Frequently Asked Questions

Commonly asked questions and answers

Here you will find answers to the most commonly asked questions about London City Airport.

If you cannot find the information you need here, please visit the contact numbers page where you will be able to seek further assistance.

There is no tax refund desk at London city airport however there is a drop off box for your forms, located in the security search area. The completed forms should be placed in the envelope provided by the retailer with the relevant credit card details used for the purchase. Customs collect and stamp these at the end of each day.

The refund is processed accordingly and should be credited to your card. Please ask a member of security if you cannot locate the drop off box.

The tax refunds are not managed by the airport.

If you need further assistance about your tax refund please contact the National Advice Helpline on 0845 010 9000.

Another useful website is www.globalrefund.com contact them on travellerservices@globalrefund.com