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That's a latte of coffee! London City Airport sells an amazing 25,000+ cups of coffee in October

London City Airport (LCY) has been looking into the drinking habits of its passengers, and found that more than 25,000 cups of coffee were sold last month whilst the nation’s favourite, tea, was well beaten.


It seems passengers are going for a caffeine boost to perk themselves up and keep out the autumn chill as more than 800 coffees a day were sold with cappuccinos the best seller.

October was a significant month for the airport as it enjoyed its busiest ever week – 94,686 passengers from the week commencing Monday 19th – and welcomed 408,544 passengers overall. 25,773 coffees were sold meaning that 1 in 15 grabbed a caffeine fix before their flight or whilst waiting for arriving friends and family.

4616 cappuccinos, 3789 lattes, and 2364 Americanos were sold whilst the humble cup of tea, thought for a long time to be Britain’s favourite drink, was booted out of first place and accounted for just a fifth of the airport’s total hot drink sales combined with hot chocolates.

Research by the Financial Times earlier this year found that the UK is a nation of coffee addicts with 1.7 billion cups sold per year. One in five people will visit a coffee shop every day, up from one in nine just five years ago.

LCY passengers have a range of options open to them with eight different spots for a hot drink across the airport including City Bar, ranked among the Daily Telegraph’s top ten airport bars in the world.

High street brands such as Costa and Caffe Nero, and high-end outlets including Espressamente Illy and Rhubarb, are all available to thirsty passengers in need of what has become their daily caffeine fix.

A London City Airport spokesperson explained: “For a nation of tea drinkers though it’s quite surprising to see just how many coffees we sell, and we’ve been looking into the reasons behind the high numbers. 1 in 15 might not sound much but it all works out as nearly 831 litres a day, which is around eight people’s water consumption in an entire year!

“If you factor in our busiest times of day which is usually between 7 and 10am and then 5 and 7pm, it looks as if we have passengers that need a cup of coffee to help them perk up before heading off in the morning or keep them awake when flying back in the evening.”



Chris Cox

London City Airport: How to explore London in 24 hours

Got a day to spare in London? It’s surprising how much you can pack into 24 hours, and if you’re flying into LCY you’ll already be right in the heart of the city and able to hit the ground running. 

London is one of the best cities in the world for a stopover. Public transport is extensive, frequent and easy to use, and there are world class attractions in every corner of the capital. Though it clearly won’t be possible to experience everything London has to offer in 24 hours, a well-spent day is more than enough to get a flavour of the city – and leave you wanting to return. Here’s our guide to making your downtime count…

Get a bird’s eye view

Need to get your bearings? Jump on a direct DLR train from London City Airport to Bank and take a five minute walk along King William Street towards Monument. This giant Doric column designed by Sir Christopher Wren is a permanent memorial to the 1666 Great Fire of London, and one of the city’s best known landmarks. For just £4 you can ascend the 311 steps to the observation deck for a panoramic view of the capital, making it one of the best value attractions in the city. 

Take care of business

If you need to catch up on business but don’t want to miss out on all the best views, pay a visit to the new Sky Garden – the self-proclaimed highest public garden in London. Only a four minute walk from Monument, this new space atop 20 Fenchurch Street – better known as the ‘Walkie Talkie’ building – offers the same extraordinary views with the benefit of a lift and a lot more room to sit down! It’s a great place for informal meetings too. Access is free but you need to book a slot online before you visit. Spaces are available up to one hour in advance. 

Experience life on the river

You won’t understand London without seeing its lifeblood, the River Thames. After you’ve witnessed the city from up high, cross over the river at London Bridge and head west along Bankside towards the South Bank. It’s a lovely urban walk, and you’ll pass some of the city’s most recognisable buildings, like Shakespeare’s Globe Theatre, Tate Modern art gallery and the art deco Oxo Tower. You’ll soon reach the arts and entertainment venues of the Southbank Centre – keep on walking to reach the gigantic ferris wheel known as the London Eye, or stroll over the Golden Jubilee Bridge towards Embankment for the Theatre District.

See a show

A five minute walk from Embankment will take you into the heart of London’s Theatreland. In a small area roughly bordered by Haymarket, Shaftesbury Avenue, Leicester Square and Charing Cross Road, you’ll find multiple options for taking in a musical or a play, with many theatres offering matinee performances as well as nighttime shows. If you don’t want to book before you arrive, try visiting the TKTS ticket booth in Leicester Square, which is operated by the Society of London Theatre. It’s not unusual to find excellent seats for same-day performances, often with discounts of up to 30%.

Experience London’s dining scene 

This part of London is also home to some of the capital’s finest dining experiences. Whether you’re looking to impress important clients, or just need a pre-theatre supper, you won’t go wrong with some of the newly-opened options around Covent Garden. Sample high-end tapas at raved-about Barrafinas on Drury Lane; northern Italian fare at Michelin-starred chef Angela Hartnett’s new Cafe Murano on Tavistock Street, or head to old favourite The Ivy on West Street, which has recently re-opened after a top-to-bottom refurbishment.

Stay the night

If your stopover in London involves an overnight stay, then we suggest sleeping in the east of the city for fast, easy access to LCY on the morning of your flight. And it just so happens that this part of London is home to some of the hottest accommodation options in town. Check out the hip, minimalist rooms at the Ace Hotel on Shoreditch High Street; the reinvented Edwardian splendour of Town Hall Hotel & Apartments in Bethnal Green, or the modern classic style of the Four Seasons in Canary Wharf, to name but three.

Maxine Sheppard

8 tips for business travel with your family

Business travel can be trying at the best of times, especially if it means weeks away from your partner and family. So what could be better than having them all come along for the ride?

If you think this sounds like a recipe for stress and anxiety, think again. A recent survey (by the School of Hospitality and Tourism Management at the University of Surrey) found those who travel frequently on business often miss out on key family milestones, feeling a sense of isolation and guilt at leaving their spouse and children behind. Additionally, the limited downtime between trips is often spent recovering from jet lag rather than fully participating in family life. Over time, this can lead to emotional distancing between family members and a perception of ‘loss of role’ – all of which sounds much more anxiety-inducing than taking your family on the road every now and then. So we say it’s time to take the plunge. Here are eight top tips to help keep you sane.

Start slow

Travelling for business is much more straightforward when there is only you to think of, but as the above points demonstrate, the consequences of long-term travel can be severe. If you want to throw a little family time in to the mix, start with a trip that won’t be too taxing – like a one or two-nighter you can tag onto a weekend – and see how it works out. If all goes well, you can try something longer next time.

Make the most of extended family

In today’s hyper-connected world, many of us are fortunate enough to have family members dotted around the globe. Combining a business trip with a visit to far-flung relatives is an excellent chance for you and your kids to spend time with family members you rarely see. If you’re lucky, they might even offer to babysit or show off their local neighbourhood, freeing up time for you to work unhindered before a big family get together.

Manage expectations

If travelling with your family means you might have to skip a few after-work drinks or social events, so be it. As long as your colleagues and clients are aware of your circumstances in advance, they’ll understand. Try and arrange your schedule so you can attend at least one evening function, especially if your hosts have gone to a lot of effort. But other than that, enjoy the freedom to spend time with your family as you wish.

Educate them!

Depending on your line of work, a business trip with your kids in tow could be an excellent learning opportunity. Can you arrange for them to sit in the audience while you present your keynote speech; accompany you on a construction site visit with high-vis jackets and hard hats, or let them see the inner workings of a factory? If it’s possible, make it happen! They’ll be talking about it for weeks.

Plan wisely

It goes without saying that not all business travel is conducive to having family along. If you know there will be late nights, delicate negotiations and a few frayed tempers, save the family adventure for a future trip. Conferences, progress visits or one-off presentations are likely to offer more chances for downtime than anything complex or fraught. Wait for the right opportunity to present itself.

Consider accommodation

Travelling for a week or more? Perhaps your partner and children would appreciate a home from home, rather than a hotel room – especially if you’re stuck in a region without too many nearby attractions. It’s easy enough to find an apartment or house rental online, and these are more likely to be set up with the mod cons today’s kids are used to, not to mention the space to run around and let off steam.

Keep them in the loop

Make sure everyone in the family knows what to expect from the start: how long you’ll be travelling for, what will happen when you arrive, how the days will be structured, and most importantly, when you’ll be available to spend time with them. If you know you’ll be popping in and out to take calls, send emails or may even have to leave at short notice, let everyone know that’s a possibility in advance.

Surprises are good

Despite your good intentions, there are bound to be a few hiccups. Meetings will over-run, flights will be delayed, promised attractions will be unexpectedly closed. But any disappointments along the way can be salvaged with a surprise finale. This could be anything from a blowout trip to a theme park to a budget family picnic on the beach – the important thing is that no-one knows anything about it and you’re finally all together without interruptions.

By Maxine Sheppard


Top travel gadgets for savvy businessmen

The knack to seamless business travel is knowing, just like every good Boy (girl!) Scout, that preparation is everything. Any seasoned road warriors will want to add these must-have devices to their armoury.

1. The Ostrich Pillow

Life is too short for those inflatable neck dinghies that really don’t cut it when you have a big meeting on the horizon. When you want to really shut out the world on a lengthy airport layover or an overcrowded train carriage, consider this soft, stretchy little beast your passport to splendid, downy lined isolation. Worth it just to see your seatmate's incredulous 'where the hell did he get that?' expression.

2. Pocket Humidifier

The vagaries of in-room Wi-Fi may have pipped it to the post in recent years, but older journeymen will recall the days when a stuffy hotel room was our number one excuse for not filing that report on the move. Enter Travel Smith, with their dinky pocketsize humidifier that needs nothing more than a humble water bottle and a power socket to work its magic.

3. TP Link Wireless Pocket Router

Talking of iffy hotel Wi-Fi, instead of rolling the dice when you arrive, why not take matters into your own TripAdvisor-bothering hands and pack your own solution? You can forge your own private network using this unassuming little square by plugging it into the usually more reliable ethernet port.

4. The Livescribe Echo

Never mind the Apple Watch, no serious roving executive should be seen without their trusty smartpen. The Livescribe Echo records up to 800 hours of audio and integrates seamlessly with all your devices. For maximum 007 brownie points, remember to close each meeting by whispering 'the albatross has nested' into it, just to keep that fresh-faced new supplier on their toes.

5. Zolt

Nope it's not a new X-Men baddie, but this little purple tube of ingenuity is still pretty badass in our book. Zolt is the world's smallest and lightest charger, what's more it's capable of charging up to three devices simultaneously, which happily makes that age-old debate – keep the bedside light on or juice up the iPhone – redundant.

6. Brookstone Pocket Projector

Meeting room not quite up to scratch and techie crew conveniently gone AWOL? Not a problem if you're packing your own pocketsize HDMI projector. Brookstone's lean machine can pump out high def 1080p video at an impressive 60 inch height and comes with built in speakers to boot. In your face Canon!

7. Iron Man Charger

In this crazy mixed up world where smartphones sacrifice staying power for apps, it goes without saying that you'll need a rugged charger to give you the desired Duracell bunny effect. Why not crank up the geek-a-watts and arm yourself with this 12,000 MaH capacity bad boy? The fact that it replicates the look of Tony Stark's Iron Man suitcase is just a nice fillip.

8. Wi-Fi & USB Cufflinks

Just how hyper-connected are you anyway? A deft flick of your wrists soon sorts the men from the boys, if you've donned your Ravi Ratan cufflinks, that is. These stylish chrome cuffs contain a 2GB USB stick and a Wi-Fi hotspot, so you can show your clients that you literally have your finger on the pulse.

By Jools Stone.


Business Travellers Guide to ‘Remote Parenting’

A recent survey revealed that 41% of children whose parents travel regularly for work ‘feel sad’, with 22% missing them as soon as they leave. For most business travellers, trips without their little ones in tow are a tough, unavoidable fact of family life, but there are ways to mitigate the guilt and lessen the heartache.

Before you go

Make sure you set aside some time to enjoy a fun family activity together before you leave, like going to the zoo or the cinema, and make plans to pencil in something similar for your return.

Consider leaving little personal notes and sweets or gifts dotted about the house that your kids can find while you’re gone. Perhaps leave one message per day, making it like a family treasure hunt or advent calendar.

Sharing the trip

Prepare your children for the trip by telling them where you’re going and why. Engage them by showing them pictures of the place, showing them where it is on the map and telling them a bit about the local culture. This helps them build a picture in their mind of where you’ll be, making your absence feel less scary, while also being a fun, personal way to educate them about the world.

While you’re away

Stay Connected

If your family’s fond of its Apple devices then you’ll want to make the most of the free video chat facility that’s FaceTime, which is incredibly simple to use. If not, there’s always Skype, but bear in mind that you’ll need Wi-Fi or mobile data enabled.

If you’ve got teenagers, there’s a fair chance there’ll be on @Snapchat already, which can be a handy way to send and receive quick-fire, private picture messages.

For total peace of mind while you’re on the move, there are also simple apps like @ImFineApp and I’m OK which rewards children with points every time they check in and share their location. They can then redeem these points for pocket money or other privileges.

There’s no reason why you can’t reverse the process and check in yourself to reassure anxious children back home, especially if your work brings you to potential danger zones.

Postcards & Presents

Apps are all fine and dandy of course, but don’t overlook the value of physical mementoes that clearly show you’re taking the time and trouble to think of your nippers. If you get into the habit of sending regular postcards these could quickly add up to form a scrapbook that your offspring would be proud to brag about.

Bringing back authentic gifts that you couldn’t find easily at home from markets and local shops is another sure winner, giving kids something to anticipate.

Setting boundaries & routines

No good parent wants to neglect their children obviously, but there will be times when you’ll need to focus and block out distractions. It’s also important to give younger children realistic expectations about levels of contact. Try to establish a routine that you know you can stick to, and limit conversations to once or twice a day, perhaps saying goodnight with a special bedtime story call.

When you get home

Show you’re keeping a keen interest in your wee ones by helping them set up a keepsake project box before you go. They can use this to store things they’ve been working on at school, which you can look forward to exploring together on your return.

Of course the beauty of flying into London City Airport is that if you live in London you can usually get back to your nearest and dearest a good deal faster than from other airports!

By Kirsty Knaggs


The solo woman traveller’s guide to being a savvy ‘road warrior’

Travelling solo can allow time for reflection - between emails and work calls - but bonus me-time is a prize only enjoyed when a destination is reached as quickly and seamlessly as possible. From online networking to walking business meetings, here’s how three women navigate the road.

Hotels and accommodation

Free network for women business travellers, Maiden Voyage, has a list on the website of female-friendly vetted hotels worldwide. These are checked to make sure, aside from other things, that bedroom doors all have two locks and staff know not to call out female guests’ room numbers loudly.

Founder Carolyn Pearson says, “We educate the hotel industry on female traveller safety, educate the corporates, and run safety training sessions for women.”

Emma Mulqueeny, founder of Rewired State and Young Rewired State - which hosts the world’s largest annual hack event - uses AirBnB when travelling for business. “I’ve developed good relationships with AirBnB hosts in destinations I travel to regularly. I like that messages are sent through the site, but appear on your phone like texts, so there’s no direct access between the host and person booking. It’s also easy to pull out at any point if you don’t feel totally comfortable. The hosts can also give you loads of advice on what to do in the locality.”

Urvashi Roe, once Head of Marketing at a large retail bank, has had a more mainstream experience. “Most companies I’ve worked for use chain hotels like Intercontinental they know will be 100% reliable. They usually have a driver either end, too. When I visited Johannesburg, Avis even supplied a photo of the driver who’d be picking me up.”

Each of the women has reached out to their personal networks in the past to ask whether anyone has a room spare - which can be a great way to get the homestay experience through someone trusted.

Connections in the City

“Digital has broken down so many barriers,” Emma says. “Now when I’m going overseas for a speaking event, I’ll send a tweet out to ask if there’s anyone I should meet while I’m there. I once ended up having a walking business meeting with a New York councillor at the annual Pride March as a result of a tweet.”

Maiden Voyage has ‘ambassadors’ in many cities across the globe. “Members can contact our ambassadors to ask questions like, ‘where can I eat?’ or, ‘should I use a yellow cab or an Uber,’” Carolyn says, “even things like, ‘what business etiquette is correct in this country? Should I shake hands?’”

Frequent flyer lounges

“I try and get everything for my trip organised at home, but in cases where I need to print, Business Lounges can be a saviour. I like BA’s lounges. WiFi is imperative, so thankfully most airports and airlines have it now,” says Emma.

Urvashi has a different view, “Sometimes the lounges are as busy as anywhere else. The main focus for me is WiFi and a plug socket for my laptop, so one of the great things about London City Airport is that there are plugs everywhere. I go to places like YoSushi because the WiFi is free and there tend not to be so many families there as in the cafes.”

Apps and tools

All three women use airline apps. For calling home, they use Facetime on the iPhone. Skype and Google Hangouts are also great options for video calls from desktops. “I love the app travel management company Carlson Wagonlit have, CWT to Go, which stores all your trip information,” says Urvashi.

Apps like TripIt are also widely used for itinerary storage and sharing. “I actually really like Spotify Premium when I’m away,” Emma says, “I love music and I’m linked to my kids and other half on Spotify, so I can see what they’re listening to, which means I know what mood they’re in. Sometimes I’ll see what they’re listening to and add songs to a playlist for them. Being connected like that when you’re away is amazing.”

By Sophie Collard.


8 top loyalty perks for business travellers

Every savvy business traveller seeks to secure the best bang for their buck, even if they’re travelling on the company’s dime, but priorities appear to be shifting. A recent survey revealed that business travellers tend to place more value on specific benefits than simple air miles and loyalty points, such as airport lounges, concierge services and upgrades.

Keyless in Seattle

Starwood’s award-winning Starwood Preferred Guests programme continually breaks the mould when it comes to hotel perks, including free nights in standard rooms with no black out period and customised VIP experiences, such as teeing off with your golf idol or meeting your favourite band for a backstage pow-wow. Recently they’ve introduced SPG Keyless too, allowing members to not only check in and get their room number with the app, but even open their hotel room door at 150 participating hotels.

Hyatt High Life

Stay for three nights with Hyatt’s Gold Passport and you can bag a suite upgrade for just an additional 50% of the room rate, which knocks most other hotel perks out of the park. Hyatt’s premier level Diamond gets you four annual upgrades, plus a full breakfast for up to four guests. The daily rate for suite upgrades gets unlocked at just 6,000 points, which you can notch up swiftly enough, as they award 5 points for every dollar spent.

Hilton does the Honours

Hilton has one of the more accessible programmes out there, Hilton H Honours, and the sheer preponderance of hotels in the chain is a boon for business travellers. Their no-nonsense Gold level gets you free breakfast and internet, plus you can handily transfer points accumulated from Amex and Virgin Miles schemes.

Kimpton Karma’s Gonna Get You

A sure sign that hotel points programmes are evolving can be seen with Kimpton’s new Karma Rewards scheme, which allows guest to clock up points by namechecking the brand on social media or even attending one of their Wine Hour events. Members can redeem points on a sliding scale of benefits, such as in-room massages, welcome gifts and bar vouchers.

Join the Club

Virgin Atlantic’s top tier Flying Club Gold is still one of the best airline programmes, thanks to exclusive access to VA Clubhouses, the ability to choose your seat in economy class 72 hours before you fly, 2,000 free miles on your birthday and a longer than average point shelf life of 3 years.

Miles Better

Lufthansa’s Miles and More is Europe’s most popular programme. Being part of the Star Alliance Network, Gold (or ‘Senator’) members benefit from an additional 20kg of luggage allowance, completely ‘open door’ lounge access (meaning you can use Star Alliance lounges even if you’re not flying with an SA carrier) plus you get one annual free flight for a traveling companion.

Blue is the Colour

Air France KLM’s Flying Blue scheme extends to passengers of all the SkyTeam airlines and has four levels, ranging from Ivory to Platinum. Among other perks, Platinum grants you a host of discounts on car hire and other business services, free transfer shuttles from both Paris CDG and Orly airports, priority services in all conceivable airport queues and free ‘comfort seat’ upgrades.

Double UP at London City Airport

British Airways are currently offering double AVIOS points on 3 of their flights from London City to Isle of Man, Edinburgh and Dublin. The promotion runs until the end of May, so why not make the most of the new financial year and book in a business trip today?

By Jools Stone


The Inside Track: Getting the Best Business Experience at Milan Expo

Food for Thought: Get set to hit the world’s most forward-thinking food fest, Milan Expo 2015.

What is Milan Expo 2015?

Running from 1 May to 31 October, Milan Expo is one vast celebration of food, green living, technology and nutrition, which promises to be the world’s largest ever sustainability event.

Spread across a 270 acre site, Expo will feature thousands of events and interactive exhibits from over 145 countries, all inspired by one central theme: Feeding the Planet, Energy for Life.

A host of NGOs and corporate players, including Coca Cola and Chinese real estate giant Vanke, will have a presence at the show, and there will be a series of themed pavilions covering topics such as Biodiversity, Art & Food and Future Food.

Expo Highlights

New events are getting firmed up every day, but here’s a few of our quick picks from this fantastic food-fuelled feast.

Grown in Britain

Get your company on the Expo map and be featured in the UK Pavilion, as part of the UK Government’s Grown in Britain programme showcasing the best of British business innovation. The UK Pavilion is worth a visit just to marvel at the Hive, the incredible golden, steel lattice structure built by Nottingham artist Wolfgang Buttress.

Leonardo Da Vinci 1452-1519

Italy’s most comprehensive Da Vinci exhibition ever toasts the original Renaissance man’s genius, showcasing numerous masterworks, alongside paintings relating to Da Vinci’s Milan and Lombardy.

Cirque du Soleil

Montreal’s legendary circus troupe Cirque du Soleil will be performing their new show Allavita! at the Lake Arena from mid-May to August. Taking a soupcon of inspiration from Jack and the Beanstalk, the live spectacular tells the enchanting story of a boy who inherits some magic seeds from his grandmother.

Games without Barriers

Watch Italy’s top disabled athletes in action at the Arena Civica this June, when 8 teams compete in a series of fun and unconventional sporting events.

Five Days a Week

A special 5 day Beatles extravaganza across the city in late June celebrates the 50th anniversary of the Fab Four’s Italian tour.

From Sewing to Sewers

One of the more offbeat attractions is this public art project, which sees sewer covers in the fashion district of Via Montenapoleone getting a makeover from top fashion designers, including Armani, Prada and Ferragamo.

Getting to Expo

The main Expo site is just a few miles outside of the city centre and easily reached by public transport. London City serves the city’s main airport Milan Linate. From the airport, take the X73 bus to San Babila and then transfer to the underground. Get off at Rho Fiera on Line 1. A day ticket costs 4.50 Euros.

Getting Around Milan

Milan is served by a solid network of buses, trams, 4 underground lines and overland trains (passante ferroviario) which run until after midnight. There are also a number of bike and car sharing schemes, if you fancy braving the hectic traffic!

Expo Online

Travellers should download the Official Milan Expo App (for I-Phone and Android) to fix their agenda on the ground, but there’s a host of sites to tap into before you land.

Easy Expo is an independent site written by Milan insiders to help visitors make the most of Expo 2015. They have a comprehensive guide to Milan or, if you have limited time there when you’re not checking out the Expo, then read our 24 Hour Guide to Milan for a whistlestop orientation.

Very Bello provides a handy catalogue of the 1000+ cultural events happening across the Expo zone. Browse by category for everything from jazz and theatre to kids and literary events.

The Expo site at Rho Fiera is just the tip of the iceberg of course and Fuori Expo covers the full gamut of events happening across the city and beyond.

Milan Expo Tickets

Expo tickets cost between 22 - 39 Euros, but you can get one free when you book your Milan flight and hotel with London City. Click here for a quote and to make your booking.

Look out for our competition too, when we’ll be giving away Alitalia flights and tickets to a handful of lucky customers. Click here to find out more and to enter.

When in Milano

Since Milan is the home of the aperitivo, you should expect a free, tasty tapas-like snack to accompany your pre-dinner beverage. There’s no finer place to sample it than at its birthplace: the 100 year-old Camparino Bar in Galleria Vittorio Emanuele, a designer shopping mall that’s home to Gucci, Louis Vuitton, Armani and Versace.

Milan’s charming vintage trams have to be experienced and you can even wine and dine on board the elegant 1928 dinner tram as you tour around the city.

Alternatively, entertain clients at the super swanky Mio Restaurant, in the Park Hyatt Hotel, just steps away from the Duomo.

Extra Expos

Milan may be hogging the headlines, but it’s not the only show in town. Here’s a few other dates for the diary from LCY destinations across Europe:

Power-Gen Europe, Amsterdam, 9-11 June

Post Expo, Paris, 29 Sept – 1 October

World Forum for Medicine, Dusseldorf, 16-19 November

Euro Port, Rotterdam, 3-6 November

Art International, Zurich, 16-18 October

By Jools Stone


The Solo Woman’s Guide to Safe Business Trips

Worry about security on business trips? Get lonely? Carolyn Pearson, founder of Maiden Voyage – a free social network for female business travellers – shares her tips for women travelling alone.

Ever had hotel staff shout your room number at the check-in desk and cringed? Considerate hotel staff can make such a difference when you’re alone. Maiden Voyage helps female business travellers identify the hotels getting it right – and you might even find a dining buddy too.

Carolyn Pearson is the founder and CEO of Maiden Voyage. The site has a growing list of female-friendly hotels personally vetted by the company’s ambassadors. Users can also add their trip dates to a calendar and send a shout out to potential dining partners if they don’t want to dine alone. And all voyagers are telephoned by the company to confirm who they are before they’re given permission to access the network.

Carolyn has done her homework and connected with both the police and the British Embassy to help her out with general travel safety advice as well as advice tailored to lone female travellers.

Here are her top tips for staying comfortable and secure on your business trip:

Always be prepared, the line works for the Scouts so naturally it’s good enough for business travellers. It’s a good idea to make sure you have all the paperwork for your journey, from tickets and timetables, to details of the driver picking you up the other side. Apps like TripIt can help store all this information if you’re not the plastic wallet type.

“When you come out at the airport gate and people are there waving placards, who’s to know the person waving your name hasn’t just copied it from your driver onto the back of a cereal box?” says Carolyn, “Make sure you have the corresponding paperwork to your driver’s, so you know it’s your car.”

Keep your luggage by you. “If you’re catching the train to the airport keep your luggage above or in front of you, or under the seat rather than in the luggage rack – and lock your suitcase too,” says Carolyn, “I always advise people to be sure to carry a bag big enough for a change of shoes. I wear flats when running between meetings then dash into the ladies when I get there if I want to change into heels.”

Stay in a female-friendly hotel. Maiden Voyage has a growing list of hotels they’ve vetted to make sure they are safe, secure, and comfortable – but you can easily vet them yourself following their lead.

“Check the room has double locking doors, be that an extra internal bolt or a chain. If a staff member announces your room number loudly or puts you on the ground floor or at the end of a darkened corridor, you are perfectly within your rights to ask them to move you to a more appropriate room. On a lighter note, Maiden Voyage also check rooms in hotels have salon quality hairdryers, and decent toiletries – none of that combined hair and body wash nonsense,” she laughs.

There are a few hotels worldwide that are either entirely women only, or have women only floors or rooms – these include the Artemisia in Berlin, Dukes hotel in London, The Fleming in Hong Kong and Lady’s First in Zurich.

Use your existing networks. You’re already connected to people on Facebook, Twitter and LinkedIn and one of the joys of travel is amassing friends the globe over. If they live a bit out of town or in a city not too far away – it might be worth travelling to meet them. Apps like Opentable are great for booking a restaurant. If your contacts aren’t about while you’re there, perhaps they know someone great who might be around, or have heard about a lovely meetup or supperclub happening in the area.

There’s no reason a business trip can’t be comfortable with time for fun between meetings. Happy travels.

By Sophie Collard


The Inside Track: Getting the Best Business Experience at LCY

London City Airport has always cut a fine figure in the eyes of business travellers, thanks to easy access to central London, compact design and speedy service, but last year we’ve really buffed our boots with the launch of the Bloomberg Hub and an exciting trial with the intriguingly-named ‘Internet of Things’ project.


When it comes to planning your trip, our website is your best ally. You’ll probably notice the prominent grey, square tabs that help with all aspects of journey planning. You can book your flight with us here, using the same, clear booking engine you might recognise from certain major flight aggregator sites.

Keeping you up to speed with any security, weather or traffic issues, is the impossible-to-miss orange update banner on all pages of the website.

Our destination guides will fill you in on the all destinations we fly to, with expert content and information on everything you might need when you hit the tarmac, from food and drink, to shopping, nightlife, hotels, top attractions and sights.

London City’s link with the Docklands Light Railway provides unrivalled access to the heart of London; you can be at Bank Underground Station in 22 minutes or Oxford Circus within 35, so you can forget about overpriced airport shuttles or sitting in a stifling tube car for hours on end.

Just because we’re super-accessible it doesn’t mean we take things for granted. Check out our comprehensive getting here page to review the various ways you can reach us: by bus, car, DLR, minicab or taxi.


Most of our travellers arrive via the DLR, which takes you directly into the terminal building with 50 steps. Thanks to our compact layout, you’ll find yourself directly in front of the 16 check in desks on the ground floor, catering for 10 airlines. Some airlines also offer self-service check in kiosks and you can also expect friendly staff to usher you promptly to your correct desk.

If you’ve got time to grab a freshly made bite downstairs while you check your email with our free terminal-wide Wi-Fi, you’ll find both a Pret A Manger and boutique boulangerie, Panopolis.


Upstairs you’ll find the Bloomberg Hub, a new business-friendly feature which gives us the edge over other London airports. Ascend the escalator and you’ll immediately notice the huge ticker with the latest financial market updates and the media wall broadcasting Bloomberg Television. Set into the benches approaching the gates are touchscreen terminals which you can use to work or explore the full range of Bloomberg’s apps and services.

It’s worth noting that we operate a Silent Airport Policy with no flight announcements made except in emergencies, so be sure to check the many screens for the latest departures info.

Facilities on site include a complimentary shoe shine service, a well-stocked WH Smith and several Travelex Bureaux. After security, there’s also a Boots Chemist and jewellers Links of London.

LCY is the only UK airport participating in a pioneering Internet of Things project. This innovative initiative uses sensors and other cutting edge technology to monitor how people interact in our building. Specifically we’re using it to explore how customers move around the terminal to identify how we can improve their experience.

We pride ourselves on the speed of our security process, something which customers continually express their delight about. We’re also chuffed to hold our record as the UK’s most punctual airport since 2012, with the shortest average delay. On most days you can expect the whole process to take under an hour, from arrival to boarding.

Getting ready to fly

After breezing through security, you can relax in the lounge, where you can caffinate at Caffe Nero or Espressamente Illy while watching the Bloomberg screens, or have a quick, informal conflab over a micro-brewery pint of Meantime in the City Bar & Grill.

All of our departure gates are no more than 7 minutes’ walk from security allowing you more time to enjoy your beverage before you board your flight.

By Kirsty Knaggs


How to Pack for Business Travel

Packing. It’s not fun for everyone but there are ways of making it faster, more convenient and more purposeful.

There’s a great scene in the film Up in the Air where George Clooney’s character Ryan Bingham arrives at an airport with an employee he’s mentoring. They promptly get her a new suitcase. He points out how many days of her life she’ll lose (seven) with a bad one.

In the spirit of Ryan Bingham here are some pointers for packing like you mean business. Because, you know, you’re on business…

Invest in a high quality suitcase

Ryan Bingham’s suitcase was a Travelpro Rollaboard carry-on case– which is a favourite among airline staff and frequent fliers. It’s 20 inches, so conforms to in-flight size regulations. The front section is padded for laptops. Of course, Samsonite are a long-standing and trusted alternative, with an array of suitcase options that include 20-inch cases and smaller.

Get a hassle-free laptop case

If you like to have your carry-on separate to your laptop, pick out a TSA-approved case that allows you to lie it flat on the X-ray belt at security so you don’t have to spend extra faff time getting it out.

Start with the essentials

Passport. Money. Phone. Underwear. Toothbrush. Laptop. Chargers. Lay these next to your bag before you do anything else. Even if you turn up in a location having forgotten your clothes, at least you’ll have the basics with you as you run to the nearest clothes shop (presuming you’re already wearing shoes).

Document wallets are great

It’s such a simple thing but when you’ve got tickets to keep together with hotel bookings and other paperwork, not to mention your passport, a really simple document wallet is really handy.

Heard of the three-second fold?

Google it. Alright, perhaps you’re not going to become a folding ninja any time soon, but it’s good to have a packing method. No linens, no silks. Crease-proof shirts. Dividers. Leave out the soft toy – because imagine if it got left behind. Put the heaviest clothes at the bottom and work your way up to the lightest. Some people roll garments that don’t need to be kept flat and use another section of their suitcase for those that do. Plus rolling is fun.

Women: unless you’re superhuman, consider wearing flats and packing heels only if you need them. It’s easier not to have to be run on glorified sticks to the airport or between meetings.

Gadgets belong together

Alongside their chargers, preferably. And an adaptor. You can keep them all in one section of your carry on, or in a separate bag if you prefer to carry two but if you want to make sure they stay in place you might want to invest in a Cocoon Grid-it organiser. It has nifty bands that hold each gadget and its buddies in place.

Look smart on the plane

To reduce the space in your carry-on, wear your suit jacket or blazer on the plane. If it’s too balmy outside carry it. And carry a pen on you, even if only for lending to others because you’re a typing pro. Ryan Bingham also wore slip-on shoes to make his breeze through security even breezier.

Once you’ve sorted your business trip packing routine it’ll be quicker and easier each time you go. If you’re super keen you could even have a ready-to-go bag in your wardrobe.

By Sophie Collard

Business Travel

LCY smart guide to business travel: Geneva

Geneva is a city precision-built for business connections

Geneva is a brisk, flashy, business-like city, equally concerned with the pulse of commerce as it is the serious business of world peace. The pace of life and cost of living here can make it a slightly daunting place to touch down in for a quick business trip, so our quick primer should help you set your Tag Heuer and get your bearings.

Business Know-how

Being home to the UN, Red Cross, dozens of banks and countless NGOs, Geneva is both a major international diplomatic hub and a busy financial centre. As a result the business culture is quite conservative and hierarchical, so punctuality, smart dress, politeness and formality are all expected.

When handling introductions, it’s best to use titles instead of first names and introduce your manager to your client first. Meetings tend to be brisk, to the point affairs. English is widely spoken in meetings, though a quick greeting in French (Swiss French deviates little from the mother tongue) wouldn’t go amiss.

Hip Hotels

The five-star Le Richemond, one of the city’s grand dames of the Belle Epoque era, has recently been refurbed, with lake views and one of the world’s most extravagant suites at an eye-watering $17,500 a night.

The Swissotel Metropole has signature rooms with neat features like an ironing on arrival service and whizzy room-high mirrors, which double up as huge TVs you can connect to your I-pad.

In a city not known for its affordable hotels, Design Hotel F 6 is a smart budget option, with free Wi-Fi, meeting spaces and in-room Nespresso coffee machines.

Restaurants to Impress

There is no shortage of top tables in Geneva to wow clients. L’Adresse is a stylish bistro-cum-fashion-boutique, up a red staircase in a former artist’s studio in the Eaux-Vives district.

Rasoi by Vineet in the Mandarin Oriental Hotel is an interesting proposition, being Europe’s only Michelin-starred Indian restaurant. 

If you’re forking out yourself, then Café du Rond Point is a stalwart budget bet serving reliable brasserie fare. With its corner terrace it also makes for a fine meeting point and people watching space in the heart of the city.

Food & Drink

The Geneva region is renowned for its pastry produce. Some tempting morsels you may want to try include Gâteau du Vully, a sweet, yeasty dough and Malakoffs, a type of deep fried cheese doughnut of Crimean origin.

Swiss white wine is excellent but rarely exported, so take the chance to stow a few bottles of Chasselas Mondeuse from Lake Geneva vineyards into your case.

Best bars

FloorTwo at the Grand Kempinski Hotel has a panoramic terrace where you can gaze out at the Jet d’Eau while sipping a signature cognac and Cointreau cocktail.

For a more intimate, bohemian vibe, head to Café Marius on Place des Augustines, a cosy Art Deco wine bar oozing Left Bank charm. If you’re hitting the tiles in a group, then Café Cuba on Place du Cirque is a lively Latin outpost that does a mean mojito.

Getting there

London City runs 19 flights a week to Geneva, with four daily flights on Mondays, Tuesdays and Fridays. The majority of the best business hotels are within a few hundred metres to the right of the main train station, Gare de Cornavin

Getting around

Public transport in Geneva runs like clockwork, as you’d expect, taking in buses, trams, trains and even yellow taxi-boats that traverse the lake. You’ll get a free Transport Pass courtesy of your hotel, plus an 80-minute pass at the airport when you arrive.

The train from the airport takes just 6 minutes to reach the downtown area. The business district is on the River Droite (Right Bank) 2 kilometres north of the station, while the Left Bank is home to an elegant Old Town and University.

Time out

Once you’ve finished your business, take a tour of the Palais des Nations. The United Nations’ European HQ and cradle of diplomacy houses 2,000 artworks, including Miquel Barcelo’s incredible ceiling fresco.

You’d be hard-pressed to miss the Jet D’Eau, the lakefront water fountain that shoots a jet 140 metres into the air, while Geneva’s answer to Greenwich Village, the market town of Carouge is worth the tram ride, packed with leafy squares of Sardinian architecture, galleries, craft workshops and boutiques.

For more, see our guide for how to spend 24 hours in Geneva

Business need to know

Being a major conference centre, Geneva attracts all manner of events, from the International Motor Show in March to CERN’s open days in May and Europe’s biggest sailing regatta in June.

The Swiss have a reputation for being early adopters of new technology, so IT companies are thriving here. Other growth areas include health and pharmaceuticals, while the more traditional industry of watch production is booming again, thanks to fresh demand from Asia.

Savvy Traveller

Watch your hands! The Swiss are less demonstrative than their European neighbours, so don’t go overboard using your hands in meetings. Whatever you do, don’t point at your head as this can be interpreted as an insult.

Learn more about Geneva on the tourist board’s website.

By Jools Stone

9 of the best apps & tools for business travellers

Hit the ground running with these apps and sites that put the pleasure back into business travel.

Here at London City we know that business travel can frazzle the coolest of heads. Juggling a hectic schedule, navigating cavernous airports, foreign tongues and customs can leave precious little brain energy for negotiations and client demos. Even the most grizzled road warrior could use a helping hand, so check out these handy tools that cut out the donkey work!

1. Foursquare 

While there’s no shortage of niche apps that give you simple recommendations for nearby restaurants, bars and cafes, this city guide stalwart still has the edge, since it covers all amenities. To let everyone know your whereabouts as soon as you arrive check out its new sister social check-in service Swarm.

2. Duolingo

English may be la lingua franca of business but having a few language basics ensures smoother transitions for busy travellers. @Duolingo provides an instant, graduated, immersion in 14 of the most common languages, delivered in bite size chunks that get you listening, speaking and writing immediately. And best of all, it’s completely free.

3. MileBlaster

If you’re a regular business traveller, chances are that you’ll have notched up your fair share of airmiles and reward points, but who has time to check just how many you have before you can cash in for that hard-earned long haul upgrade? Now you don’t have to, thanks to the @Mileblaster, which tracks your points across a multitude of loyalty programmes, including car hire and hotel ones, plus it’ll even notify you before your points are due to expire.

4.Lounge Buddy

Whether you’re a hyper-cautious early arriver or lumbered with lengthy layovers, there’s bound to come a time when you need to decompress over your laptop in a decent airport lounge. @LoungeBuddy is your key to this land of warm muffins and endless aperitifs, showing your nearest available options - including those with one-off fees - depending on your points, privileges and specific needs.

5. WorldMate

Arguably the most business-centric of the plethora of travel organiser apps available, @WorldMate threads all your confirmation emails into one attractive, easy to read itinerary that accommodates your business meetings and even prompts you with up-to-the-minute hotel upgrade suggestions.

6. Expensify

Say goodbye to wallets bursting at the seams with creased receipts and tatty transport tickets, @Expensify lets you scan receipts in, quickly categorise them, create and send handy expense reports on the fly. It integrates with everything from QuickBooks to Evernote and automatically converts foreign currencies, keeping those pesky calculator headaches at bay.

7. Tripbod

The life of a business traveller can often be a lonely one and while some cities employ professional greeters, many do not. @Tripbod brings a personal touch with highly customised concierge services. Clued up locals can provide in-depth trip planning before you go or take you on a personalised tour reflecting your own interests, rather than just relying on the tourist board.

8. Uber 

Finding a trustworthy taxi in a jiffy after hitting the tarmac was always something of an occupational hazard for business travellers. Until @Uber arrived that is. The world’s fastest growing company is now active in over 100 cities worldwide. Cashless payments and neat touches like ‘one tap booking’ and receiving the name, number, snapshot and real-time location of your driver make it a truly seamless experience.

9. City Maps 2Go Offline Maps

Maxed out your data and can’t get on to wi-fi when you land? Forget about roaming charges, @Ulmon’s app has detailed maps you can download (limited in the free version) and use offline for some 6000 destinations. It even shows your current location sans internet, backed up with user tips and destination content, including medical services and hotel suggestions.

By Jools Stone


Booking a flight for the boss

blog_PAMarch2014.jpgFor any assistant booking a flight for the boss can be a daunting task. Where do you start and how do you make sure they are happy with your choice? Here are my top tips on booking a flight for your boss…

15 questions to ask your manager about their flight

  1. What is the purpose of the trip?
  2. Do they always carry luggage on to the flight or prefer to check it in?
  3. Are there any airports they want to avoid?
  4. Do they mind having a layover?
  5. What time of day do they prefer to fly?
  6. Do they mind getting a red eye flight?
  7. Do they have a preference for the time they land?
  8. Do they have a preferred airline?
  9. Do they have a preferred seat?
  10. Do they have any food allergies the airline will need to be aware of?
  11. What transport do they prefer at the destination? Cab, car rental, driver?
  12. Do they care about the cost of the flight?
  13. Do they prefer to be in and out of the destination as quickly as possible or would they prefer time to relax and adjust?
  14. Do they want to work on the flight? Do they need WiFi?
  15. Are they a member of any frequent flyer schemes? If not, they should be!

Other things to consider…

If your organisation is based in London I would always recommend you book your flights from London City Airport. It is without doubt the UK's fastest airport for business travel. I've been on a few business trips to Amsterdam via London City Airport and every time it was the quickest and easiest way to travel. It is by far the nearest airport to the City and amazingly it only took me 20 minutes to get from the terminal entrance to the departure lounge which is frankly a miracle these days! Once I arrived back from Amsterdam, within 15 minutes of landing at London City airport, I was on the DLR heading back to my office.

It is worth remembering that London City Airport is actually the only airport located within London! The public transport connections are brilliant. It is 14 minutes from Canary Wharf so everyone working in the Docklands should use London City Airport and for everyone else it is only 22 minutes from the airport to Bank station, which is located in the heart of London's financial district.

Once our managers leave the office to go on their business trip they are unfortunately out of our control, which can cause any number of headaches! London City Airport is the most punctual airport in the UK so yet another reason to organise business travel from there. The flight network is growing; at the moment you can book flights to over 40 European destinations including Zurich, Geneva, Frankfurt, Edinburgh and Amsterdam.

I booked a flight for my manager to travel from London City Airport to New York. Yes that is right London City Airport does fly to New York; it's not just Europe! The flight was unfortunately delayed at JFK by quite a few hours. Once my manager eventually arrived into the London office he was so pleased he flew into London City Airport. When my manager is tired and jet-lagged the last thing he wants is to be stuck in a big airport and then have to do the long journey into the centre of London!

London City Airport love assistants!

London City Airport's Premier PA Club is designed specifically for PAs, EAs and Administrators. It is completely FREE to join and there are NO annual subscription fees. Members of the Premier PA Club can expect up to date flight news and travel information from London City airport, invitations to exclusive PA events and competitions. Also assistants will have access to London City Airport's promotions and business briefings.

The club is only available to members so click here to register and join the Premier PA Club today!

Guest post written by Nicky Christmas, founder of Practically Perfect PA

Planning For the Future at London City Airport

It’s an exciting time at London City Airport.  We have added five new routes to our network this year, on top of the eight we added in 2012 and now have 11 airlines operating flights to 47 destinations across Europe and New York.  With summer approaching, we will begin to see less suits and more sunglasses as people head off for a break from the office.
There’s no break for the airport team though.  We’re working on plans to develop the airport so that we can welcome twice as many passengers (by 2023), inject more money into the local economy and continue to showcase East London on the global stage.  
We are aiming to submit a planning application shortly, to seek permission to improve our existing infrastructure.  The main features include;
  1. A parallel taxilane to enable aircraft to get on and off the runway quicker, freeing it up to accommodate more take-offs and landings per hour.  This will mean that we can provide more capacity at peak times, when the majority of our passengers want to fly.
  2. Seven new aircraft parking stands, so that we can have more planes on the ground at peak times, and to enable us to welcome the next generation of aircraft which are larger and therefore need more space – due in 2016.
  3. A new eastern passenger pier and separate arrivals terminal, to ensure we can maintain our high level of service and business-class experience as the number of passengers coming through the airport increases.  
At the moment the airport is operating under capacity.  We have permission to handle up to 120,000 flights per year, yet we’re only running at around 70,000.  Improving the facilities will enable LCY to realise its potential, create 1,000 new jobs in the process and help to attract further investment into Newham and the surrounding areas.

It’s important to note that we are not extending the runway or building a new one.  The planning application is simply about making better use of what we’ve got.  LCY has the highest proportion of business travellers of any major UK airport at over 60% of total passengers.  Our proximity to Canary Wharf and the City makes us the obvious choice for people wanting to fly direct into the heart of London and we have to make sure that we can continue to meet increasing demand for flights at peak times.

The airport will continue to operate within the parameters set out by Newham Borough Council, including in the areas of noise management and hours of operation. These are exciting times for the airport, its staff, partners and neighbours.  We’re looking forward to the future and hope you are too.

By Jeremy Probert, Corporate Communications Manager at London City Airport

Snow joke being stuck at the airport

It’s a strange feeling being stuck; knowing you can’t leave and there are so many other things you should or could be doing but there’s nothing you can do about it.  Having no control over the situation is frustrating.

I accompanied a group of our favourite travel writers on a trip to Switzerland last month, so that they could experience flying through London City Airport first hand, to promote the route to Geneva operated by SWISS and to demonstrate the ease of flying from LCY for a skiing break.  You can leave your desk at 4pm on Friday, be on a plane by 5.30pm, in the resort in time for a late dinner and drinks, have two days skiing, fly back first thing Monday morning and go straight back to the office.  That’s the idea anyway.

The outbound leg of the trip worked like clockwork; through security at LCY in minutes and time for a leisurely breakfast before boarding to get acquainted.  A transfer from Geneva by train and bus took us to the Alpine resort of Villars where we enjoyed beautiful scenery, skiing, après-ski, traditional raclette dinner and an all-round magical weekend.  That is until we got back to Geneva airport to return home.  Of course we knew there was snow in the UK but were hoping that we’d be the lucky ones whose flight was unaffected.  Alas no.  The flight was cancelled and it dawned on us why there were so many people sitting around going nowhere.

All remaining direct flights to London airports that day were full so we were booked onto the first flight the following morning.  The next task was to find somewhere to stay for the night, so we paid a visit to the tourism desk at the airport.  The clerk told us that Geneva was full as so many people were stranded so our group of five, who had met for the first time this weekend, would have to share three rooms.  Of course we questioned this but were told in no uncertain terms that every hotel was full so off we went with our reservation to the hotel he had selected for us.

On arrival at the hotel I asked again about additional rooms.  Turns out the hotel wasn’t full at all.  Around an hour and a half later, when the receptionist had finished arguing with the airport tourism office we finally got our original reservation cancelled and rebooked five individual rooms.  Exhausted and irritated we had dinner and got an early night ready for a 5.00am start to make our flight.

Back at Geneva airport we checked in, went through security, arrived at the gate and every information screen said the flight was on time.  Phew.  Time ticked on and 15 minutes after our scheduled take off time, the flight was cancelled.  None of us could quite believe it.  “What if we never leave here and I have to wear these clothes for the rest of my life?” said one of the group.  “If I’d have known this would be the last outfit I ever got to choose I’d have chosen it differently.”  Humour kept us going.  Kept us going back out of security, down to arrivals to reclaim our bags for the second time.  Back to the check in desk to get our third boarding pass in two days; maybe this one would be third time lucky.  To our new in-direct route of Zurich for a five hour layover and then onward to an alternative London airport.  In total a 31 hour delay and a challenging experience, but a great ‘travel chaos’ story to share and a bunch of new friends. 

Of course heavy snow is not a problem we face every day in the UK and it’s rare for it to cause major travel disruption.  Our trip took us to a country where snow is the norm and enabled us to experience life on the piste, and the whole group fell in love with it. 

You can fly direct from LCY to Switzerland, France and Italy, from where a whole host of ski resorts are within easy reach.  Or if you prefer to keep a firm grip on the ground beneath your feet you can choose another of our 44 destinations for a well-deserved break.  We offer some of the quickest times through departures and arrivals of any airport and free wifi for all passengers, so it really is the most efficient way to travel to and from London.  Snow permitting…

By Charlotte Beeching, External Communications Manager at London City Airport

Forty-four ways in and out of the capital

At London City Airport, the only airport in London, we are making it easier than ever for visitors from all over Europe to get to England’s iconic capital city, and for Londoners to travel to Europe.  Three new routes will launch to Germany alone this year, adding to seven new services to the Continent launched in 2012 and more in the pipeline.

LCY now offers flights to 44 destinations across Europe and New York. In 2012 the airport celebrated its 25th anniversary with a visit from The Queen.  It also welcomed its millionth flight and 36 millionth passenger, as well as being the airport of choice for the Team GB swimming and track and field athletes arriving for the Olympics.

All of this success in 2012 will make it a difficult year to follow.  We celebrated several significant milestones and hosted many exciting events as London took centre stage.  However, there is already good news this year with CityJet having announced three new routes for the first half of 2013, and we are working towards an application for planning permission that will transform the airport.  We are continuing to add new routes to and from LCY to cater for all types of traveller.  We have added several important leisure routes in the last few months and we continue to be a first choice business airport.  

London City Airport stands out from other airports as it caters for those who are time poor.  A quick transit through check-in to the departure lounge, or through arrivals to continue your onward journey means you have to spend less time in the airport and so have more time to do other things.  And with all that London has to offer right on our doorstep, you can get straight to your destination and be at the centre of the action.

The airport is popular with business and leisure travellers due to its convenient location and quick check-in and arrival times.  The runway is built into the Royal Docks and the approach to landing has been voted one of the most impressive in the world.    

In 2012 we launched routes to; Mahon, Menorca; Venice, Italy; Angers, France; Basel, Switzerland; Aberdeen, Scotland; Quimper, France; and Munster-Osnabruck, Germany.

We are all looking forward to an exciting 2013.

Happy New Year.
Charlotte Beeching, External Public Relations Manager.

Christmas shopping and New Year celebrations

I heard my first Christmas song of the year on the radio last night – Fairytale of New York by The Pogues. The time has come, there’s no getting away from it; I need to do some serious shopping.

London is a great place to shop and people come from all over the world to experience it.  The green and gold of Harrods is unmistakable and the food court alone gives you enough choice to fill a whole Christmas stocking.  Oxford Street is home to three department stores, including Selfridges’ flagship store, and, in close proximity to neighbouring Regent Street and Bond Street, is a really magical place at Christmas.  Those who prefer to stay under cover can head to either of the new Westfield centres - at Stratford in East London, right next to the London 2012 Olympic Park, or in Shepherds Bush, West London, within spitting distance of Holland Park and trendy Notting Hill.

With fairy tale Christmas markets on the Southbank and in Hyde Park, and skating rinks at Somerset House, Canary Wharf and the Tower of London, London has become a winter wonderland and there’s no better time to visit.  Fly into London City Airport and you can be in the shops or sipping gluhwein within an hour of landing.

Londoners looking for a shopping trip with a difference can head out to Frankfurt to experience a real German Christmas market, or the ultra-chic Milan or Madrid where you will find gifts that you can be sure none of your relatives will already have wrapped underneath the tree.

When all the shopping is done, thoughts turn to seeing in the New Year.  A 90 minute flight will take you from London City Airport to Edinburgh where you can experience the ultimate Hogmanay celebrations.  A family-friendly torchlight procession kicks things off on 30th December, followed by the main event where 80,000 people gather in the shadows of Edinburgh Castle for the ultimate street party with live music this year from The Macabees and Reverend and the Makers, and a spectacular fireworks display at midnight to welcome 2013.

There’s a great time to be had too in the party cities of Dublin, Barcelona and Amsterdam.  Or see out the old and bring in the new with a skiing mini-break in Switzerland, with flights from London City Airport to Geneva, Bern and Basel.  Members of the Royal Family were snapped enjoying the Swiss slopes and après-ski last New Year so you’re likely to be in good company.

And for those who really want to push the boat out?  Spend New Year’s Eve in Times Square, flying with British Airways (twice daily from London City Airport to New York JFK) and give the other ticket to your favourite person as an extra special gift this Christmas!    

Merry Christmas.
Charlotte Beeching, External Public Relations Manager.

Life's affordable luxuries

One of life's affordable luxuries these days is a weekend away somewhere in Europe. It's so easy nowadays to fly out of the UK on a Friday and be back at work for a Monday having had a wonderful weekend away. Whether your interest is in the local culture or simply an opportunity to recharge your batteries given today's hectic working environment there are plenty opportunities to get away.
My particular passion is wine and looking through the list of European destinations you can get to with ease from London City Airport I can pick out a number which, in addition to offering the opportunity to visit museums or taste the local food, provide a great chance to get to to know the wines from that particular area.
I've picked four particular places I would readily head to for the weekend.
Top of the list would be one of the Spanish destinations such as Barcelona or Madrid. Spain has a long tradition of wine-making. Just imagine sitting at a bar working your way through a selection of tapas with a glass of wine in hand. It's a tried and tested Spanish combination. The obvious choice of wine, and the name that always springs to mind with Spanish wines, is Rioja. But for a change go for a white Rioja which would be a perfect match for many of the tapas dishes. Not far from Barcelona is the region of Priorato one of Spain's traditional and yet most modern and exciting regions. Choose a wine from there and you won't be disappointed.
What do you think of when you think of Provence? Blue skies, the turquoise coloured Med, expensive yachts, the smell of lavender? Fly into Nice and not very far to the West is Provence, one of the spiritual homes of rosé wine. This is by far the greatest percentage of wine produced in the region but there are also some excellent reds. And did you know that the local producers have a range of colours that they aim for when producing their rosés with evocative names such Grenat, Coral and Litchi? Think of it as being a colour paint chart for wines!
Wherever you go in Italy you are spoiled for choice when it comes to wine. Fly into Venice and you are not far from where Soave, Valpolicella and Prosecco is made but my advice would be to look for wines with the name Colli Orientali del Friuli, literally translated meaning the "hills that face the East". Wines from here, whilst not found in the cheapest of restaurants, are of the highest quality. It is probably my favourite wine region in the whole of Italy.
My last choice is less obvious to many as wine producing country. Portugal is associated with Port of course but fly into Faro and most people head off to the Algarve to the beaches or a spot of golf or tennis. The region behind the coastal strip however is called the Alentejo. This is an up and coming wine producing area. Look out for names on the labels such as Aragonez, Trincadeira or Castelao. These are the local grape varieties. Portugal is very much in the shadow of its better known neighbour of Spain and yet it has a wealth of indigenous grape varieties that produce light fragrant thirst quenching whites from the North such as Vinho Verde through to hearty and satisfying reds. There's a lot more to be tasted in Portugal than Mateus Rose (if you are old enough you'll remember the name!) and Port
Whichever destination you choose from City Airport's long list I'd simply encourage anyone visiting to explore some of the wines whose names you don't recognise. Whether you've gone into a bar to rest your weary feet after sightseeing or are enjoying the local food over dinner take up a glass of what the locals are having.

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Written by Colin Smith
Wine Insight

Happy 25th, London City Airport!

This year, London City Airport – as you’ll know by now, the only London airport actually in London itself – turns 25. In 1987, a small group of people were given the job of approaching the Civil Aviation Authority with the purpose of obtaining a licence to operate an international airport. It was the first time such a licence had been granted in Great Britain for almost 50 years, but granted it was and, once The Queen had unveiled a commemorative plaque, the first flight took off for Paris.

In the intervening two and a half decades, much has taken place at LCY. It was sold in 1995 to Irish entrepreneur Dermot Desmond (who, so legend has it, flew in and out on a private aircraft called LuCY) and sold again in 2006 to its present owners, the private equity firms Global Infrastructure Partners and Highstar Capital.

 Its business has grown to the current operational levels of 70,000 flights (arrivals and departures) a year, carrying 3 million passengers. In 2008 four new aircraft stands and the infrastructure to serve them were constructed at the eastern end of the airport – coinciding with the launch of the high-profile, bankers’ favourite LCY-JFK route - and in 2010/11, over £10m were spent creating six extra security lanes and expanding the departure lounge, for extra space and better facilities.

The London City Airport 20/10 proposition has become famous, and has become central to how the airport operates. For those who don’t know, 20/10 refers to a 20 minute check-in time – from terminal door to boarding gate – and a 10 minute arrival time – from wheels-down to train. It’s done by almost obsessive attention to detail – in everything from self-bag-tagging and measured queue times to aircraft turnaround targets and the relationship with the border agency. Nothing is left to chance.

In its 25th year, LCY has celebrated its 1 millionth flight (the Citijet AF5118 from Dublin, since you ask – see it by clicking here and is on course to welcome its 35 millionth passenger, some time toward the end of the year. To celebrate the anniversary, LCY was honoured by another visit from Her Majesty The Queen, who – in an echo of her 1987 visit – met staff and the local community and unveiled yet another plaque to commemorate the occasion.

And so what of the future? Well, LCY has permission to almost double the size of its operation from 70,000 aircraft movements a year to 120,000. In the next 15-20 years, it expects to see 12 million passengers passing through its doors annually. The two millionth flight will be achieved in around half the time that it took for the first. London City Airport is set to become a catalyst and a driver for growth, in the local community and across the south east, playing its part in the regeneration of east London into a city within the city.

The future is bright – happy 25th birthday, London City Airport!
Matthew Hall, Chief Operating Officer


Irish Dancing Flashmob Welcomes Passengers on CityJet AF5118 From Dublin

London City Airport, the only London airport actually in London, has seen the total number of flights (arrivals and departures) handled by the airport since it opened in 1987 reach the one million mark. The millionth movement, which arrived at LCY at 0850 on Wednesday July 11 2012, was CityJet flight AF5118 from Dublin.

As the unsuspecting passengers walked through the arrivals doors into the main terminal concourse, they were greeted with a glass of sparkling wine and an impromptu Irish dance performance from professional dancers who had been mingling with the normal Wednesday morning crowds. As soon as the performance was over, the dancers disappeared leaving the passengers to continue with their journey, having been part of something brief, but momentous.

London City Airport

Tasting the Loire in Two Days

If you are someone who is always looking for new places to visit for weekend getaways, appreciate fine wine, traditional French food and a charming historic setting to enjoy it in, then we may have found your next mini-break destination.  
Last week, to highlight the possibilities that have been opened up by the new British Airways flight to Angers, London City Airport hosted its first blogger trip by whisking away six food and wine lovers to France’s beautiful Loire Valley. We enlisted the help of tourist board Pays de Loire  to create a jam-packed schedule of decadent activities that showed off the region’s highlights, and certainly left no one hungry or thirsty.
To help you discover what the region has to offer, here are a few of the mouth-watering, tongue- tingling activities that we fitted into our short stay. 

Day one
After checking in at London City Airport, we set the mood for the trip with a visit to the airport’s City Bar and Grill.  The bar’s knowledgeable manager Antony Stanley talked us through the unique wine list and hand-picked two refreshing wines, the ‘Couteaux Du Layon, 2008’ and ‘Chateau Pierre-Bise Savennieres Clos de Coulaine 2010’, to accompany a delicious plate of cured meats and pâté.  
After a short flight that took little more than an hour, we checked into the Hotel Mercure Centre, which overlooks the lush Jardin des Plantes in the heart of Angers, and got ready for an afternoon of sightseeing, wine and food. 
We strolled through the cobbled streets of the city and stopped at the Chateau D’Angers to see one of the area’s historical gems, the 'Apocalypse De Angers'. Four metres high and one hundred metres in length, this is the world’s largest medieval tapestry and was woven for Louis I, Duke of Anjou (1373-87).  It took seven years to make and illustrates the 'Book of Revelation' or the 'Apocalypse'.
Next stop was La Maison des Vins de Loire at Hotel de la Godeline, where host Laetitia Proux gave us a fascinating introduction to the Loire Valley wines.  We tasted six different wines: Crement de Loire ‘Cuvee Flame’; Chateau Pierre-Bise Anjou Blanc 2009; Chateau Yvonne ‘La Folie’ Saumur Champigny 2010; Chateau des Rochettes’ Pieces du Moulin’ Ajou Villages 2010; Domaine de Bois Moze Rose d’Anjou 2011; Domaine des Petits Quarts Bonnezeaux 2010. 
Wine tasting in La Maison des Vins de Loire
For dinner we ate at Mets et Vins Plaisirs, which had, of course, an extensive wine list of over 300 wines, many from local producers. Hidden away from the road, this restaurant proved to be another gem in the city of Angers.  I drank Crement de Loire, a wonderful dry, fresh wine with my meal of Carre de d’angeau au romarin & petits pois carottes (rack of lamb with rosemary, peas and carrots). Desert was quite a treat too, a Bavarian mango and strawberry soup with crushed pistachios, which was written on the menu as ‘ Bavarois mangues, soupe de fraises et pistaches concassees’. 
Day two
A short 30 minute journey from the hotel in Angers brought us to the glorious hillside vineyards of the Closel Chateau des Vaults. We were given a guided tour by the estate’s owner Evelyne de Jessey, the Vicomtesse de Pontbriand, who is of the fourth generation of female vintners to oversee the production of the vineyard’s award winning Savennieres white wine. Evelyne really brought to life the unique elements and intricate processes that create the variety of fine wines from the Chenim Blanc grape. 
Vines of Chateau des Vaults
Back in the chateau, which nestles among 15 acres of garden, we sampled 13 different wines from the family label ‘Domaine de Closel – Chateau des Vaults’.  For a wine-tasting newcomer like me, the visit to Chateau Des Vaults had provided a brilliant insight into the geography, history and passion that goes into winemaking.
Inside Chateau des Vaults
We visited La Coisette, a traditional ‘guinguettes’ in Behuard for lunch to enjoy some of the region’s traditional dishes.  For dinner I had a light fish starter of ‘rillettes de poisons’, followed by fricassee d’andouillette aux, petits oignons’ (sausage with onions and chips) and a desert of crème aux griottes (cream with cherries). 
Afternoon tasting began at Domaine de Bablut where we were met by Christophe Daviau. The Daviau family of wine makers owned windmills and vineyards on the hills of the Aubance in the Loire region as early as 1546. Our wine education continued with a visit to the cellars, where among the great barrels and cylinders we learnt more about the drink’s journey from vine to bottle. We tasted Anjou Villages Brissac red wine, Rose d’Anjou and the sweet wine of Coteaux de l’Aubance. 
Wine tasting session at Domain de Bablut
Chateau de Brissac wine cellar
We walked off our lunch and tasting escapades with a tour of the Chateau de Brissac. Home to the Duke of Brissac since 1502, the castle has 204 rooms, 7 levels and is known as the tallest in France.
Our last dinner of the trip was at a beautiful little restaurant called ‘La Table de la Bergerie’. The establishment is well known for its own wines, which are produced on the vines located opposite the restaurant. For dinner I had the Poisson du jour, which was turbot, followed by the delicious ‘Nage de fraise au cabernet, mascarpone vanillée, sorbet fraise’  (Strawberry cabernet, vanilla mascarpone and strawberry sorbet).
Day three
We spent the morning exploring the vineyard and wine caves of the Domaine de la Tuffiere in the Beaugeois area of the Loire Valley, between Angers and Saumur. Local monks choose the south facing slopes to establish the vineyard in the 14th century. It was the perfect spot to enjoy a traditional French picnic of salad, baguette, pork and cheese and one of the vineyard’s delicious Rose Cabernet D’Anjous before making our way to the airport for a journey home. We arrived at London City Airport at 14.30 and it only took us 10 minutes from wheels down to the DLR – it just doesn’t get any better than this!  
Harish Salhotra, E-commerce team
Loire Valley, Angers wine tasting trip

Business as usual in the heart of the greatest city on earth

So, what are you doing for the Olympics? That’s the question we’re being asked at LCY all the time. People naturally assume that as we’re an airport and as we’re just three miles from the Olympic site that we’re probably part of the opening ceremony – preferred supplier of fly-pasts to the Games of the 30th Olympiad (or similar).

It’s also assumed that we’ll have the jets of the rich and famous lined up in descending order of size at the western end of the runway, our baggage handlers will be overwhelmed with strange and unusual carrying cases (for the hammers, and discii, and javelins and shot), and the floor of the terminal will be temporarily covered in sand to make the beach volleyballers feel at home.

Well, fans of London City Airport - of our friendly staff, our 20 minute check-in time, our 10 minute arrival and our convenient location – nothing could be further from the truth. With 67 days to go until the opening of the London 2012 Olympic Games, it’s business as usual at the only London airport actually in London.

Business as usual means exactly that – the 250-odd flights handled by LCY every day will continue to arrive and depart.   We do have capacity outside of peak hours, but we don’t do charter flights and – in any case -  it requires a special type of aircraft to fly in and out of LCY (fixed wing, since you ask, certified to fly 5.5 degree angle approaches – is that too much information?).

So, while we do expect some extra flights and some extra passengers, and perhaps some Games Family and athletes, what we will be doing during the Olympic and Paralympic Games is mostly serving the business and leisure travel needs of you, the discerning LCY customer (of whom there are three million every year) and working closely with our airline partners (and LOCOG) to meet any changes to expected demand.

 Yes, we’re three miles away from the Olympic Park – which is very convenient if that’s where you’d like to go. But we’re also three miles away from Canary Wharf, seven miles away from the City of London and 13 miles away from London’s West End – which provides unrivalled access to everything else that’s on offer in London.

So while Heathrow is full to bursting, and they’re dealing with quantities of baggage like they’ve never seen before, while Gatwick is coping with its normal tourist charter flight business and dealing with extra Olympic traffic, while Stansted is star-stuck with the private planes of the rich and the famous – London City Airport will be getting you where you want to go, reasonably quickly and reasonably easily.

Reasonably quickly and reasonably easily? Well, the one thing we can guarantee we’ll all be doing for the London 2012 Olympics is allowing extra time for our journeys. Keep an eye on traffic and transport reports, because it will definitely take longer. Follow us on Twitter @londoncityair for up-to-date airport information or visit our website - oh, you already have.

Matthew Hall, Chief Operating Officer


LCY Tweets

@dillydollyda No liquids over 100ml, anything under must be put in a sealed clear plastic bag
Delighted to be part of the @CityAM Awards 2015 presenting Business of the Year Award #CityAMAwards
@MMaryMcKenna likely than 10 mins
Christmas deals from @AeliaDutyFreeUK mix & match on a selection of wines, free gift bag with every bottle!
RT @DisabledGo: We're looking forward to launching the @LondonCityAir access guide tomorrow! #disabledaccess
@JayMcEl For info on your flight please get in touch with your airline directly
Did you #GuessThePlace? It was Ibiza! Check out our guide here
Give us your best caption…
RT @altitudeglobal: We love this picture from this morning @LondonCityAir @GEAviation #wingseatwednesday #aviation #clouds #London #sky htt…
@WorldofISA For more info on your flight please get in touch with your airline directly
@original_spuff For more info on your flight you'll need to get in touch with your airline directly
@amybreeden1 We're 22 minutes from Bank Station
@siobhanmcguigan Thanks for letting us know, apologies for the poor experience
@DustLyra you'll need to contact your airline
@siobhanmcguigan Sorry to read this, can you let us know where you are so I can pass this on
@IliyanaStareva is there anything we can help with?
@DustLyra Only outside in designated smoking area
Travelling through LCY & need to post something? Check out the postal services available
Flying domestic @British_Airways? Save time & bypass the carousel with @AirPortr_UK
RT @FOHeming: Sunset at @LondonCityAir! #avgeek #PlanespotterH
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