Last updated January 2016
LCY is a company registered in England and Wales under company registration number 01963361 and having its registered office at London City Airport, City Aviation House, Royal Docks, London, E16 2PB. If you have any questions about this privacy notice or do not agree with it, please contact us at firstname.lastname@example.org before using this website.
What information do we collect?
This privacy notice applies to information we collect about:
- people who purchase London City Airport products and services, e.g. car parking
- people who purchase third party services which are offered via London City Airport websites, e.g. flights, hotels and car rental
- people who subscribe or register to receive information from London City Airport, e.g. airport newsletters
- people who participate in London City Airport research and surveys
- people who enter competitions
- people who register for use of LCY provided Wi-Fi
- people who provide feedback to London City Airport via our websites
- job applicants
- visitors to our website
In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (‘personal information”) including first and last name, email address, telephone number and postcode. If you make a booking or reservation through one of our sites your credit card information (such as credit card number, cardholder name and expiration date) is not collected and stored. We also may request information about your flight booking, hotel, vehicle details and/or car rental information. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; purchase products or services, participate in a survey, competition or promotion; ask us a question, or initiate other transactions on our site. If you give us your personal details we will inform you of the uses we make of that information at the time we collect it from you.
Information from Other Sources. We also may occasionally obtain both personal and non-personal information about you from subsidiaries, affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated address information, latest purchase history and demographic information.
How do we use your information?
When you purchase, register or subscribe to certain products or services from London City Airport we may send confirmation and update emails (which may include details of bookings, airport services, product registration or subscription made through our Websites), which may also include marketing material, which we think, may be of interest to you. We do our best to provide you with tailored information so that it will be useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication.
We will, only use your information in order to communicate with you and to provide you with a personalised service or for closely related purposes. We may contact you by post, email, or telephone (including mobile SMS) where you have given us permission to do so.
We may disclose your personal information to others where we are required or permitted to do so by law, or if you send us any material that is unlawful, offensive, abusive, threatening, defamatory, obscene, discriminatory or infringes the rights of anyone else, in order to prevent you from continuing to do so. If you are under 16 you must obtain consent from a parent or guardian before providing us with any personal information.
If at any time you do not want your information used for direct marketing purposes please contact us at email@example.com and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at firstname.lastname@example.org
We will keep your personal information relating to services or products purchased in line with our retention policy. All personal information is held in a secure environment. All personal data that London City Airport collects is used in accordance with the Data Protection Act 1998.
London City Airport may use third party processors to handle personal data collected; these processors may be located in the UK or abroad. When using processors, we ensure that appropriate contractual safeguards, as dictated by the Data Protection Act 1998, are put in place.
How can you access your information?
You can access and update your preferences and parking membership at any time by visiting the link at the bottom of our email correspondence.
If you do not have access or wish to contact us in relation to any personal information that is not displayed you may request details of the personal information we hold about you by making a ‘subject access request’ under data protection laws.
If we do hold information about you we will:
- give you a description of it
- tell you why we were holding it
- tell you who it could be disclosed to
- let you have a copy of the information in an intelligible form.
To make a request to London City Airport for a copy of the information held about you please write to us at London City Airport, City Aviation House, London, E16 2PB. At present we only accepted written request and do not charge for this service but requests will take a maximum of two weeks to be processed.
If you think any information we have about you is incorrect or incomplete, please write to us or email us as soon as possible. We will correct or update any information as soon as we can.
Complaints and queries
London City Airport tries to meet the highest standards when collecting and using personal information. We take any complaints we receive about this seriously and encourage people to bring it to our attention if they think our collection or use of personal information is unfair, misleading or inappropriate.
How do we keep your information secure?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, electronic password protection, protected data collection forms.
If at any point you suspect or become aware of a security incident (i.e. your password is stolen or you receive suspicious communication from someone holding themselves out to be a LCY employee or from a dupe website claiming to be affiliated with LCY), please forward the communication to us or report the incident by email to email@example.com or in writing to LCY at Marketing & Ecommerce, City Aviation House, London City Airport, London, E16 2PB as soon as possible.
What are cookies?
London City Airport collects information about your use of the Website from cookies.
Cookies are small files which are stored on a user's computer. London City Airport us cookies to hold a modest amount of data which can be accessed either by the web server or London City Airport’s computers. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or subsidiary site) to the next. The cookies our third parties and we place on your computer do not collect personally identifiable information like your name, address or payment details. To find out more about cookies, visit www.aboutcookies.org
What cookies does London City Airport use?
The table below explains what cookies we use on our website, why we use them and whether they are “strictly necessary” or another type of cookie e.g. "functionality" or "performance" cookies. We also state in the table whether a cookie is a "persistent" or "session" cookie. The difference is that:
Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.
Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
The different types of cookies we use
London City Airport use the following categories of cookies on our websites:
Strictly necessary cookies are essential to enable you to receive a service on a website. For example, cookies to operate online shopping baskets, do your internet banking or to comply with the law (e.g. such as to keep your information safe). We would not be able to operate our website without using the "strictly necessary" cookies listed below.
||APCOA Car parking booking engine
A session cookie is required to follow your progress through the website. Without this cookie, every page you visited would treat you as a completely new visitor. This cookie does not identify you personally and is not linked to any other information we store about you.
It stores a random unique number or string of letters and numbers.
The cookie is deleted when you close your web browser
||VIBE Itinerary (travel product booking engine)
|| Cookie required to take products selected through the booking process (from one page to another)
The referrer information is also saved against this cookie. Activity saved against each itinerary the customer creates.
|| Cookie acceptance
||The cookie is set when you accept the cookie use notice on the website but the notice is not displayed on each page
Performance cookies collect information about how visitors use a website, for instance, which pages visitors go too most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. Any information collected by these cookies is anonymous. We only use such information to improve our website.
||To track user behaviour to improve website services and functionality and improve user experience.
Google Analytics is a web analytics service provided by Google to help us, to see how our website is used.
Data is anonymous. A random unique number or string of letters and numbers to identify your browser.
||VIBE Session ID
||Functionality/ performance/ reporting/ development insight.
|Activity saved against each you create.
Functionality cookies allow the website to remember choices you make (such as your log in details) and customised preference settings (e.g. text size). They also enable enhanced, more personal features, e.g. a website may be able to provide you with local weather reports or traffic news by using a cookie to remember which region you are in.
These cookies are also used to provide services you have asked for such as watching a video. Information collected by "functionality" cookies may or may not be anonymised, but they cannot track your browsing activity on other websites. The "functionality" cookies on our website only collect anonymous information.
||VIBE Session ID
||Functionality/ performance/ reporting/ development insight
||Activity saved against each itinerary the customer creates.
These cookies collect information about your browsing habits to make advertising relevant to you and your interests. These cookies collect the most information about users.
||Data is anonymous and specific to London City Airport offsite advertsing.
To find out more about cookies used for targeting and advertising follow www.youronlinechoices.com andwww.networkadvertising.org or contact us at firstname.lastname@example.org for further information about the trusted third parties we use.
Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Affiliate Window – Allows us to track affiliate advertisers and purchases. You can find out more about Affiliate Window on their site at http://www.affiliatewindow.com
Google Adwords – This cookie can save people's settings on certain websites and can sometimes be used to track how visitors get to and interact with websites. This can be used for remarketing purposes or to track progress to completion of a booking. You can view Google’s privacy statement at http://www.google.com/intl/en_GB/policies/technologies/ads/
VeInteractive – this is used to improve user experience and collect information when you don’t complete your shopping cart. This allows us to ensure that you have all of the information that you need. For more details please visit http://www.veinteractive.com
How can you manage cookies?
There are various levels of cookie enablement and disablement in the browser you are using. You can manage your browser cookie settings and set your cookie preferences when you arrive at our website, or change them at any time. Please also note, blocking cookies may prevent some website pages from displaying correctly.
Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Although, please do remember that if you do not consent to our functionality cookies, parts of our website will not work.
Links to third party websites
How to contact us
Data Protection Manager (Marketing)
City Aviation House,
London City Airport,
London, E16 2PB