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60 Second Arrival Pledge at London's New Look Jet Centre

02/05/2013

The experience of taking a private jet to and from the heart of London will soon be even better, as the Jet Centre at London City Airport (LCY) is getting a makeover.

An extensive remodelling and refurbishment programme is underway to enhance the customer experience at the facility, which is located just three miles from Canary Wharf and seven miles from the City. The works aim to streamline and speed up the passenger journey through the Jet Centre, while building on the levels of customer service for which the LCY Jet Centre is known.

The key elements of the refurbishment comprise:

As well as making improvements to the Jet Centre passenger experience, security facilities are to be updated and relocated to a new, dedicated area where discreet checks can be carried out before passengers board their jet - ensuring increased levels of privacy and personal service, as well as a more rapid transit through the process. 

Axel Ienna, London City Airport Jet Centre Director, believes the improved Jet Centre layout and facilities will add a new dimension to an already premium product, providing unique connectivity to the UK’s business heart: “The Jet Centre 2013 represents a significant change in the way we do things and the service we offer – still premium quality, still with a personal touch, but now with a new dimension of speed, convenience and dedication exactly suited to the needs of the discerning private jet customer.”

The remodelling works are expected to take around six weeks to complete and are already underway. Work will be completed outside of normal operating hours to avoid disruption.

Further information

Jeremy Probert, Corporate Communications Director, London City Airport

Tel: 0207 646 0016
Mob: 07798 708163
Email: jeremy.probert@londoncityairport.com

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Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

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Charlotte Beeching
External Communications Manager

Tel: +44 (0)20 7646 0132

 

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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

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@Ben_Harris_9895 hi the runway is open until 2230 but flights are scheduled until just after 2100. It's only if there is a delay.
@AlexMillan7 ... Email us with the details at online@lcy.co.uk
@AlexMillan7 hi thank you for you feedback, we will pass your comments on to the management team. If you would like a response please...
@dayo247 hi we are sorry to hear that, if you would like to send more feedback to online@lcy.co.uk we would appreciate it.
@jjdoel Hi if you would like to send your feedback to online@lcy.co.uk we can ask our team to respond to you direct. thanks
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