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London City Airport Train Connections Top Survey

25/02/2014

London City Airport is the easiest London airport to reach by train, according to a survey by Which?.

The Docklands Light Railway (DLR) scored 81 per cent in a customer survey, based on overall satisfaction and the likelihood of recommending to a friend.

The DLR connects London City Airport directly to Bank station in 22 minutes, Canary Wharf via the Jubilee Line in 12 minutes and Westminster in 23 minutes.

The Heathrow Express lagged behind with a score of 70 per cent, while the London Underground connection to Heathrow scored 67 per cent. The Gatwick Express scored just 60 per cent.

Declan Collier, CEO of London City Airport said: “London City Airport is the only airport actually in London and that is why our public transport connections are so much more convenient. A pleasant journey on the DLR to London Zone 3 brings passengers straight into the terminal building. Around 55 per cent of our passengers choose to travel to and from the airport using the DLR, and once they’re here they can check in, move through security and reach their departure gate in around 20 minutes. On arrival, from disembarking the aircraft to reaching your onward train takes just 10 minutes. LCY is also the most punctual airport in the UK, with the most flights on-time and the shortest average delay. All of these factors make for a quick and efficient journey and reinforce why the airport is the first choice of business travellers.”

Those surveyed highlighted the frequency of the DLR as well as the favourable prices as reasons for scoring the service so highly.

The DLR achieved its highest scores for punctuality and performance in its 26-year history in January 2014. The railway ran 99.67 per cent of its trains on time during the period 5 January to 1 February and operated 99.77 per cent of its scheduled services.

Further information

For more information visit www.which.co.uk.

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LCY Tweets

@Penderhogg No fog this morning. Are you flying from LCY today?
RT @jubileeline: No service btn Finchley Road and Waterloo due to a person on the track. Minor delays on the rest of the line.
RT @GrangeHotels: D-1 before London City Premiere PA Club Event at #GrangeStPauls! Looking forward to welcoming Blue Islands, @ShaunRankin
#TakeOffTuesday where are you flying to today? http://t.co/N8RXAvHLfx
@ShivyDevon Potato, bread & solid chocolate are fine. Chocolate spreads would need to be under 100ml. Hope that helps.
@ros_russell Sorry to read this, if you'd like to provide more info please email online@lcy.co.uk
Heading to #NYC for a festive shopping trip? Here's our guide to #Christmas in the big apple! http://t.co/MG9MFO8iJ3 http://t.co/UP4dvaNZKU
Heading to a #Christmas market this festive season? Here's our guide on what's top http://t.co/MG9MFO8iJ3 http://t.co/EPzULImiQo
We're currently installing a newer, faster security lane. Work will be completed on 3rd Dec, for more info visit http://t.co/S1DnA3BVgh
Relax before your flight with a meal in City Bar & Grill. Have you sampled their new Autumn menu yet? http://t.co/ay47eo3jES
RT @Aylin_Guven: Goodmorning life:) @LondonCityAir - Photo by Aylin Guven http://t.co/I9vfWzCdtq
@joemarrinan No, snowglobes will need to go in the hold, you cannot take them in hand luggage.
@Louiemcf Apologies for the delay, please email our team with the detail and they can check lost & found for you online@lcy.co.uk
Did you know London City Airport is the only airport actually in London #FunFactFriday http://t.co/asCe1UG3bS
@JuanBloggs We have 5 e-gates here at LCY.
RT @andy_williamson: On approach to @londoncityair with a fantastic view of Waterloo Bridge and @somersethouse (spot the ice rink!) http:/…
Take a look at our ultimate festive break guide, featuring #Christmas markets in #Germany & ice skating in #NewYork http://t.co/MG9MFO8iJ3
A view of the London City Airport site in 1950 #ThrowbackThursday http://t.co/h7Nb7iClo7
@inmariu Great feedback! No plans at the moment but we can certainly pass on your feedback.
Last week we recorded our busiest ever week with 27% more passengers than 2013 http://t.co/quRkQH7x2U http://t.co/jGaZvNYuY4
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