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60 Second Arrival Pledge at London's New Look Jet Centre

02/05/2013

The experience of taking a private jet to and from the heart of London will soon be even better, as the Jet Centre at London City Airport (LCY) is getting a makeover.

An extensive remodelling and refurbishment programme is underway to enhance the customer experience at the facility, which is located just three miles from Canary Wharf and seven miles from the City. The works aim to streamline and speed up the passenger journey through the Jet Centre, while building on the levels of customer service for which the LCY Jet Centre is known.

The key elements of the refurbishment comprise:

As well as making improvements to the Jet Centre passenger experience, security facilities are to be updated and relocated to a new, dedicated area where discreet checks can be carried out before passengers board their jet - ensuring increased levels of privacy and personal service, as well as a more rapid transit through the process. 

Axel Ienna, London City Airport Jet Centre Director, believes the improved Jet Centre layout and facilities will add a new dimension to an already premium product, providing unique connectivity to the UK’s business heart: “The Jet Centre 2013 represents a significant change in the way we do things and the service we offer – still premium quality, still with a personal touch, but now with a new dimension of speed, convenience and dedication exactly suited to the needs of the discerning private jet customer.”

The remodelling works are expected to take around six weeks to complete and are already underway. Work will be completed outside of normal operating hours to avoid disruption.

Further information

Jeremy Probert, Corporate Communications Director, London City Airport

Tel: 0207 646 0016
Mob: 07798 708163
Email: jeremy.probert@londoncityairport.com

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Jeremy Probert
Corporate Communications Director

Tel: +44 (0)20 7646 0132

Email Jeremy directly >
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Charlotte Beeching
External Communications Manager

Tel: +44 (0)20 7646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@marcmccolgan Looks great!
With #Expo2015 just around the corner our latest blog post looks at the world of Italian gastronomy, take a look here http://t.co/h2zIdbA0SH
@FOHeming Excellent, hopefully you'll get some good take off shots!
@FOHeming Great, where are you flying to?
When are you next flying from LCY? #TakeoffTuesday http://t.co/JohZVWIz9v
Book tickets and plan your trip to #Expo2015 in Milan here http://t.co/one7SOa2P3
If you're flying from LCY today @TravelexUK have a Happy Hour running from 11-1pm, don't miss out!
Please be advised there is currently traffic on Hartmann Road causing delays heading out of the airport.
RT @pinotblush: Love an early morning flight - #london is peaceful & serene! @LondonCityAir http://t.co/4jL3nibK9p
@pinotblush Great pictures! Where are you flying to today?
@robhillonline No plans at the moment but we'll certainly pass this on to our team.
@CaroKinross Hi, our team have emailed you back so please look out for that in your inbox. Thanks.
Responsible for the safe arrival & departure of aircraft, find out what it's like to be a Ramp Agent at LCY #LCYCrew http://t.co/JK0RzXUzZP
@CaroKinross please email us with more detail and we'll get our team to look into this further for you online@lcy.co.uk
@bobdoublejack Great! Congratulations on taking part in the London Marathon!
@CaroKinross Have you tried our team on the following number +44 (0)20 7646 0088
@Lushchicken Sorry to read this, could you please email us with more detail so we can look into this further for you online@lcy.co.uk
If you're flying from LCY today & ran the #LondonMarathon yesterday show your medal @ Panopolis or Ily for a coffee on us!
@21five_public sorry you've not had a good experience, please email our team with more info and they'll come back to you as soon as they can
@tim_rutten hi there, unfortunately no sunglasses have been handed in. The team have made a note and we'll let you know if this changes.
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