Thursday Aug 13:

Please note that due to a revised flight schedule from 10-13 August 2020, the Main Terminal will open at 06:30. Passengers are kindly requested not to arrive before this time. Thank you.

Frequently Asked Questions

Got a question about anything at London City Airport? We've got answers

Can't find the information you need? Please contact LCY General Enquiries on +44 (0)20 7646 0000

There is no tax refund desk at London city airport however there is a drop off box for your forms, located in the security search area. The completed forms should be placed in the envelope provided by the retailer with the relevant credit card details used for the purchase. Customs collect and stamp these at the end of each day.

The refund is processed accordingly and should be credited to your card. Please ask a member of security if you cannot locate the drop off box.

The tax refunds are not managed by the airport.

If you need further assistance about your tax refund please contact the National Advice Helpline on 0845 010 9000.

Another useful website is contact them on