Passengers are advised that check-in is open 2 hours before scheduled departure. Passengers will be unable to check-in before this time.

 
 
News. Media Centre.
Latest news from London City Airport

Time is money for Airport passengers

07/12/2012
It’s a well-known saying that time is money, and now we know how much for business travellers. Research by London City Airport [LCY] has found that the average person travelling through the airport values one hour of their time at £189.25.  That’s roughly the price of a return flight to Paris, dinner for two with drinks at The Ritz, a round of golf at Gleneagles, or a Vivienne Westwood watch.
 
Almost 30 per cent of respondents flying out of LCY, the only airport in the city of London, valued their time at more than £200 per hour, and 18 per cent at more than £300.  An impressive eight per cent of those flying into LCY valued their time at more than £500 per hour.
 
The research looked at all elements of a passenger’s experience in the airport and the overwhelming finding in all categories was the importance of speed, efficiency and convenience.  
 
Matthew Hall, Chief Commercial Officer at London City Airport said:  “With people’s time being so valuable, it’s little wonder that they want to be able to get through check-in and to their departure gate, or off the runway and through arrivals as quickly as possible.  We offer a 20 minute check-in and 10 minute arrival, which is one of the reasons LCY is so popular with business travellers.  A person who flies four times a month could save around eight hours  by flying through LCY, which equates to more than £1,500.
 
“However, it’s not all about saving money.  The things you can do with that extra time are priceless.  For frequent travellers the less time spent in the airport, the more time they can spend at home with their loved ones.  Many of those surveyed talked of spending more time with their families and being able to put their children to bed.”
 
Almost two thirds [60%] of respondents flying out of London City Airport said that their flight had been booked by an assistant, secretary or other colleague, with only 33 per cent booking their own flight.  This perhaps helps to explain why online check-in was not considered more important in the survey as this part of the process is completed for them .
 
The ability to use a smartphone or tablet as a boarding pass was not considered to be very important to respondents.  However, it is likely that this will come to be expected as a standard service offering.
 
Hall continued:  “Services such as online check-in and electronic boarding passes may not seem to be a priority, but they help to save time and make a passenger’s journey as smooth and easy as possible.  They would undoubtedly be missed if they were not available.  In addition, at LCY we have introduced self-bag-tagging and self-drop options to put passengers in control of their transition through the airport and speed things up even more.”

Search news stories

Get in touch.

For more on media relations.

For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

Picture of Jeremy

Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

Email Jeremy directly Grey arrow pointing right
Dotted page break
Picture of Charlotte

Charlotte Beeching
External Communications Manager

Tel: +44 (0)20 7646 0132

 

Email Charlotte directly Grey arrow pointing right

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

More than just #Spain’s capital, #Madrid is the centre of the country and its national pride. Book now: http://t.co/UwJ723IUnq
@TravelsMrCruise thank you for your feedback it will be passed on. Sorry for any delay you experienced this morning.
Visit #Granada this #summer and enjoy the free-tapas culture whilst soaking up the sun. Book flights from £219 here: http://t.co/0ppkw91bqh
@TravelsMrCruise @lufthansa we will pass your tweet on to the terminal team. Are you at the check-in desks?
@cath_urquhart We are glad your trip was enjoyable Catherine. We hope to see you again.
Enjoy sun, sea and cerveza this #summer from just £183 return flights. Book now: http://t.co/BOdLmMG732
@ChrisMcKibbin Thanks Chris. Have a great time!
@RossBROFIT We do our best, Ross. Glad you like the airport and the views. Have a great trip.
@LondonJigsaw It is indeed our lovely airport. Thanks for sharing!
@EllaKMc Thanks Ella. We hope you have a great evening.
@DavidFeng We haven't received your email, David? Could you check that it send OK?
@DavidFeng Hi David, sorry we don't quite understand your question. Could you drop us an email at online@lcy.co.uk with more details please?
@danmknight Morning Dan!
#Deauville’s hippest eatery is newcomer La Cantine. A New York loft-style space with a modern French menu. Read more http://t.co/gIsmBnA2wk
#Win a 5* break to #Granada for two with @British_Airways. To enter and to read more: http://t.co/vNo30iUKIj #LCYComp
@Dawkins1978 Why thank you very much, Charlotte. We hope to see you again very soon!
@Simma747 Brilliant photo sir!
We are interested in hearing suggestions for new winter ski and city break destinations. Please take our short survey http://t.co/4v8g8fL4pM
#Granada: Whispering cypress trees, dreamy pavilions, reflecting pools and tinkling fountains. Read more: http://t.co/TIoiMNqqe5
@colinsmithse5 We are glad you had a marvellous experience this time round, Colin.
LCY Leisure guide

LCY Leisure Guide.

Plan & book your trip grey arrow

Calendar icon

Book your holiday.

Click here now. grey arrow

Aircraft icon

Discover europe

Find out more. grey arrow

Follow Us Facebook Twitter Twitter icon Google+ YouTube icon Youtube Flickr icon Flickr

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter.