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60 Second Arrival Pledge at London's New Look Jet Centre

02/05/2013

The experience of taking a private jet to and from the heart of London will soon be even better, as the Jet Centre at London City Airport (LCY) is getting a makeover.

An extensive remodelling and refurbishment programme is underway to enhance the customer experience at the facility, which is located just three miles from Canary Wharf and seven miles from the City. The works aim to streamline and speed up the passenger journey through the Jet Centre, while building on the levels of customer service for which the LCY Jet Centre is known.

The key elements of the refurbishment comprise:

As well as making improvements to the Jet Centre passenger experience, security facilities are to be updated and relocated to a new, dedicated area where discreet checks can be carried out before passengers board their jet - ensuring increased levels of privacy and personal service, as well as a more rapid transit through the process. 

Axel Ienna, London City Airport Jet Centre Director, believes the improved Jet Centre layout and facilities will add a new dimension to an already premium product, providing unique connectivity to the UK’s business heart: “The Jet Centre 2013 represents a significant change in the way we do things and the service we offer – still premium quality, still with a personal touch, but now with a new dimension of speed, convenience and dedication exactly suited to the needs of the discerning private jet customer.”

The remodelling works are expected to take around six weeks to complete and are already underway. Work will be completed outside of normal operating hours to avoid disruption.

Further information

Jeremy Probert, Corporate Communications Director, London City Airport

Tel: 0207 646 0016
Mob: 07798 708163
Email: jeremy.probert@londoncityairport.com

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Charlotte Beeching
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Tel: +44 (0)207 646 0132

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Out of hours urgent media enquiries only: 07801 579 273 / 07747 103 884

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@NatalieMcClure Evening, for further info on your flight you'll need to get in touch with your airline directly https://t.co/AvhFR0TDE6
@TrickyKirky Hi, we've checked with our team and unfortunately no iPad has been found in Security.
Here's a look behind the scenes of our terminal improvement work! Coming next month, 600 seats, cafe, bar & spa! https://t.co/zIK1qR6XsQ
@TrickyKirky We'll check with our team.
Afternoon from LCY, let us know if you're flying away for the bank holiday! https://t.co/VpWnFfXmRE
RT @WooderzJames: Hello @LondonCityAir https://t.co/GbvC038jsE
@SMcDonaldOdgers Sorry to read this, we're experiencing more congestion this morning because of the bank holiday.
@SMcDonaldOdgers Sorry to read this, can you let us know where you are?
@andy_chara have a great flight!
@andy_chara Welcome to LCY! Where are you flying to today?
@JMKingfisher Have a great flight, apologies for the congestion tonight
@JMKingfisher Where are you sitting?
@JMKingfisher For further info please get in touch with airline directly or speak to one of our customer agents https://t.co/Ru3HtMHOxS
@DavidSenogles Apologies, bear with us...
@DavidSenogles Apologise for the congestion this evening, strike action in France is causing some delays
@AnotherEdFoster For further info on your flight please get in touch with your airline directly https://t.co/AvhFR0TDE6
@AnotherEdFoster Apologies for the congestion this evening, French strike action is causing some delays this evening.
@Davie_T we apologise and hope you'll bear with us
@Davie_T We're bringing you 600+ seats with the first stage opening in June.
@keelsburg we apologise for experience and thank you for your patience, we are working on it
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