Friday Aug 19:

Please keep hydrated during this heatwave. If you are travelling through the airport, you can find cold water at our refilling station at Gate 7. To reduce plastic waste, you can also refill your water bottles at any of our cafes/restaurants throughout the terminal.

ID Centre

Please use our FAQ to help you with your aplication, if you require any other further assistance please contact us.

Who do I contact About Airside driver Permits?

Call airside operations on 0207 646 2256 ex 2256

Where do I get Vehicle permits?

Call airside operations on 0207 646 2256 ex 2256

Who do I contact to renew my GSAT, Fire & Ramp training?

Please contact the business centre on 0207 646 0071 or BusinesscentreCAH@londoncityairport.com

I am moving company, can I transfer my GSAT, Fire & Ramp training?

Yes

What documents do I need when collecting my ID pass?

1-7 visitor pass - you will need to always carry the below Photo ID on you for the lifetime of a visitor pass

  • Please use the same ID that was submitted with the application
  • British nationals (passport or Driving licence)
  • EU nationals (passport or National ID card)
  • Other nationals (passport & visa/residence permit)

1-14 day E-pass

  • Please use the same ID that was submitted with the application
  • British nationals (passport or Driving licence)
  • EU nationals (passport or National ID card)
  • Other nationals (passport & visa/residence permit

15-60 day E-pass

  • Please use the same ID that was submitted with the application
  • British nationals (passport or Driving licence)
  • EU nationals (passport or National ID card)
  • Other nationals (passport & visa/residence permit
  • Original Criminal record certificate (green certificate that is posted to your personal/company address)

Full Landside

  • Please use the same ID that was submitted with the application
  • British nationals (passport or Driving licence)
  • EU nationals (passport or National ID card)
  • Other nationals (passport & visa/residence permit
  • Please also ensure that you have completed your Fire training
  • If you are doing a renewal, ensure your previous ID pass has been returned or you have it on hand to return when coming in. you will be turned away if your previous ID card has not been returned

Full airside

  • Please use the same ID that was submitted with the application
  • British nationals (passport or Driving licence)
  • EU nationals (passport or National ID card)
  • Other nationals (passport & visa/residence permit)
  • Original Criminal record certificate (green certificate that is posted to your personal/company address)
  • Please also ensure that you have completed your Fire, GSAT & Ramp training

Airside drivers permit

We only print cards when you have completed the training all enquires need to be directed to airfield operations on 0207 646 2256 ex 2256 You should already be a permanent airside passholder, and you will need to bring your old ADP if you are coming for a renewal.

I need to update information on my ID pass, what do I do?

Any changes to your personal details such as Name, Gender, Job title need to be reported to your line manager/authorised signatory who will submit a notification to us via Mtrust so we can change your pass.

My ID pass is damaged/faded?

Please report this to your manager who will send us a change (due to damage) notification on the relevant system.

How do I check the progress of my pass application?

Please speak with your line manager or authorised signatory.

I do not have my previous ID pass, can I still collect my new pass?

No, you will need to return your old ID pass before being issued a new one.

How long do I have to collect my ID pass?

28 days from the day it is approved, passes that are not collected in this time period will need a new pass application.

Can I collect my airport ID pass with an expired ID, or if my ID has been sent of for renewal?

No, you must have a valid ID to collect your airport ID pass.

I am going on Maternity leave/Long term Sick/Career break, what should I do?

If you are not going to be working at the airport for a lengthy period, firstly you should inform your line manager, they should then inform ID Centre and return your pass to us for safe keeping.

My airport ID is not working, what should I do?

If your card is not working on any door at the Airport, your card could be parked or have a fault, please visit the ID Centre. If your card is not working on an individual door that you previously had access to and your colleagues are also having an access problem. Note the reader number (a five digit code will be on the sticker by the reader), and call IT on 020 7646 0911.

My pass is parked, how do I unpark it?

  • Passes park after they have not been swiped on a door for a period of 60 days.
  • To get your pass unparked, please contact your line manager so they can inform us of your return via mtrust.
  • If you have been away for 6 months and you have an airside pass you will also need to resit GSAT training.
  • If you have been away for 6 months plus as well as re-sitting GSAT we also need a letter from your employer stating that you have continually employed.
  • At present passes can not be unparked unless a COVID return to work External risk assessment or Internal risk assessment has been completed.