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60 Second Arrival Pledge at London's New Look Jet Centre

02/05/2013

The experience of taking a private jet to and from the heart of London will soon be even better, as the Jet Centre at London City Airport (LCY) is getting a makeover.

An extensive remodelling and refurbishment programme is underway to enhance the customer experience at the facility, which is located just three miles from Canary Wharf and seven miles from the City. The works aim to streamline and speed up the passenger journey through the Jet Centre, while building on the levels of customer service for which the LCY Jet Centre is known.

The key elements of the refurbishment comprise:

As well as making improvements to the Jet Centre passenger experience, security facilities are to be updated and relocated to a new, dedicated area where discreet checks can be carried out before passengers board their jet - ensuring increased levels of privacy and personal service, as well as a more rapid transit through the process. 

Axel Ienna, London City Airport Jet Centre Director, believes the improved Jet Centre layout and facilities will add a new dimension to an already premium product, providing unique connectivity to the UK’s business heart: “The Jet Centre 2013 represents a significant change in the way we do things and the service we offer – still premium quality, still with a personal touch, but now with a new dimension of speed, convenience and dedication exactly suited to the needs of the discerning private jet customer.”

The remodelling works are expected to take around six weeks to complete and are already underway. Work will be completed outside of normal operating hours to avoid disruption.

Further information

Jeremy Probert, Corporate Communications Director, London City Airport

Tel: 0207 646 0016
Mob: 07798 708163
Email: jeremy.probert@londoncityairport.com

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Charlotte Beeching
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Tel: +44 (0)207 646 0132

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Out of hours urgent media enquiries only: 07801 579 273 / 07747 103 884

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

Escape to the Dordogne vineyards as @British_Airways launch flights to Bergerac today! https://t.co/osEKfHJMXc https://t.co/iOFrinxf9e
@mrsluckman Sorry for the poor experience, we are working on bringing you more space in the coming months
@ASChaigneau We apologise, we are working on bringing you more space in the coming months.
@super_marek Sorry to read this, we're working on bringing you more space. Are you able to DM us with more info?
Good evening from LCY, let us know if you're flying through this bank holiday weekend #FlyLCY https://t.co/FPK0jw9oYu
@marielorimer Afternoon, did you mention to a member of staff? They would be happy to make changes if you're unhappy with your dish.
Another day with every kind of weather here at LCY, but at least today there's a rainbow! ☔️☀️❄️ https://t.co/DQ8uM2O0YD
@Don_R_Kebab Great shot!
@LiamFassam It's a bit grey over LCY at the moment isn't it?!
You can fly to Jersey from LCY with @BlueIslands on one of their 14 flights a week. Book now https://t.co/LCGNikK8Fe https://t.co/xEn4yDZXYi
Did you #guesstheplace it was Rome! @Alitalia fly from LCY once a day, book now https://t.co/xhHUy5brR8 https://t.co/MPNykly4g6
Good morning from LCY, let us know if you're flying off for the bank holiday weekend! #FridayFeeling https://t.co/RJCscGuVgl
@starryblackness Excellent we'll pass this on, did you happen to catch her name? Or could you let us know roughly the time you were there?
@stevemalaga Have a great flight!
@perevod1 Give BA a call on 0844 493 0787
@perevod1 unfortunately no keys handed in, we'll let you know if they turn up.
@Blueminiman We apologise for the poor experience with us and ask you to bear with us whilst we work to improve.
@Blueminiman Sorry to read this, we are working on bringing you more space with 600+ new seats coming soon.
@perevod1 We'll check with the team
RT @Labbetts: I spotted the apocalyptic cloud whilst landing at @LondonCityAir last night #Heathrow #lightning @standardnews https://t.co/v…
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