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London City Airport wins 'Social Media' award

31/05/2012

London City Airport wins 'Social Media' award at the Business Travel Magazine's inaugural People Awards which recognises excellence in business travel.

On Thursday 24 May, London City Airport achieved this accolade in recognition of its unique use of social media to deliver leading on-line communications. Social Media is an essential tool for the Airport, being used to provide customer feedback, progressive updates and quick solutions. London City Airport recognises that communication has spread across many media channels and aims to provide an efficient service ensuring that all its passengers are kept up-to-date.
 
Since 2010, the Ecommerce team has continuously and successfully built an online following, which currently boasts a total of 16,296 social followers. Recent surveys conducted by EQ2, in Q4 of 2011 also indicated an impressive increase of 19.62% twitter followers making this channel a key part of the Airport's online passenger communication strategy.  

The LCY Blog

Enter the discussion on all things to do with London City Airport and business travel.

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LCY Tweets

@Cmicaballero1 Hi Camilla, which airline are you travelling with? It is best to speak to them directly. https://t.co/aGGlQobPr5
@JacksonCarroll @SwarmApp Hi Jackson, sorry to hear that, is there anything we can help with?
@whoishiren Sorry to hear this - can you provide more details about your experience today?
@suematthew Great! Where are you off to Sue?
As of the 23/02/17 Sonos will be increasing their prices in the UK @Dixons_Travel, will keep their prices down unti… https://t.co/IXY2F355Xt
Good morning, who's flying this week? #LCY #LondonCityAirport https://t.co/I1xr3WOKF9
@henri_jac Hi Henri there was some low cloud affecting arrivals, including Exeter. Hope you had a good rest of your journey.
Evening from #LCY, let us know if you're flying tonight! & don't forget to vote for us for the Most Scenic Airport:… https://t.co/DaVEK7HVGK
@joehall1020 Brilliant Joe! Glad it's so convenient for you. Have a great flight and even better stag! Is it your own stag?
@JorritBee Hi, you can call us on 02076460000 or come in and see the information desk. Hope its found.
@itsgottobegf I'm sorry to hear this - could you DM us more details so we can look into this for you?
Did you know our runway was complete exactly 30 years ago #FunFactFriday #LCYTurns30 https://t.co/nj4Mk9Airt
@essexgirl46 Make sure you enter :)
Win tickets to the @ClassicCarLDN at the @ExCeLLondon.Classic - competition closes on Feb 20 -… https://t.co/3GPkEjzjKN
RT @British_Airways: #NewRoutes taking off! From April you can fly year round from London City and London Stansted to #Linate in Milan: htt…
Last chance to win flights to #Geneva courtesy of @FlySWISS enter now https://t.co/Zia9IzkdUX https://t.co/MM7nBj88i9
@kev_g1 You get some fantastic views of the City of London! Glad you have us down as most efficient - that's extremely important to us.
@MarkBarrettCW Glad to hear it! Hope you had a lovely flight & enjoyed the coffee!
@SamCov94 Good morning! Where are you flying too?
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