Tuesday Sep 21:

From the 1st October 2021, most EU, EEA and Swiss citizens will need a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document. Find out more here.

Navigating the Airport

From cafes to shops, cashpoints to airport luggage services, here’s how to find what you’re looking for.

Plan your visit to London City Airport

Eating and drinking

Caffè Nero

The Caffè Nero philosophy is really simple: premium Italian coffee, a warm and welcoming atmosphere, good food and great personal service.

The City Bar

The City Bar has a buzzy atmosphere and stocks internationally renowned premium draught lagers as well as local ales and lagers provided by the International award-winning Meantime Brewery, one of Britain's highest profile micro-brewers. Call for more information on +44(0)20 3203 2799 and view the menu here.

Panopolis (Before Security & After Security

With a range of premium quality breads from around the world and inspired, creative fillings, Panopolis is great for busy people on the move.

Tel: +44(0)20 7646 0423

Pret A Manger

Located on the ground floor of the Terminal, Pret A Manger creates handmade natural food avoiding the obscure chemicals, additives and preservatives common to so much of the prepared and fast food on the market today. Call them on +44(0)20 7932 5389 and view the menu  here. 

Ground floor areas

Self-service check-in

Passengers can check in for flights with British Airways, Lufthansa, Alitalia, Luxair, and SWISS using the self-service kiosk machines in the Terminal or outside the airport entrance next to the London City Airport Docklands Light Railway station.

Self-bag tagging

Self bag tagging is available to all British Airways passengers. Visit one of the blue self-service check-in kiosks located in the Terminal or along the walkway between the airport and Docklands Light Railway station and follow the instructions. For more information click here.

First floor areas

BA Club Lounge

The BA Club lounge is only available to passengers travelling from London City Airport to New York JFK.



The Aelia duty-free shop is popular with frequent city flyers and holidaymakers alike. It’s filled with fine wines, spirits, vintage champagnes, cosmetics, perfume, sweets, technology and high-fashion accessories. If you are travelling outside of the EU don’t forget to take advantage of more savings on duty-free liquor and tobacco. Ask a member of staff for more details.


WHSmith offers the perfect range of books, newspapers and magazines, confectionery, cold drinks and tasty snacks, together with health and beauty supplies to keep you fresh on your journey.

Tel:+44 (0)20 7476 9782

WHSmith Book Shop

From top-rated business titles, to the hottest properties in fiction and premium photographic gift books for that special someone, WHSmith has the perfect book for every journey. See in store for great offers on bestselling titles and recommended reads or check the latest book releases here.

Tel: +44 (0)20 7476 7780 



Smoking is not permitted inside the Terminal or once you have passed through Security but is permitted in the designated area outside the Terminal.

Electronic cigarettes

Passengers are not permitted to use electronic cigarettes inside the Terminal or once through Security.


If you’re in a hurry, we also have several cash points (ATMs) in the airport. They accept most credit, debit, Maestro and American Express cards and you’ll be able to withdraw both Euros and Pounds Sterling. You’ll find them before and after Security, as well as in the arrivals hall.

Travelex - Bureau de Change

You don’t need to go out of your way to sort out your travel money. Whatever currency you need, simply order it online from Travelex and you can pick it up from us at London City Airport right before you fly.

Airport luggage services

London City Airport offers a left luggage service, allowing you to store bags safely until you return. To find out more and to book click here.


Drop-off area

Passengers can be dropped off on the forecourt next to the Terminal. You can’t park and wait on the forecourt next to the Terminal building and cars must not be left unattended. Please note that Automatic Number Plate Recognition (ANPR) cameras are in use and fines will be issued. If you have reduced mobility or have special requirements please click here.

Terminal building postcode: E16 2PX Terminal car park postcode (disabled, Terminal (short) and Main stay) : E16 2PB

Docklands Light Railway (to London Underground)

London City Airport is easy to reach by public transport, with a fast Docklands Light Railway service linking to London’s Underground and national rail stations.

Oyster cards can be used on all forms of public transport and it’s best to purchase cards in advance. To purchase a visitor Oyster card click here.

Car hire

Car hire desks are located next to the Terminal; opening hours as follows:

Monday to Friday 07.00 - 21.30

Saturday 07.00 -16.00

Sunday 10.00 -21.30

To book car hire online click here for a quote.

London Black Taxis

London Black taxis are available directly outside the Terminal building.

Click here for more information.

Apron areas

BA Club World-only flight to New York

BA's Club World London City is a business-class service between the financial hearts of London and New York.



CityJet operates a range of destinations from London City Airport.

To view these destinations click here.

Airport information desk

The airport information desk is in the main concourse on the left as you enter the main doors. Open during operational hours, the information desk offers help with general airport enquiries and flight information.


We have partnered with AccessAble to create detailed accessibility guides for the Airport, please click here for all of our in depth guides.

Link AA Circle Purple v2 copy