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London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

31/05/2012
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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Charlotte Beeching
Corporate Communications Director

Tel: +44 (0)20 7646 0132

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Out of hours urgent media enquiries only: 07747 103 884 / 07798 708 163

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@damienbutler85 We'll check in with the team for you.
Happy Valentines from all at LCY. Don't forget furry handcuffs are not permitted in hand luggage... https://t.co/MyL2t2XWQE
Free bowl of strawberries when you buy a bottle of Champagne or Prosecco at City Bar or Rhubarb! Offer ends Sunday. https://t.co/OaXYriw6M8
British Airways E190 taking flight. Who's travelling from London City Airport this #valentinesweekend? https://t.co/Scz36QWZmQ
@shesback Hi, for info on your flight please get in touch with your airline directly https://t.co/AvhFR0TDE6
Prestat will be in @AeliaDutyFreeUK today doing free tasting until 7pm! #win https://t.co/iSPMTXPjmK
Take off at LCY is unique our flights depart at 5.5 degrees, other airports are 3 degrees #FunFactFriday https://t.co/5iWXDzx9FU
@VollerMartin the direction the planes take off changes according to wind direction #FunFactFriday
@robopigeon thanks will pass this on, have a great flight!
@robopigeon will do, can you let us know what device you're trying to log in with?
@r1b1ker Thanks for feedback, we'll certainly pass this on to the team.
@CRHB87 sorry to read this, this isn't the kind of experience we want our passengers to have. We'll pass on your feedback.
@r1b1ker Thanks, are you able to provide further feedback so we can pass this on?
Free bowl of strawberries when you buy a bottle of Champagne or Prosecco at City Bar or Rhubarb! Offer ends Sunday. https://t.co/RrnfqvAzl2
Vote LCY in the 2016 Most Scenic Airports Poll https://t.co/i1kvBC8M9q @privatefly https://t.co/BxHftszzD1
The world wide web was invented in Geneva! Here's our guide to 24 hours in the majestic city https://t.co/2iKILvvRiG https://t.co/e9SskPLccq
One from the archives a view of the runway in 1987 #tbt https://t.co/bIDJcZlOyO
@ajkiddle Have a great flight!
@ajkiddle Welcome, where are you flying to today?
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