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Due to adverse weather conditions flights are experiencing delays, diversions and some cancellations this morning, passengers are advised to contact their airline for flight information. Find airline contact details here.

 
 
Questions And Answers Hero Photo: Customer Service Sign


Can I use the self-service check-in kiosks at the airport?
How do I get to/from Heathrow/Gatwick/Luton airport from/to London City Airport?
Can I use a form of ID other than my passport when taking a flight from London City Airport?
I think I lost an item on the aircraft what do I need to do?
Can I take liquids with me through the security search point?
Are there shower facilities I can use at the airport?
I am transferring from one flight to another, what do I need to do?
Can I take baby food with me through the security search point?
How much baggage can I check-in?
I am interested in doing work experience at the airport, what do I need to do?
I think I lost an item in security/at the airport what do I need to do?
I will need mobility assistance for me or a fellow traveller - who do I need to contact?
What do I do if my flight is delayed or cancelled?
What do I do if the airport is closed?
What do I do about my tax refund form?
Is there viewing areas at London City Airport?
How do I change date/name/time on my flight ticket booked on www.londoncityairport.com?
Do you have an area were I can leave my luggage?
Can I use the online check-in service?
I would like to work at the airport what do I need to do?
Are there club class or airline lounges at the airport?
Can I book my flights online?
Can I travel with pets ?
Can I cancel or amend my flight, accommodation or package booking made on londoncityairport.com?
How long do I need to check in before my flight?
I have an early morning flight, can I stay at the airport overnight? Does the airport close?
Can I travel with my pet?

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