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The Inside Track: Getting the Best Business Experience at LCY

London City Airport has always cut a fine figure in the eyes of business travellers, thanks to easy access to central London, compact design and speedy service, but last year we’ve really buffed our boots with the launch of the Bloomberg Hub and an exciting trial with the intriguingly-named ‘Internet of Things’ project.

Planning

When it comes to planning your trip, our website is your best ally. You’ll probably notice the prominent grey, square tabs that help with all aspects of journey planning. You can book your flight with us here, using the same, clear booking engine you might recognise from certain major flight aggregator sites.

Keeping you up to speed with any security, weather or traffic issues, is the impossible-to-miss orange update banner on all pages of the website.

Our destination guides will fill you in on the all destinations we fly to, with expert content and information on everything you might need when you hit the tarmac, from food and drink, to shopping, nightlife, hotels, top attractions and sights.

London City’s link with the Docklands Light Railway provides unrivalled access to the heart of London; you can be at Bank Underground Station in 22 minutes or Oxford Circus within 35, so you can forget about overpriced airport shuttles or sitting in a stifling tube car for hours on end.

Just because we’re super-accessible it doesn’t mean we take things for granted. Check out our comprehensive getting here page to review the various ways you can reach us: by bus, car, DLR, minicab or taxi.

Arrival

Most of our travellers arrive via the DLR, which takes you directly into the terminal building with 50 steps. Thanks to our compact layout, you’ll find yourself directly in front of the 16 check in desks on the ground floor, catering for 10 airlines. Some airlines also offer self-service check in kiosks and you can also expect friendly staff to usher you promptly to your correct desk.

If you’ve got time to grab a freshly made bite downstairs while you check your email with our free terminal-wide Wi-Fi, you’ll find both a Pret A Manger and boutique boulangerie, Panopolis.

Pre-Departure

Upstairs you’ll find the Bloomberg Hub, a new business-friendly feature which gives us the edge over other London airports. Ascend the escalator and you’ll immediately notice the huge ticker with the latest financial market updates and the media wall broadcasting Bloomberg Television. Set into the benches approaching the gates are touchscreen terminals which you can use to work or explore the full range of Bloomberg’s apps and services.

It’s worth noting that we operate a Silent Airport Policy with no flight announcements made except in emergencies, so be sure to check the many screens for the latest departures info.

Facilities on site include a complimentary shoe shine service, a well-stocked WH Smith and several Travelex Bureaux. After security, there’s also a Boots Chemist and jewellers Links of London.

LCY is the only UK airport participating in a pioneering Internet of Things project. This innovative initiative uses sensors and other cutting edge technology to monitor how people interact in our building. Specifically we’re using it to explore how customers move around the terminal to identify how we can improve their experience.

We pride ourselves on the speed of our security process, something which customers continually express their delight about. We’re also chuffed to hold our record as the UK’s most punctual airport since 2012, with the shortest average delay. On most days you can expect the whole process to take under an hour, from arrival to boarding.

Getting ready to fly

After breezing through security, you can relax in the lounge, where you can caffinate at Caffe Nero or Espressamente Illy while watching the Bloomberg screens, or have a quick, informal conflab over a micro-brewery pint of Meantime in the City Bar & Grill.

All of our departure gates are no more than 7 minutes’ walk from security allowing you more time to enjoy your beverage before you board your flight.

By Kirsty Knaggs

business travel,business traveller,speedy,access,airport,london,city,services,bloomberg,planning,trip,booking,flight
06/02/2015

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@Ops_officer @AnnabelleDawnT Safe flight guys!
@tracymarkham @LCYFlightInfo Fantastic to hear that!
@eddiej25 Extremely sorry to hear that - could you DM us more details so i can pass this feedback on? Hope you get home soon.
@LamboJambo76 Very sorry to hear that - I've passed this back to the team.
So, who has been to Brick Lane Brews, the café-bar concept at #LondonCityAirport? If not, make sure you visit on yo… https://t.co/e9M0K7zugO
#LondonCityAirport were at the #BTShow this week - thanks for everyone that came to speak to us; it was a busy two… https://t.co/3Jy49OsiVS
@casey_are Hi Kevin, sorry to hear this, can you DM us more details?
Have you voted for us yet in the World's Most Scenic Airport' award? https://t.co/RE9yt3D1xD Here is a reason to vo… https://t.co/5lD0nP1CQa
@JamesWerth @British_Airways fantastic time of day to travel too!
@tallblokerobbie Thanks, Rob. I'll pass this back to the terminal team nevertheless. Thank you for your patience.
@tallblokerobbie That's fantastic to hear! Did you manage to get a name? Sorry you were delayed / cancelled flight though, Rob.
@MissJodieJones Hi, the airline are in the best position to give you up to date information - you can call CityJet on 02076460709
@Dublindamo according to the information I have, it is boarding at gate 24? Weather has been affecting flights today.
@henri_jac @flybe understand your frustration. Hopefully you should be on the move soon.
@KarenFox_ Hi Karen, sorry you are disrupted. Screens are updated by handling agents / airlines - staff awith iPads should be able to help
@henri_jac @flybe Sorry you have been disrupted - staff are aware & dealing with the situation.
Weather conditions are affecting some flights - please check with your airline for specific info regarding this eve… https://t.co/KBtawIUd7g
@danielherval Adverse weather has been causing issues all day - please do check with your airline for the latest information.
@catherinako1 Hi, best to check with your airline or tweet your flight number to @LCYFlightInfo for automated flight information.
@ianmanthorp The website is back up and running - just tested it. I can give you the number if you let me know who you are flying with?
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