Draft Master Plan Privacy Notice

Last updated June 2019

Privacy Notice

Draft Master Plan 2020-2035 Consultation

This privacy notice (“Notice”) tells you what to expect when you provide your personal information to London City Airport Limited (“We”, “Our”, “LCY”) in response to the Consultation on our draft master plan.

If you choose to submit your response online, this Notice will be supplemental to Our Privacy Policy which can be found on Our website.

Whenever you provide personal information, We are legally obliged to use it in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA).

What is personal information?

Personal information is personal data which is defined by the GDPR and the DPA as “any information relating to an identified or identifiable natural person ('data subject'). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Why do we collect personal information

We collect personal data from you so that We can analyse the feedback We receive and feed this analysis into our final report on Our draft master plan as well as helping us ensure where possible that one feedback form is returned per individual.

What information will we collect about you?

We will collect the following information about you when you provide your feedback to Us in respect of the Consultation on the draft master plan:

  1. Name;
  2. Address;
  3. Post Code; and
  4. Any additional information that you choose to provide in the course of submitting your views.

How will we use the information we collect from you?

We may use the personal information collected from you to:

  • Review and analyse the responses you raise in your feedback
  • Respond to any questions or comments you have raised in your feedback
  • Publish reports and information on the feedback to the Consultation
  • Ensure the safety of our staff and the staff of our third-party service providers

We will not use personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorised by you.

We may periodically contact you with promotional or news material about Us or Our products using the email address or other contact details which you have provided if you have opted into this service.

Who will we share your information with?

We will only share personal information to the extent needed to perform the uses listed above and will take steps to safeguard your personal information.

We may be required to make copies of responses to the Consultation available to the London Borough of Newham, the London Assembly, the Mayor of London, the Secretary of State, the Planning Inspectorate and/or the Civil Aviation Authority. In such instances, we will request that personal information is not placed on the public record, however, please note that these third parties may use any personal information that is disclosed to them in accordance with their own privacy policies, over which we have no control. We therefore recommend that you do not include any information in your response to the Consultation that you would not want to be viewed by these third parties, or to be placed on the public record.

Your information will be handled and used by Our third-party service providers who assist with recording, collating, consolidating, analysing and reporting on feedback received, including:

  • Ove Arup & Partners Ltd, the organisation will that collect, record, analyse, consolidate and report on the Consultation responses and pass the results and data to Us as well as facilitating postcode and address look ups, mapping and email facilities; and
  • Callitech Ltd t/a Moneypenny, the third-party service provider we engage to answer telephone calls made to Our dedicated Consultation line on Our behalf. You can access Moneypenny’s privacy policy on their website here https://www.moneypenny.com/uk/privacy/

We will keep your information within LCY and our trusted third parties except where we may be required to disclose your personal information, without notice, to comply with legal requirements, including any regulation, in relation to legal proceedings or investigations by governmental or law enforcement agencies, including criminal investigations, or to meet tax or other reporting requirements.

Your information is processed only in the UK and is not moved or transferred outside the European Economic Area.

What is the legal basis for collecting and processing your personal information?

Our lawful basis for collecting your personal data is that We have obtained your consent to do so. Your consent is given when you provide your name, contact details and your response to the Consultation within the feedback Form.

We may use your personal data in exceptional circumstances where necessary for Our legitimate interests to contact you by the email provided for ensuring the safety of our staff.

How long will we retain your information?

We will retain your information until the Consultation feedback has been analysed and applied in accordance with the purpose of the draft master plan and in any case no longer than 3 years from the deadline for responses , after which We will delete the personal information We hold. We believe this is the shortest period reasonably required in order to fulfil the purpose for which we have set out to collect your information.

Your rights in relation to your personal data

Under the GDPR and the DPA you have rights we need to make you aware of including the right to:

  1. Request a copy of your personal information that we hold about you
  2. Ask us to rectify information you think is inaccurate. You also have the right to ask Us to complete information you think is incomplete.
  3. Ask us to erase your personal information in certain circumstances
  4. Ask us to restrict the processing of your information in certain circumstances
  5. Object to the processing of your information in certain circumstances
  6. Withdraw consent for the processing of your information where this is justified, and we have no other legitimate grounds for processing it.

To exercise your rights in respect of your personal information, please contact the London City Airport Data Protection Officer at the following address:

Data Protection Officer, London City Airport Ltd, City Aviation House, Royal Docks, London E16 2PB

Alternatively, you can email your request to: dataprotection.queries@londoncityairport.com


If you are unsatisfied with Our response or handling of your personal information, you also have the right to make a complaint to the data protection supervisory authority in the UK, the Information Commissioner’s Office (“ICO”) which can be contacted through various means available on the ICO’s website https://ico.org.uk/global/contact-us/.

This privacy notice was last updated in June 2019. We will inform you of any updates or changes to the Notice.