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Self-bag tagging at London City

22/03/2012

British Airways has chosen London City as the second airport world-wide to offer its customers revolutionary self-help technology with a new bag tagging system which will be switched on today  (March 21).

The airline first launched self bag tagging at Gatwick Airport in October when it opened its new check-in hall in the North Terminal.

Now British Airways customers travelling from the Docklands airport to destinations in the UK and Europe can print and attach tags to their own bags at a self-service kiosk and deposit them at a bag drop desk.

The new process, combined with the option to check-in on line and print boarding passes at home or the office, will ease congestion on the airport concourse, particularly at peak times.

It means customers can literally go from kerbside to airside, even with checked-in bags, in 20 minutes.

The technology was designed specifically for British Airways and has proved so successful it was decided to install it at London City.

It gives customers more control of their journey, as well as providing an innovative travelling experience using the most advanced technology and a new approach to customer service. Every aspect of the travel experience has been carefully considered to make the customer experience quick, smooth, simple and stress-free.

Customer service staff will be on hand to greet customers and offer any help to use the self service kiosks and baggage podiums.

John Scarff, British Airways ground service manager, London City Airport, said: “We are delighted that London City has been chosen to have this new technology.  At an airport where the unique selling point is a quick and easy journey through the terminal already, this can only improve the customer experience.

“Many of our customers appreciate the opportunity to do more for themselves, like self service check-in, choosing seats and printing their own boarding cards - now for the first time they will be able to print their own bag tags. We’re giving them the freedom to be in control, but with the knowledge that our customer service staff will be on hand if they need them.”

Richard Gooding OBE, chief executive officer at London City Airport added: “We welcome the launch of this new innovative technology which further strengthens our commitment to transferring passengers to their destination with ease and speed.”

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

@DRZO73 Evening, for further info on your flight you'll need to get in touch with your airline directly.
Passengers please note, congestion heading towards the airport via the A13. https://t.co/PpDViFCA1l
On this day in 1987 the first flight landed at London City Airport #FlyLCY https://t.co/8QQC9C6TFU
RT @BWPWphotography: Sunset backtrack at #LCY #sunset #avgeek @LondonCityAir https://t.co/HIlU5qXXXa
We are delighted to announce the arrival of Dixons Travel now open in the departure lounge! #FlyLCY https://t.co/rFi7kXYUHx
Did you know @Flybe fly to Exeter twice a day from LCY. Book now https://t.co/3jGJTyqwaC https://t.co/8vHNdT0y3w
RT @BWPWphotography: https://t.co/THPt2Uwp1T Avgeek? Check it out! #avgeek #timelapse
@MandyWi63327724 Morning, are able to let us know which strike action you are referring to?
@Purdie_McBride Potentially this morning, check with your airline directly for more info on your flight.
Exclusive behind the scenes look at our terminal improvements, 600 new seats, cafe & spa coming soon to LCY https://t.co/Utb2BG6vHP #FlyLCY
@bimal_tailor So long as no liquid exceeding 100ml- including things like yoghurts.
@kayking155 yes we're open today
@naidu_claire @British_Airways have a great holiday!
@NatalieMcClure Evening, for further info on your flight you'll need to get in touch with your airline directly https://t.co/AvhFR0TDE6
@TrickyKirky Hi, we've checked with our team and unfortunately no iPad has been found in Security.
Here's a look behind the scenes of our terminal improvement work! Coming next month, 600 seats, cafe, bar & spa! https://t.co/zIK1qR6XsQ
@TrickyKirky We'll check with our team.
Afternoon from LCY, let us know if you're flying away for the bank holiday! https://t.co/VpWnFfXmRE
RT @WooderzJames: Hello @LondonCityAir https://t.co/GbvC038jsE
@SMcDonaldOdgers Sorry to read this, we're experiencing more congestion this morning because of the bank holiday.
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