27 Feb - 11 March: Please be aware temporary traffic lights on Hartmann Road may delay your journey to/from the Airport.

 
 

News. Media Centre.

Latest news from London City Airport

BA Bag drop takes just 24 seconds at London City Airport

02/01/2013
London City Airport [LCY] and British Airways are expanding self-bag-tagging facilities for passengers checking in via self-service kiosks, following a successful trial last year.  
 
Passengers departing from LCY can use kiosks situated in the main concourse area to print their own baggage tags, affix them to their luggage and take it to a dedicated bag drop podium.  The tag is then scanned and the weight of the bag checked – a process which the trial has shown to take an average of 24 seconds.
 
The service has been extended to two bag drop podiums, with a view to opening several more throughout 2013.  The service is designed to save passengers time on their journey through the airport, which at LCY is one of the most efficient in the country.   
 
Matthew Hall, Chief Commercial Operator at London City Airport said:  “Saving time is a priority to our passengers, particularly those travelling on business.  We have therefore been developing a number of initiatives aimed at reducing the time it takes to move through the airport and are known for the convenience that we offer through both departures and arrivals.  Less time spent at the airport means more free time to finish things up at the office or get home earlier to your family.”
 
Luke Hayhoe, General Manager Commercial and Customer of British Airways CityFlyer said:  “The positive response from our customers using the new facility at London City Airport is fantastic as the speed and simplicity of the process is very popular. The queue times at London City are always very low even at peak times as we understand it is very important for our customers to be able to check in as late as 20 minutes before departure. This latest development once again supports the speed, simplicity and flexibility of travelling though London City Airport.’’

Editors note

London City Airport (LCY) is the only London airport situated in London itself, just three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End and linked to all via the Docklands Light Railway. Infrastructure improvements in 2011 catered for 3 million passengers and 70,000 movements, while in 2012 LCY celebrated its millionth flight, 35 millionth passenger and 25 years of operation. LCY offers a unique 20/10 proposition – a 20 minute check in, from door to gate, and a 10 minute arrival, from tarmac to train. 10 airlines fly out of LCY, serving 42 destinations, including Dublin,Madrid and Geneva . Seven new destinations were added in 2012, and the airport has permission to increase its operation to 120,000 movements per annum. 

Further information

Please contact our External Communications Manager, Charlotte Beeching by emailing charlotte.beeching@londoncityairport.com

Search news stories

Get in touch.

For more on media relations.

For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

Picture of Jeremy

Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

Email Jeremy directly >
Picture of Charlotte

Charlotte Beeching
External Communications Manager

Tel: +44 (0)20 7646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@shelly64lofc We'll pass your feedback on and see if there's anything more we can do
@shelly64lofc Apologies for the delay they have been put in as work is carried out on water mains.
Please be aware there are temporary traffic lights on Hartmann Road until 11th March, please allow extra time for travel.
@mjporter79 Send us an email and we can look into this further for you online@lcy.co.uk
@mjporter79 Sorry to read this, is there anything we can help with?
All the best flights happen in East London #FlyLCY http://t.co/BBWs6Rvtw1
It's #NationalBookWeek tell us what you're reading on your travels this week?! http://t.co/g8h4HmW4js
RT @londonchamber: #LondonTomorrow panel launches tonight- to discuss devolution w @carolineartis @PippaCrerar @LondonCityAir @EY_UKI http:…
#ParisFashionWeek starts tomorrow, who's flying from London City Airport? For last minute flights visit http://t.co/b3ror9IgOO
CFO Patrick Burrows will be joining @londonchamber #LondonTomorrow panel alongside @EY_UKI discussing the future of business in the capital
Are you flying from LCY this week? We want to see your take off and landing pics #FlyLCY http://t.co/YCzsH2NBTE
RT @aabboud: what a stunning rise at London City airport this morning. http://t.co/kLGHyp2De0
@macfraser54 Please email our team with the details and we can look into this for you Online@lcy.co.uk
@CraigLeGrice thanks, we've passed this on to the team for you.
@CraigLeGrice we'll pass this on, can your tell us which screen it's coming from?
@omcmanus your feedback is always taken on board. Have a good trip!
RT @Ops_officer: Busy day again @LondonCityAir, 2 on approach with 1 departure. #FlyLCY #Runway27 #avgeek Where would you go? http://t.co/0
@Vrixom glad you had a good experience with us!
@khbelizaire No plans at the moment but we'll certainly pass this on to the team as something to consider
Follow Us Facebook Twitter Google + icon Google+ YouTube icon Youtube

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter.

Parking

Car parking pre-book online.

Save up to 60% >

Holiday

Book your holiday.

Click here now >

LCY icon

London City Airport

See all destinations >.

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter:
Submit >