Navigating the Airport

From cafes to shops and car hire, here’s how to find what you’re looking for.

Plan your visit to London City Airport

Eating and drinking

Caffè Nero

The Caffè Nero philosophy is really simple: premium Italian coffee, a warm and welcoming atmosphere, good food and great personal service.

The City Bar

The City Bar has a buzzy atmosphere and stocks internationally renowned premium draught lagers as well as local ales and lagers provided by the International award-winning Meantime Brewery, one of Britain's highest profile micro-brewers. Call for more information on +44(0)20 3203 2799 and view the menu here.

Pret A Manger

Located on the ground floor of the Terminal, Pret A Manger creates handmade natural food avoiding the obscure chemicals, additives and preservatives common to so much of the prepared and fast food on the market today. Call them on +44(0)20 7932 5389. 

Ground floor areas

Self-service check-in

Passengers can check in for flights with British Airways, Lufthansa, Alitalia, Luxair, and SWISS using the self-service kiosk machines in the Terminal or outside the airport entrance next to the London City Airport Docklands Light Railway station.

Self-bag tagging

Self bag tagging is available to all British Airways passengers. Visit one of the blue self-service check-in kiosks located in the Terminal or along the walkway between the airport and Docklands Light Railway station and follow the instructions.



The Aelia duty-free shop is popular with frequent city flyers and holidaymakers alike. It’s filled with fine wines, spirits, vintage champagnes, cosmetics, perfume, sweets, technology and high-fashion accessories. If you are travelling outside of the EU don’t forget to take advantage of more savings on duty-free liquor and tobacco. Ask a member of staff for more details.


WHSmith offers the perfect range of books, newspapers and magazines, confectionery, cold drinks and tasty snacks, together with health and beauty supplies to keep you fresh on your journey.

Tel:+44 (0)20 7476 9782

WHSmith Book Shop

From top-rated business titles, to the hottest properties in fiction and premium photographic gift books for that special someone, WHSmith has the perfect book for every journey. See in store for great offers on bestselling titles and recommended reads or check the latest book releases here.

Tel: +44 (0)20 7476 7780 



Smoking is not permitted inside the Terminal or once you have passed through Security but is permitted in the designated area outside the Terminal.

Electronic cigarettes

Passengers are not permitted to use electronic cigarettes inside the Terminal or once through Security.


Drop-off area

Passengers can be dropped off on the forecourt next to the Terminal. You can’t park and wait on the forecourt next to the Terminal building and cars must not be left unattended. Please note that Automatic Number Plate Recognition (ANPR) cameras are in use and fines will be issued. If you have reduced mobility or have special requirements please click here.

Terminal building postcode: E16 2PX Terminal car park postcode (disabled, Terminal (short) and Main stay) : E16 2PB

Docklands Light Railway (to London Underground)

London City Airport is easy to reach by public transport, with a fast Docklands Light Railway service linking to London’s Underground and national rail stations.

Oyster cards can be used on all forms of public transport and it’s best to purchase cards in advance. To purchase a visitor Oyster card click here.

Car hire

Car hire desks are located next to the Terminal; opening hours as follows:

Monday to Friday 07.00 - 21.30

Saturday 07.00 -16.00

Sunday 10.00 -21.30

To book car hire online click here for a quote.

London Black Taxis

London Black taxis are available directly outside the Terminal building.

Click here for more information.

Apron areas

BA Club World-only flight to New York

BA's Club World London City is a business-class service between the financial hearts of London and New York.


Our partner airlines operate a range of destinations from London City Airport.

To view these destinations click here.

Airport information desk

The airport information desk is in the main concourse on the left as you enter the main doors. Open during operational hours, the information desk offers help with general airport enquiries and flight information.


We have partnered with AccessAble to create detailed accessibility guides for the Airport, please click here for all of our in depth guides.

Link AA Circle Purple v2 copy