Frequently Asked Questions
Commonly asked questions and answers
Here you will find answers to the most commonly asked questions about London City Airport.
If you cannot find the information you need here, please visit the contact numbers page where you will be able to seek further assistance.
If you or any member of your party wishes to cancel or alter a booking, written notification must be given to P&P Associates Ltd trading as London City Airport.
This can be done on this form http://www.londoncityairport.com/getintouch/contactus by choosing the 'fights, accommodation and packages' option under 'bookings made on londoncityairport.com'.
The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.
Your hotel is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen hotel will typically have its own cancellation policy. P&P Associates Limited t/a London City Airport will pass on any such policies or charges that the hotel or third party agency has imposed in relation to cancellation to the customer PLUS £35 ADMINISTRATION FEE. In the absence of the hotel having its own policy, the cancellation fee charged by P&P Associates Limited t/a London City Airport will be £35 per booking.
Refunds on all products inevitably take some time to process and you should allow 8 – 12 weeks for the payment to be received back and refunded to the original credit card. The time it takes to process is determined by each individual airline and is beyond our control.
In the event that we are required to apply the results of compensation claims from airlines or other suppliers, we reserve the right to charge a handling fee to cover additional resources needed to process these.