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London City Airport Train Connections Top Survey

25/02/2014

London City Airport is the easiest London airport to reach by train, according to a survey by Which?.

The Docklands Light Railway (DLR) scored 81 per cent in a customer survey, based on overall satisfaction and the likelihood of recommending to a friend.

The DLR connects London City Airport directly to Bank station in 22 minutes, Canary Wharf via the Jubilee Line in 12 minutes and Westminster in 23 minutes.

The Heathrow Express lagged behind with a score of 70 per cent, while the London Underground connection to Heathrow scored 67 per cent. The Gatwick Express scored just 60 per cent.

Declan Collier, CEO of London City Airport said: “London City Airport is the only airport actually in London and that is why our public transport connections are so much more convenient. A pleasant journey on the DLR to London Zone 3 brings passengers straight into the terminal building. Around 55 per cent of our passengers choose to travel to and from the airport using the DLR, and once they’re here they can check in, move through security and reach their departure gate in around 20 minutes. On arrival, from disembarking the aircraft to reaching your onward train takes just 10 minutes. LCY is also the most punctual airport in the UK, with the most flights on-time and the shortest average delay. All of these factors make for a quick and efficient journey and reinforce why the airport is the first choice of business travellers.”

Those surveyed highlighted the frequency of the DLR as well as the favourable prices as reasons for scoring the service so highly.

The DLR achieved its highest scores for punctuality and performance in its 26-year history in January 2014. The railway ran 99.67 per cent of its trains on time during the period 5 January to 1 February and operated 99.77 per cent of its scheduled services.

Further information

For more information visit www.which.co.uk.

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LCY Tweets

@tim_rutten Hi, no nothing has been handed in.
@thameswatch @FOHeming apologies, this may have been an issue with survey monkey, can you try again and let us know if you still have issues
@alistair_carter The views are pretty impressive aren't they!
Win 4 flights to #Milan with one day entry to #ExpoMilano2015 enter here http://t.co/RLM2CUikBx http://t.co/e62leKolR2
@CGcouk we'd like to get to know our spotters, could you DM us with more info?
Calling all plane spotters! We've teamed up with @EDI_Airport to create a spotter survey, take the survey here- http://t.co/vXQKOdv19r
RT @livefromzurich: Thanks @FlySWISS for an amazing approach to #LCY airport today. Incredible views of #London http://t.co/za3hqeXmta
@livefromzurich Great pictures! Glad you had a good flight.
It's Friday & the Bank holiday is almost upon us, where are you flying to this weekend? #FlyLCY http://t.co/Lzngr7IWhX
@igorzerajic Great photo's have a good flight!
@tomhalltravel Great pictures!
RT @tomhalltravel: Particularly spectacular @BA flight from Dublin to LCY. http://t.co/ZHqBqmsdd2
@Iainlightsstuff Sorry to read this, are you able to provide more info so we can feedback?
@simonhalsey Sorry to read this, can we ask which restaurant you're in?
@francolgan Sorry to read this, please email us with more info so we can look into this further Online@lcy.co.uk
@RUTrainingToday OK, we'll let the team know.
RT @lookforward2012: @LondonCityAir view taken earlier circling LCY http://t.co/aFHr0va5kl
@lookforward2012 Great photo!
@RUTrainingToday Thanks for letting us know, can you tell us whereabouts in the departure lounge you are?
@SusanSeenan Sorry to read this, we can certainly pass your feedback on to the team.
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