioned were never enforced.
@livslandolt But drop off & pick up outside airport has no charge
@livslandolt our short term car parking is £6 for 30 minutes so this at be the charge they're referring to.
@CaroKinross Sorry to read this, please get in touch with your airline for more info http://t.co/AvhFR0TDE6 numbers here
@livslandolt hi there, we don't charge for cars picking up or dropping off outside of the airport
Good morning from LCY let us know if you're flying out today! http://t.co/cdYZCsgf1d
@AcademicAnge Thank you for the feedback we'll certainly pass this on. Let us know if you need any further assistance
@Adam_Islam Hi, Boots is located in the. Departure lounge after Security
Did you know Hamburg has more bridges than Amsterdam, Venice & London combined #FunFactFriday http://t.co/dL0jii6bOa
@GlynzarioBonez Sorry to read this, please call our team and they can help you out +44 (0)20 7646 0088
Our passengers were in for an unexpected surprise when arriving at LCY last week, #IfCarlsbergDid airports... https://t.co/kRVhDr73WY
@LouiseLFC81 Don't forget to upload your entry here http://t.co/gVseZWfJXJ
Our passengers were in for an unexpected surprise when arriving at LCY last week, #IfCarlsbergDid airports... https://t.co/tPWUKZy4WN
LCY remains most punctual airport in London! #FlyLCY https://t.co/ZrUVjQMdmB
@mu51nb Have a great trip!
RT @NATSPressOffice: It's going to be the busiest day of the year for our air traffic controllers on #FlyFriday >> http://t.co/y9ECBh2JG6 h…
It's #FlyFriday let us know if you're flying out of LCY today! http://t.co/KseBqwwTRJ
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