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BA Bag drop takes just 24 seconds at London City Airport

02/01/2013
London City Airport [LCY] and British Airways are expanding self-bag-tagging facilities for passengers checking in via self-service kiosks, following a successful trial last year.  
 
Passengers departing from LCY can use kiosks situated in the main concourse area to print their own baggage tags, affix them to their luggage and take it to a dedicated bag drop podium.  The tag is then scanned and the weight of the bag checked – a process which the trial has shown to take an average of 24 seconds.
 
The service has been extended to two bag drop podiums, with a view to opening several more throughout 2013.  The service is designed to save passengers time on their journey through the airport, which at LCY is one of the most efficient in the country.   
 
Matthew Hall, Chief Commercial Operator at London City Airport said:  “Saving time is a priority to our passengers, particularly those travelling on business.  We have therefore been developing a number of initiatives aimed at reducing the time it takes to move through the airport and are known for the convenience that we offer through both departures and arrivals.  Less time spent at the airport means more free time to finish things up at the office or get home earlier to your family.”
 
Luke Hayhoe, General Manager Commercial and Customer of British Airways CityFlyer said:  “The positive response from our customers using the new facility at London City Airport is fantastic as the speed and simplicity of the process is very popular. The queue times at London City are always very low even at peak times as we understand it is very important for our customers to be able to check in as late as 20 minutes before departure. This latest development once again supports the speed, simplicity and flexibility of travelling though London City Airport.’’

Editors note

London City Airport (LCY) is the only London airport situated in London itself, just three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End and linked to all via the Docklands Light Railway. Infrastructure improvements in 2011 catered for 3 million passengers and 70,000 movements, while in 2012 LCY celebrated its millionth flight, 35 millionth passenger and 25 years of operation. LCY offers a unique 20/10 proposition – a 20 minute check in, from door to gate, and a 10 minute arrival, from tarmac to train. 10 airlines fly out of LCY, serving 42 destinations, including Dublin,Madrid and Geneva . Seven new destinations were added in 2012, and the airport has permission to increase its operation to 120,000 movements per annum. 

Further information

Please contact our External Communications Manager, Charlotte Beeching by emailing charlotte.beeching@londoncityairport.com

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For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

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Jeremy Probert
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Tel: +44 (0)20 7646 0132

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Charlotte Beeching
Head of Communications

Tel: +44 (0)20 7646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

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@cookiemonster82 Evening, we have Cafe Nero, Pannopolis & Ily
@icalzinirossi Sorry to read this, are you able to DM with more info so we can pass this on?
Did you know you can get free WiFi at LCY, click here to pre-register http://t.co/ME4e7rcNbA
@StopCityAirport @livslandolt Hi there, this is an old article and the charges mentioned were never enforced.
@livslandolt But drop off & pick up outside airport has no charge
@livslandolt our short term car parking is £6 for 30 minutes so this at be the charge they're referring to.
@CaroKinross Sorry to read this, please get in touch with your airline for more info http://t.co/AvhFR0TDE6 numbers here
@livslandolt hi there, we don't charge for cars picking up or dropping off outside of the airport
Good morning from LCY let us know if you're flying out today! http://t.co/cdYZCsgf1d
@AcademicAnge Thank you for the feedback we'll certainly pass this on. Let us know if you need any further assistance
@Adam_Islam Hi, Boots is located in the. Departure lounge after Security
Did you know Hamburg has more bridges than Amsterdam, Venice & London combined #FunFactFriday http://t.co/dL0jii6bOa
@GlynzarioBonez Sorry to read this, please call our team and they can help you out +44 (0)20 7646 0088
Our passengers were in for an unexpected surprise when arriving at LCY last week, #IfCarlsbergDid airports... https://t.co/kRVhDr73WY
@LouiseLFC81 Don't forget to upload your entry here http://t.co/gVseZWfJXJ
Our passengers were in for an unexpected surprise when arriving at LCY last week, #IfCarlsbergDid airports... https://t.co/tPWUKZy4WN
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