Thursday Sep 16:

From the 1st October 2021, most EU, EEA and Swiss citizens will need a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document. Find out more here.

Frequently Asked Questions

Got a question about anything at London City Airport? We've got answers

Can't find the information you need? Please contact LCY General Enquiries on +44 (0)20 7646 0000

If you or any member of your party wishes to cancel or alter a booking, written notification must be given to P&P Associates Ltd trading as London City Airport.

This can be done on Get in touch form by choosing the 'flights, accommodation and packages' option under 'bookings made on'.

The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your hotel is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen hotel will typically have its own cancellation policy. P&P Associates Limited t/a London City Airport will pass on any such policies or charges that the hotel or third party agency has imposed in relation to cancellation to the customer PLUS £35 ADMINISTRATION FEE. In the absence of the hotel having its own policy, the cancellation fee charged by P&P Associates Limited t/a London City Airport will be £35 per booking.

Refunds on all products inevitably take some time to process and you should allow 8 – 12 weeks for the payment to be received back and refunded to the original credit card. The time it takes to process is determined by each individual airline and is beyond our control.

In the event that we are required to apply the results of compensation claims from airlines or other suppliers, we reserve the right to charge a handling fee to cover additional resources needed to process these.

Updated: 10/08/2016