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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

31/05/2012
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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Andrew Scott
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Charlotte Beeching
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LCY Tweets

.@lolascupcakes have arrived! We can't wait to try one, let us know which flavour you choose! https://t.co/JDX9Ctjika
Passengers please note, Canning Town currently closed https://t.co/egqn9u6ZMW
@SuzanneAsu Great photo!
RT @SuzanneAsu: Amazing views landing @LondonCityAir Last time I laid eyes on this bridge I was half way round @LondonMarathon 🇬🇧🏃🏻✈ https:…
@Carlybryer for info on your flight please get in touch with airline directly https://t.co/AvhFR1bevE
Caelan is flying to Disneyland today for the first time from LCY! We surprised him with some LCY & @cityjet goodies! https://t.co/wZeGsGUwSd
Morning, a national strike in France is expected to cause some delays today, please check with your airline for more information.
RT @LondonDLR: Update: Severe delays between Beckton and Tower Gateway due to a faulty train. Good service on other routes.
@speedbird1994 Well done! However no BCN flight!
@Corscadden We apologise for the poor experience and hope you'll bear with us during busy periods.
@Corscadden Apologies we're working to bring you more space with an additional 600 new seats coming soon
.@British_Airways fly to 31 destinations from LCY, how many can you name? https://t.co/Q6irmGPYY4
Ciao, dove stai volando ad oggi? Don't understand this? Learn Italian with Daniela in our #LearntheLingo series https://t.co/0LAdGMHSfy
Moody skies out on the runway here at LCY today #FlyLCY https://t.co/QRorh3j9pT
@shiv5468 Apologies for the delay, so long as you can scan it going through the gates you're fine to do that on a screen.
.@flybe flew in some Irish & Scottish dancers in from @EDI_Airport & @BelfastAirport this morning! https://t.co/XXonwf8wG9
@ItsAlfieGreen Excellent choice!
RT @matt512: Thanks @British_Airways for amazing views this evening, a quick tour of London into @LondonCityAir :) https://t.co/GA8smwR3D7
@LauraIley We're working on bringing you more space. In the meantime there is additional seating towards gate 21 https://t.co/TUkeUZbVJf
@M_ARTLONDON Apologies for congestion, there's some additional seating down towards gate 21. https://t.co/xWvvg1PmyV
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