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London City Airport wins ACI Europe ‘Best Airport’ award

03/07/2012
Award in Recognition of Strong Traffic Growth and Service Quality
 
London City Airport – the only London airport actually in London – has won the ACI Europe ‘Best Airport – 1-5million passengers’ Award at the 8th Annual ACI EUROPE Awards, announced during the gala dinner of the 22nd ACI EUROPE Annual Congress in Madrid. ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of competition.
 
This years’ judging panel was drawn from a well-respected group of independent experts including ACI Asia Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). The judges awarded the 1-5 million passenger  prize to LCY for its austerity-defying strong traffic growth, but also in recognition of its service quality delivery and in particular for its ultra-efficient ‘door-to-gate’ passenger processing times.
 
Declan Collier, CEO of London City Airport, collected the award from Oliver Jankovec, Director General ACI Europe and said he was delighted that the airport’s hard work, determination and commitment has been recognised.
 
“We have put a lot of hard work and considerable investment into delivering what we call the 20/10 proposition – a 20 minute check-in from door to gate, and a 10 minute arrival, from tarmac to train – and it’s great to have that appreciated by our peers in the industry. 
 
“We pride ourselves on the service we deliver to our customers – and to their customers, the passengers – and we continue to strive to improve, currently by focusing on the passenger journey and ensuring we deliver exactly what the passenger wants and needs at every step of the way.”

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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LCY Tweets

Let us know if you're flying off on your summer holidays this weekend! #FlyLCY https://t.co/WvxSyB2J3M
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@little_icicle For further info on your flight please visit the BA desk in the departure lounge, they will be able to assist further.
Passengers please note Ride London is taking place this weekend, closing some roads around LCY. More info here https://t.co/CYB4bmEE2M
City Bar back in 2000 #tbt https://t.co/NM6z9U9GdV
London City Airport challenge launches pupils’ ambition sky-high https://t.co/0yoyO1a825
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RT @tariqahmadbt: @LondonCityAir with Chancellor @PHammondMP to announce new £344m investment-our airports are gateways to the world https…
RT @transportgovuk: .@LondonCityAir plans include investing in a bus and taxi access scheme & improving airport walking and cycle routes ht…
RT @transportgovuk: .@LondonCityAir showcase £344m expansion programme to Transport Minister @tariqahmadbt https://t.co/el5H2qZREa https://…
@cheerfulatoms arrive at 6.30am to ensure you have enough time. If you've checked in online you can just head straight for you Security.
@cheerfulatoms What time are you flying? Can be here 40mins before flight.
RT @transportgovuk: .@LondonCityAir expansion will create 1,600 airport jobs and potentially add £1.5 billion to the UK economy by 2025 htt…
RT @transportgovuk: Better journeys for passengers with @LondonCityAir £344 million expansion programme https://t.co/el5H2qZREa https://t.c…
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