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London City Airport wins ACI Europe ‘Best Airport’ award

03/07/2012
Award in Recognition of Strong Traffic Growth and Service Quality
 
London City Airport – the only London airport actually in London – has won the ACI Europe ‘Best Airport – 1-5million passengers’ Award at the 8th Annual ACI EUROPE Awards, announced during the gala dinner of the 22nd ACI EUROPE Annual Congress in Madrid. ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of competition.
 
This years’ judging panel was drawn from a well-respected group of independent experts including ACI Asia Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). The judges awarded the 1-5 million passenger  prize to LCY for its austerity-defying strong traffic growth, but also in recognition of its service quality delivery and in particular for its ultra-efficient ‘door-to-gate’ passenger processing times.
 
Declan Collier, CEO of London City Airport, collected the award from Oliver Jankovec, Director General ACI Europe and said he was delighted that the airport’s hard work, determination and commitment has been recognised.
 
“We have put a lot of hard work and considerable investment into delivering what we call the 20/10 proposition – a 20 minute check-in from door to gate, and a 10 minute arrival, from tarmac to train – and it’s great to have that appreciated by our peers in the industry. 
 
“We pride ourselves on the service we deliver to our customers – and to their customers, the passengers – and we continue to strive to improve, currently by focusing on the passenger journey and ensuring we deliver exactly what the passenger wants and needs at every step of the way.”

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

@Hannah__Lucas Great, lovely day for flying! Have a good flight!
RT @the_wharf: Fancy a trip to the famous French #wine region of Bergerac? @LondonCityAir https://t.co/VbGuGnRlOv https://t.co/cLb9LfgXoE
@Hannah__Lucas Welcome, where are you flying to today?
@aeropuertoGYE Have a wonderful flight!
@amylb Congratulations, have a great flight!
Good morning from a very sunny LCY! Let us know if you're flying today #FlyLCY https://t.co/LmiblxPUFp
@helen1webster Hopefully it didn't have too much affect on your journey this morning (3/3).
@helen1webster as it's leaving for Paris next, and as you've flown in from EDI you need a domestic arrival entrance. (2/3)
@helen1webster Morning, passenger buses are used for a number of different reasons. In this instance, the aircraft if parking here...(1/3)
RT @LCY_TRM: @British_Airways morning view from @LondonCityAir https://t.co/GIILvYkyNG
.@British_Airways launch flights to Bergerac from London City Airport https://t.co/QbSxD5bMUE https://t.co/cM0AEgpPxp
@JanemDavis84 Welcome to LCY!
Win one of 1,000 free nights in Geneva courtesy of @GeneveTourisme click now to enter https://t.co/uG6CZtd6JG https://t.co/lhkhhWJcgK
Good afternoon from LCY, let us know if you're flying today! https://t.co/xbU3S0eS8u
@LiamFassam Sorry to read this, are you able to DM us with more info?
RT @GeneveTourisme: #GetReady! A special gift for special guests is coming soon in Geneva… #VisitGeneva https://t.co/26jn2gOStv
RT @Andrew_SW: So close to the centre of the Capital - @LondonCityAir https://t.co/iwGouEQFxm
Escape to the Dordogne vineyards as @British_Airways launch flights to Bergerac today! https://t.co/osEKfHJMXc https://t.co/iOFrinxf9e
@mrsluckman Sorry for the poor experience, we are working on bringing you more space in the coming months
@ASChaigneau We apologise, we are working on bringing you more space in the coming months.
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