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Corporate > Privacy Policy

 
Privacy Policy

Last updated January 2016

This privacy policy set out the ways London City Airport handles your personal information collected via our websites, it’s subsidiaries and through your participation and contribution in London City Airport related activities. Our website is intended for UK, European and USA residents who are over 18 years of age.

LCY is a company registered in England and Wales under company registration number 01963361 and having its registered office at London City Airport, City Aviation House, Royal Docks, London, E16 2PB. If you have any questions about this privacy notice or do not agree with it, please contact us at online@lcy.co.uk before using this website.

What information do we collect?

This privacy notice applies to information we collect about:

In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (‘personal information”) including first and last name, telephone, email address, telephone number and fax number. If you make a booking or reservation through one of our sites your credit card information (such as credit card number, cardholder name and expiration date) is not collected and stored. We also may request information about your flight booking, hotel, vehicle details and/or car rental information. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; purchase products or services, participate in a survey, competition or promotion; ask us a question, or initiate other transactions on our site. If you give us your personal details we will inform you of the uses we make of that information at the time we collect it from you.

Information from Other Sources. We also may occasionally obtain both personal and non-personal information about you from subsidiaries, affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated address information, latest purchase history and demographic information.

Call Monitoring. Calls to and from our customer service help desk, terminal team or marketing department may be recorded or monitored for the purpose of quality control. Call recordings will be maintained as long as reasonably necessary and will then be deleted. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

 

How do we use your information?

When you purchase, register or subscribe to certain products or services from London City Airport we may send confirmation and update emails (which may include details of bookings, airport services, product registration or subscription made through our Websites), which may also include marketing material, which we think, may be of interest to you. We do our best to provide you with tailored information so that it will be useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication.

We will, only use your information in order to communicate with you and to provide you with a personalised service or for closely related purposes. We may contact you by post, email, or telephone (including mobile SMS) where you have given us permission to do so.

We may disclose your personal information to others where we are required or permitted to do so by law, or if you send us any material that is unlawful, offensive, abusive, threatening, defamatory, obscene, discriminatory or infringes the rights of anyone else, in order to prevent you from continuing to do so. If you are under 16 you must obtain consent from a parent or guardian before providing us with any personal information.

If at any time you do not want your information used for direct marketing purposes please contact us at online@lcy.co.uk and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at online@lcy.co.uk

We will keep your personal information relating to services or products purchased in line with our retention policy. All personal information is held in a secure environment. All personal data that London City Airport collects is used in accordance with the Data Protection Act 1998.

London City Airport may use third party processors to handle personal data collected; these processors may be located in the UK or abroad. When using processors, we ensure that appropriate contractual safeguards, as dictated by the Data Protection Act 1998, are put in place.

 

How can you access your information?

You can access and update your preferences and parking membership at any time by visiting the link at the bottom of our email correspondence. 

If you do not have access or wish to contact us in relation to any personal information that is not displayed you may request details of the personal information we hold about you by making a ‘subject access request’ under data protection laws.

If we do hold information about you we will:

 

To make a request to London City Airport for a copy of the information held about you please write to us at London City Airport, City Aviation House, London, E16 2PB.  At present we only accepted written request and do not charge for this service but requests will take a maximum of two weeks to be processed.

If you think any information we have about you is incorrect or incomplete, please write to us or email us as soon as possible. We will correct or update any information as soon as we can.

 

Complaints and queries 

London City Airport tries to meet the highest standards when collecting and using personal information. We take any complaints we receive about this seriously and encourage people to bring it to our attention if they think our collection or use of personal information is unfair, misleading or inappropriate.

 

How do we keep your information secure? 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, electronic password protection, protected data collection forms.

If at any point you suspect or become aware of a security incident (i.e. your password is stolen or you receive suspicious communication from someone holding themselves out to be a LCY employee or from a dupe website claiming to be affiliated with LCY), please forward the communication to us or report the incident by email to online@lcy.co.uk or in writing to LCY at Marketing & Ecommerce, City Aviation House, London City Airport, London, E16 2PB as soon as possible.

 

Cookies

What are cookies? 

London City Airport collects information about your use of the Website from cookies. 

Cookies are small files which are stored on a user's computer. London City Airport us cookies to hold a modest amount of data which can be accessed either by the web server or London City Airport’s computers. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or subsidiary site) to the next. The cookies our third parties and we place on your computer do not collect personally identifiable information like your name, address or payment details. To find out more about cookies, visit www.aboutcookies.org

 

Why does London City Airport use cookies?

We use cookies on our website, which amongst other things, help us to improve your experience of our website and to ensure that it performs as you expect it to. Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites that you visit. They can improve your experience of using a website, for example, by remembering your preference settings and tracking your use of a website so that it can be improved to meet your needs.

 

What cookies does London City Airport use?

The table below explains what cookies we use on our website, why we use them and whether they are “strictly necessary” or another type of cookie e.g. "functionality" or "performance" cookies. We also state in the table whether a cookie is a "persistent" or "session" cookie. The difference is that:

Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.
Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
  

The different types of cookies we use

London City Airport use the following categories of cookies on our websites:

 

Strictly necessary

Strictly necessary cookies are essential to enable you to receive a service on a website. For example, cookies to operate online shopping baskets, do your internet banking or to comply with the law (e.g. such as to keep your information safe). We would not be able to operate our website without using the "strictly necessary" cookies listed below.

Cookie Name Purpose Persistent/ Session More Information
ASPSESSIONID ASP.NET_Sessionid APCOA Car parking booking engine

A session cookie is required to follow your progress through the website. Without this cookie, every page you visited would treat you as a completely new visitor. This cookie does not identify you personally and is not linked to any other information we store about you.

Session

It stores a random unique number or string of letters and numbers.

The cookie is deleted when you close your web browser

 ibeitinerary VIBE Itinerary (travel product booking engine)  Cookie required to take products selected through the booking process (from one page to another)   Session

The referrer information is also saved against this cookie. Activity saved against each itinerary the customer creates. 

- wt  Cookie acceptance The cookie is set when you accept the cookie use notice on the website but the notice is not displayed on each page  Persistent  

 

Performance

Performance cookies collect information about how visitors use a website, for instance, which pages visitors go too most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. Any information collected by these cookies is anonymous. We only use such information to improve our website. 

Cookie Name Purpose Persistent/ Session More Information

__utma,
__utmb,
__utmc,
__utmv,
__utmz

Google Analytics To track user behaviour to improve website services and functionality and improve user experience.

Persistent
_utma  
_utmz
_utmv

Session
_utmc
_utmb

Google Analytics is a web analytics service provided by Google to help us, to see how our website is used.

Data is anonymous. A random unique number or string of letters and numbers to identify your browser.
ibelongsessionid VIBE Session ID Functionality/ performance/ reporting/ development insight.

Session

Activity saved against each you create. 

 

Functionality

Functionality cookies allow the website to remember choices you make (such as your log in details) and customised preference settings (e.g. text size). They also enable enhanced, more personal features, e.g. a website may be able to provide you with local weather reports or traffic news by using a cookie to remember which region you are in. 

These cookies are also used to provide services you have asked for such as watching a video. Information collected by "functionality" cookies may or may not be anonymised, but they cannot track your browsing activity on other websites. The "functionality" cookies on our website only collect anonymous information.

 

Cookies Name Purpose Persistent/ Session More Information
ibelongsessionid VIBE Session ID Functionality/ performance/ reporting/ development insight Persistent Activity saved against each itinerary the customer creates. 

 

Targeting

These cookies collect information about your browsing habits to make advertising relevant to you and your interests. These cookies collect the most information about users.

Cookie Name Purpose Perisistent/Session More Information
Quantcast   Advertising Persistent www.quantcast.com
MEC   Advertsing Persistent Data is anonymous and specific to London City Airport offsite advertsing.

To find out more about cookies used for targeting and advertising follow www.youronlinechoices.com andwww.networkadvertising.org or contact us at online@lcy.co.uk for further information about the trusted third parties we use.

 

Site Analytics

Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

 

Affiliate Window – Allows us to track affiliate advertisers and purchases. You can find out more about Affiliate Window on their site at http://www.affiliatewindow.com

 

Google Adwords – This cookie can save people's settings on certain websites and can sometimes be used to track how visitors get to and interact with websites. This can be used for remarketing purposes or to track progress to completion of a booking. You can view Google’s privacy statement at http://www.google.com/intl/en_GB/policies/technologies/ads/

 

VeInteractive – this is used to improve user experience and collect information when you don’t complete your shopping cart. This allows us to ensure that you have all of the information that you need. For more details please visit http://www.veinteractive.com

 

How can you manage cookies?

There are various levels of cookie enablement and disablement in the browser you are using. Click below to find instructions on how to manage your browser cookie settings and set your cookie preferences when you arrive at our website, or change them at any time. Please also note, blocking cookies may prevent some website pages from displaying correctly.

 

Managing Cookies 

Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Although, please do remember that if you do not consent to our functionality cookies, parts of our website will not work.

 

Links to third party websites 

This Privacy policy applies to all London City Airport websites and does not apply to any third party website you may access from the websites.

 

Privacy Policy updates and notices

London City Airport may regularly amend this privacy & cookie policy in order to change in the regulatory environment, business needs or to satisfy our customer’s needs, marketing partners and service providers. We will place any updates on this page. At the start of this policy we will tell you when it was last updated. Please check this page from time to time to stay up to date with any policy amendments or changes. 

 

How to contact us

Data Protection Manager (Marketing)

City Aviation House,

London City Airport,

London, E16 2PB

 

 

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