News. Media Centre.

Latest news from London City Airport

Time is money for Airport passengers

07/12/2012
It’s a well-known saying that time is money, and now we know how much for business travellers. Research by London City Airport [LCY] has found that the average person travelling through the airport values one hour of their time at £189.25.  That’s roughly the price of a return flight to Paris, dinner for two with drinks at The Ritz, a round of golf at Gleneagles, or a Vivienne Westwood watch.
 
Almost 30 per cent of respondents flying out of LCY, the only airport in the city of London, valued their time at more than £200 per hour, and 18 per cent at more than £300.  An impressive eight per cent of those flying into LCY valued their time at more than £500 per hour.
 
The research looked at all elements of a passenger’s experience in the airport and the overwhelming finding in all categories was the importance of speed, efficiency and convenience.  
 
Matthew Hall, Chief Commercial Officer at London City Airport said:  “With people’s time being so valuable, it’s little wonder that they want to be able to get through check-in and to their departure gate, or off the runway and through arrivals as quickly as possible.  We offer a 20 minute check-in and 10 minute arrival, which is one of the reasons LCY is so popular with business travellers.  A person who flies four times a month could save around eight hours  by flying through LCY, which equates to more than £1,500.
 
“However, it’s not all about saving money.  The things you can do with that extra time are priceless.  For frequent travellers the less time spent in the airport, the more time they can spend at home with their loved ones.  Many of those surveyed talked of spending more time with their families and being able to put their children to bed.”
 
Almost two thirds [60%] of respondents flying out of London City Airport said that their flight had been booked by an assistant, secretary or other colleague, with only 33 per cent booking their own flight.  This perhaps helps to explain why online check-in was not considered more important in the survey as this part of the process is completed for them .
 
The ability to use a smartphone or tablet as a boarding pass was not considered to be very important to respondents.  However, it is likely that this will come to be expected as a standard service offering.
 
Hall continued:  “Services such as online check-in and electronic boarding passes may not seem to be a priority, but they help to save time and make a passenger’s journey as smooth and easy as possible.  They would undoubtedly be missed if they were not available.  In addition, at LCY we have introduced self-bag-tagging and self-drop options to put passengers in control of their transition through the airport and speed things up even more.”

Search news stories

Get in touch.

For more on media relations.

For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

Picture of Jeremy

Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

Email Jeremy directly >
Picture of Charlotte

Charlotte Beeching
Head of Communications

Tel: +44 (0)20 7646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@princesslubird this is certainly something we're looking into, we'll keep you posted!
@HillandEllis have a great trip!
Take a look at the latest Amsterdam pictures from our #NoFilter bloggers http://t.co/KL1ByVa9k6 http://t.co/jneObXR65r
On 31st May 1987 the first aircraft landed at LCY! #fbf http://t.co/b6dZsTPEpm
@TToplis1 That's a fine choice!
Local currency, perfume & painkillers are the top items Brits won't travel without. What would be top of your list? http://t.co/boN1SH5w7N
One of our airfield operations vehicles back in 2007 #tbt http://t.co/YTJ6pw505v
@Menoptra Where were you travelling from?
@AnyaniB Great, where did you come in from?
When you're next flying from LCY time how long it takes you to get from your front door to departure lounge #LCYTime http://t.co/99qkAx2WQL
@shann1972 Have a great flight! Let us know how you find it.
@UCCBennett Any feedback from passengers is always welcome.
@UCCBennett Glad you had a good experience with us.
@AMDFreeman Sorry to read this, would you mind DM'ing us with the details?
Alongside @EDI_Airport we're looking to find out more about our plane spotters take our survey http://t.co/vXQKOdv19r http://t.co/kfkd73d6FY
@johnneedham1961 we have made changes to improve our toilets, have you been through the departure lounge recently?
New £16million western pier at London City Airport, creating more space & improved facilities http://t.co/I9hR17mKVT http://t.co/lvX6jTygiR
@SusanEdwardsSE7 apologies, our staff are working to clear this as soon as they can, thanks for your patience
@iansouthey you can check flight status on our website, this flight has landed.
Follow Us Facebook Twitter Google + icon Google+ YouTube icon Youtube instagram icon Instagram

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter.

Parking

Car parking pre-book online.

Save up to 60% >

Holiday

Book your holiday.

Click here now >

LCY icon

London City Airport

See all destinations >.

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter:
Submit >