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60 Second Arrival Pledge at London's New Look Jet Centre

02/05/2013

The experience of taking a private jet to and from the heart of London will soon be even better, as the Jet Centre at London City Airport (LCY) is getting a makeover.

An extensive remodelling and refurbishment programme is underway to enhance the customer experience at the facility, which is located just three miles from Canary Wharf and seven miles from the City. The works aim to streamline and speed up the passenger journey through the Jet Centre, while building on the levels of customer service for which the LCY Jet Centre is known.

The key elements of the refurbishment comprise:

As well as making improvements to the Jet Centre passenger experience, security facilities are to be updated and relocated to a new, dedicated area where discreet checks can be carried out before passengers board their jet - ensuring increased levels of privacy and personal service, as well as a more rapid transit through the process. 

Axel Ienna, London City Airport Jet Centre Director, believes the improved Jet Centre layout and facilities will add a new dimension to an already premium product, providing unique connectivity to the UK’s business heart: “The Jet Centre 2013 represents a significant change in the way we do things and the service we offer – still premium quality, still with a personal touch, but now with a new dimension of speed, convenience and dedication exactly suited to the needs of the discerning private jet customer.”

The remodelling works are expected to take around six weeks to complete and are already underway. Work will be completed outside of normal operating hours to avoid disruption.

Further information

Jeremy Probert, Corporate Communications Director, London City Airport

Tel: 0207 646 0016
Mob: 07798 708163
Email: jeremy.probert@londoncityairport.com

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For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

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Charlotte Beeching
Corporate Communications Director

Tel: +44 (0)20 7646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

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@shesback Hi, for info on your flight please get in touch with your airline directly https://t.co/AvhFR0TDE6
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Take off at LCY is unique our flights depart at 5.5 degrees, other airports are 3 degrees #FunFactFriday https://t.co/5iWXDzx9FU
@VollerMartin the direction the planes take off changes according to wind direction #FunFactFriday
@robopigeon thanks will pass this on, have a great flight!
@robopigeon will do, can you let us know what device you're trying to log in with?
@r1b1ker Thanks for feedback, we'll certainly pass this on to the team.
@CRHB87 sorry to read this, this isn't the kind of experience we want our passengers to have. We'll pass on your feedback.
@r1b1ker Thanks, are you able to provide further feedback so we can pass this on?
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@ajkiddle Have a great flight!
@ajkiddle Welcome, where are you flying to today?
@IanSymes We're working on it, thanks for your patience.
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