Arriving at the airport
As we carefully begin to restart flying, our opening hours are subject to review and change. Please check the website for the current hours before you travel.
Entering the airport
We’d like to remind you that only passengers with a valid ticket for that day are allowed to enter the airport and they must wear a face mask or appropriate covering.
When you arrive at the airport you will find a new, one-way system in place for entering and leaving the terminal. This has been designed to help maintain social distancing and reduce risk while maintaining the speed and ease of getting through the airport that our passengers value.
You can continue to enter and exit the airport through the terminal front and via the DLR station corridor. Arriving and departing passengers will be separated by Perspex screens, with the one-way system clearly marked and sign-posted.
We highly recommend checking in online. Not only will this make your journey quicker and easier, it also makes it safer by avoiding avoid unnecessary close contact with staff and other passengers.
If you can’t check in online, self-service machines and staffed desks will be available. These will include safety screens and are regularly cleaned as part of our enhanced cleaning regime.
Staff will also be on-hand to help, while following appropriate safety measures.
We haven’t placed any restrictions on luggage. However, individual airlines may have specific policies in place for their passengers, so do check before you book.
The UK Government’s official guidance for passengers strongly encourages you to check in baggage and minimise hand baggage, to speed up boarding and disembarking and to minimise the risk of transmission.