London City Airport wins ACI Europe ‘Best Airport’ award
Award in Recognition of Strong Traffic Growth and Service Quality
London City Airport – the only London airport actually in London – has won the ACI Europe ‘Best Airport – 1-5million passengers’ Award at the 8th Annual ACI EUROPE Awards, announced during the gala dinner of the 22nd ACI EUROPE Annual Congress in Madrid. ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of competition.
This years’ judging panel was drawn from a well-respected group of independent experts including ACI Asia Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). The judges awarded the 1-5 million passenger prize to LCY for its austerity-defying strong traffic growth, but also in recognition of its service quality delivery and in particular for its ultra-efficient ‘door-to-gate’ passenger processing times.
Declan Collier, CEO of London City Airport, collected the award from Oliver Jankovec, Director General ACI Europe and said he was delighted that the airport’s hard work, determination and commitment has been recognised.
“We have put a lot of hard work and considerable investment into delivering what we call the 20/10 proposition – a 20 minute check-in from door to gate, and a 10 minute arrival, from tarmac to train – and it’s great to have that appreciated by our peers in the industry.
“We pride ourselves on the service we deliver to our customers – and to their customers, the passengers – and we continue to strive to improve, currently by focusing on the passenger journey and ensuring we deliver exactly what the passenger wants and needs at every step of the way.”
London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.
Get in touch.
For more on media relations.
For enquiries regarding specific flights, routes or aircraft please contact the airline directly.
Corporate Communications Director
Tel: +44 (0)20 7646 0132
External Communications Manager
Tel: +44 (0)20 7646 0132
Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163
Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.
Have a great weekend in Switzerland, James.
Hi Erik, if you would like to contact us, you can do so by emailing online@lcy
.co.uk - thanks.
Apologies about the trolleys. Glad you are pleased with the power outlets though. Have a great trip and a wonderful weekend.
#Venice: Unmissable experiences include gondola trips, the Grand Canal, and San Marco. Read more http://t.co/I33bDnyIQ9
It may no longer be the capital of the world, but #Rome remains an epic city. Discover more: http://t.co/2JHe7A5uwJ
We are glad you feel the same way that we do about our airport.
If the prospect of lying on a beach all week gives you itchy feet, then spend your summer in #Edinburgh. Read more: http://t.co/zX8OYYO6kO
Escalate this further and pass your comments onto the terminal management team. Thanks.
Hi Marcin, we are sorry you had a bad experience. Could you email us at online@lcy
.co.uk with more details so we can...
We are looking at new winter leisure routes and we are interested in your suggestions. Please take our short survey: http://t.co/4v8g8fu1nM
Hey Vicky. Nice photos. Thanks for sharing those with us.
WHSmith Bookstore: “What do highly successful communicators know that the rest of us don't?” Want to find out more?: http://t.co/ZqHzx9dxG5