Frequently Asked Questions

Got a question about anything at London City Airport? We've got answers

Can't find the information you need? Please contact LCY General Enquiries on +44 (0)20 7646 0000.

Alternatively, fill out the Enquiry form here.

From 1 January 2021, the UK Government is ending the VAT refund scheme for all visitors to the UK. EU and non-EU visitors will be able to purchase goods tax-free in store, if they arrange for all goods to be shipped to their overseas address. For more information click here or here.