London City Airport has been working with organisations to improve the airport experience for all of our passengers. If you or someone you are travelling with, you can request a special lanyard to wear. Members of London City Airport staff will be able to identify you as someone who might need additional support or help as you travel through the airport. If you would like to have a lanyard, please pick one from the Information point at the terminal building.
Together with the Business Disability Forum (http://businessdisabilityforum.org.uk/) we have trained our staff to know how to recognise signs of non-visible disabilities and anxieties, and how to identify and remove barriers that these passengers may face by making small adjustments.
We have also developed, together with the experts from the Business Disability Forum, a passenger booklet “Travelling through London City Airport” which provides an overview of the different stages of the airport journey from arriving to boarding your plane, and then from landing to leaving the airport. The booklet serves as visual guidance containing all the essential information in an accessible format and can be viewed here. Alternatively you can pick a copy from the Information point at the terminal building.
London City Airport is currently in discussion with Crohn’s and Colitis UK, the national charity for people with Inflammatory Bowel Disease, to install additional signage on our accessible toilets to help ensure that people with a “hidden” disability are not disadvantaged from using these facilities.
If you need more information, please email us at firstname.lastname@example.org. Alternatively, you can come and speak to us at the information desk upon arrival. The information desk is located on the left as you pass through the airport internal entrance.
London City Airport has been working together with the National Autistic Society to find out what they think about how we do things and how we can improve the physical environment of the airport.
The National Autistic Society has advice for those travelling with children or adults with autism, as well as how to prepare and plan for your journey To view this information, visit http://www.autism.org.uk/.
If you are travelling with children on the autism spectrum, please let us know in advance by emailing email@example.com and we will arrange for a member of our Customer experience team to join you and walk you through to your departure gate.
Together with the National Autistic Society, we host familiarisation visits at the airport. The first open day took place at the end of April when a group of representatives from the National Autistic Society together with volunteers and parents joined airport staff to gain a better understanding of the airport journey and processes – from check-in and security to departures and boarding.
Airports can be very stressful for passengers and if you have dementia that can make the airport experience even more stressful. London City Airport worked together with the Alzheimer’s Society to roll out the Dementia Friends scheme across the airport.
Dementia Friends is the biggest ever initiative to change people’s perceptions of dementia which aims to transform the way the nation thinks, acts and talks about the condition. London City Airport staff from our Customer Experience, Terminal Front and Security teams have now become Dementia Friends having learned about what it is to live with dementia ensuring they have the knowledge and awareness of how to assist passengers.
The Alzheimer’s Society has also produced a useful document containing the most important information for travelling and planning your holiday.
Travelling with a colostomy
Together with the Colostomy Association, London City Airport has delivered relevant training to all our security staff. The training is now part of all our introductory and refresher courses for our security agents.
General advice on travelling through London City Airport
The majority of our passengers travel in the peak times of 07.00-10.00am and 4.00pm-8.00pm, therefore in order to avoid the crowds, and if you have flexibility on travel times, you may want to consider travelling at off-peak periods such as late morning, lunchtime and early afternoon.
If you require any additional support while going through security screening please email us in advance at firstname.lastname@example.org. We will be able to arrange fast track security screening as well as seperate or alternative screening.
Portable hearing loops are available for passengers, please speak to us at the information desk or email us email@example.com for further information.