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London City Airport Train Connections Top Survey

25/02/2014

London City Airport is the easiest London airport to reach by train, according to a survey by Which?.

The Docklands Light Railway (DLR) scored 81 per cent in a customer survey, based on overall satisfaction and the likelihood of recommending to a friend.

The DLR connects London City Airport directly to Bank station in 22 minutes, Canary Wharf via the Jubilee Line in 12 minutes and Westminster in 23 minutes.

The Heathrow Express lagged behind with a score of 70 per cent, while the London Underground connection to Heathrow scored 67 per cent. The Gatwick Express scored just 60 per cent.

Declan Collier, CEO of London City Airport said: “London City Airport is the only airport actually in London and that is why our public transport connections are so much more convenient. A pleasant journey on the DLR to London Zone 3 brings passengers straight into the terminal building. Around 55 per cent of our passengers choose to travel to and from the airport using the DLR, and once they’re here they can check in, move through security and reach their departure gate in around 20 minutes. On arrival, from disembarking the aircraft to reaching your onward train takes just 10 minutes. LCY is also the most punctual airport in the UK, with the most flights on-time and the shortest average delay. All of these factors make for a quick and efficient journey and reinforce why the airport is the first choice of business travellers.”

Those surveyed highlighted the frequency of the DLR as well as the favourable prices as reasons for scoring the service so highly.

The DLR achieved its highest scores for punctuality and performance in its 26-year history in January 2014. The railway ran 99.67 per cent of its trains on time during the period 5 January to 1 February and operated 99.77 per cent of its scheduled services.

Further information

For more information visit www.which.co.uk.

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LCY Tweets

Did you know London City Airport is the only airport actually in London #FunFactFriday http://t.co/asCe1UG3bS
@JuanBloggs We have 5 e-gates here at LCY.
RT @andy_williamson: On approach to @londoncityair with a fantastic view of Waterloo Bridge and @somersethouse (spot the ice rink!) http:/…
Take a look at our ultimate festive break guide, featuring #Christmas markets in #Germany & ice skating in #NewYork http://t.co/MG9MFO8iJ3
A view of the London City Airport site in 1950 #ThrowbackThursday http://t.co/h7Nb7iClo7
@inmariu Great feedback! No plans at the moment but we can certainly pass on your feedback.
Last week we recorded our busiest ever week with 27% more passengers than 2013 http://t.co/quRkQH7x2U http://t.co/jGaZvNYuY4
@zetadoc Sorry to read this, we do have a range of concessions airside to ensure we offer a variety in pricing.
When travelling for business what do you like to do in your down time, visit local attractions or seek out top cuisine? #BusinessTravelTips
Here's a Wednesday challenge for you, can you guess the aircraft? #AVGeek http://t.co/3LVvaWPpzn
RT @BOTB_Supercars: Thanks for the tweet @LondonCityAir - it's all very exciting! Anybody who wants to try & win can play here too; http:/…
The latest @BOTB_Supercars winner came from London City Airport! Paul Dempsey won a BMW and £10k in cash! http://t.co/oyfjRBWBqX
Fascinating look at the UK airspace from @NATSPressOffice http://t.co/yfbKgZXwdu #avgeek
@Coldham007 No, any take off pics you snap from the terminal building before boarding.
Share your take off pics if you're flying from LCY this week #TakeOffTuesdays http://t.co/wFbxgw1A3n
@HurleyJames5 Great feedback, enjoy your trip!
Good evening from LCY, let us know if travelling through tonight #FlyLCY http://t.co/v1pPB8mF1c
Great article by LCY CEO Declan Collier in @bizdebate on our contribution to East London http://t.co/hRGnvYDPNP
We're out with our Airfield Operations team, let us know if you have any AV questions #AirfieldWatch #AskOps http://t.co/WTQYk5XzDF
@wibblyjellyhead Sorry to read this, please email Online@lcy.co.uk
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