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60 Second Arrival Pledge at London's New Look Jet Centre


The experience of taking a private jet to and from the heart of London will soon be even better, as the Jet Centre at London City Airport (LCY) is getting a makeover.

An extensive remodelling and refurbishment programme is underway to enhance the customer experience at the facility, which is located just three miles from Canary Wharf and seven miles from the City. The works aim to streamline and speed up the passenger journey through the Jet Centre, while building on the levels of customer service for which the LCY Jet Centre is known.

The key elements of the refurbishment comprise:

As well as making improvements to the Jet Centre passenger experience, security facilities are to be updated and relocated to a new, dedicated area where discreet checks can be carried out before passengers board their jet - ensuring increased levels of privacy and personal service, as well as a more rapid transit through the process. 

Axel Ienna, London City Airport Jet Centre Director, believes the improved Jet Centre layout and facilities will add a new dimension to an already premium product, providing unique connectivity to the UK’s business heart: “The Jet Centre 2013 represents a significant change in the way we do things and the service we offer – still premium quality, still with a personal touch, but now with a new dimension of speed, convenience and dedication exactly suited to the needs of the discerning private jet customer.”

The remodelling works are expected to take around six weeks to complete and are already underway. Work will be completed outside of normal operating hours to avoid disruption.

Further information

Jeremy Probert, Corporate Communications Director, London City Airport

Tel: 0207 646 0016
Mob: 07798 708163

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For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

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Charlotte Beeching
Corporate Communications Director

Tel: +44 (0)20 7646 0132

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Chris Cox
Senior Communications Executive

Tel: +44 (0)20 3203 2497

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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

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RT @LondonDLR: Minor delays between Bank and Lewisham due to faulty trains.
@Simon_seal Hi, give our team a call and they will be able to provide further assistance 020 7646 0088
@cazmurphy25 London Underground & DLR
@ambenoy much appreciated, have a great flight this morning.
@ambenoy Sorry to read this we will pass this on to the team, thanks for passing on.
@FOHeming we have no words for this, @Ops_officer remember your roots!
@GreenAlex_ let us know, we'll hook you up! ;)
@cazmurphy25 You should be OK, for more info on hand luggage and whats not allowed take a look at this
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@CusCusBcn are you in departure lounge?
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At seat service area now serving until 9.30am. FREE coffee for first 3 people to reply to this tweet! GO!
@vegas005 We're working on it, we have improvements works going on at the minute. More seats by 2016.
At seat service area now available at LCY, order without leaving your seat. Available now until 7.30pm this evening!
@photohounded1 Yes we do, please visit the customer service desk, or check in desk for your airline when you arrive for assistance.
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Take our plane etiquette survey & tell us the worst habits of fellow passengers!
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