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The Inside Track: Getting the Best Business Experience at LCY

London City Airport has always cut a fine figure in the eyes of business travellers, thanks to easy access to central London, compact design and speedy service, but last year we’ve really buffed our boots with the launch of the Bloomberg Hub and an exciting trial with the intriguingly-named ‘Internet of Things’ project.


When it comes to planning your trip, our website is your best ally. You’ll probably notice the prominent grey, square tabs that help with all aspects of journey planning. You can book your flight with us here, using the same, clear booking engine you might recognise from certain major flight aggregator sites.

Keeping you up to speed with any security, weather or traffic issues, is the impossible-to-miss orange update banner on all pages of the website.

Our destination guides will fill you in on the all destinations we fly to, with expert content and information on everything you might need when you hit the tarmac, from food and drink, to shopping, nightlife, hotels, top attractions and sights.

London City’s link with the Docklands Light Railway provides unrivalled access to the heart of London; you can be at Bank Underground Station in 22 minutes or Oxford Circus within 35, so you can forget about overpriced airport shuttles or sitting in a stifling tube car for hours on end.

Just because we’re super-accessible it doesn’t mean we take things for granted. Check out our comprehensive getting here page to review the various ways you can reach us: by bus, car, DLR, minicab or taxi.


Most of our travellers arrive via the DLR, which takes you directly into the terminal building with 50 steps. Thanks to our compact layout, you’ll find yourself directly in front of the 16 check in desks on the ground floor, catering for 10 airlines. Some airlines also offer self-service check in kiosks and you can also expect friendly staff to usher you promptly to your correct desk.

If you’ve got time to grab a freshly made bite downstairs while you check your email with our free terminal-wide Wi-Fi, you’ll find both a Pret A Manger and boutique boulangerie, Panopolis.


Upstairs you’ll find the Bloomberg Hub, a new business-friendly feature which gives us the edge over other London airports. Ascend the escalator and you’ll immediately notice the huge ticker with the latest financial market updates and the media wall broadcasting Bloomberg Television. Set into the benches approaching the gates are touchscreen terminals which you can use to work or explore the full range of Bloomberg’s apps and services.

It’s worth noting that we operate a Silent Airport Policy with no flight announcements made except in emergencies, so be sure to check the many screens for the latest departures info.

Facilities on site include a complimentary shoe shine service, a well-stocked WH Smith and several Travelex Bureaux. After security, there’s also a Boots Chemist and jewellers Links of London.

LCY is the only UK airport participating in a pioneering Internet of Things project. This innovative initiative uses sensors and other cutting edge technology to monitor how people interact in our building. Specifically we’re using it to explore how customers move around the terminal to identify how we can improve their experience.

We pride ourselves on the speed of our security process, something which customers continually express their delight about. We’re also chuffed to hold our record as the UK’s most punctual airport since 2012, with the shortest average delay. On most days you can expect the whole process to take under an hour, from arrival to boarding.

Getting ready to fly

After breezing through security, you can relax in the lounge, where you can caffinate at Caffe Nero or Espressamente Illy while watching the Bloomberg screens, or have a quick, informal conflab over a micro-brewery pint of Meantime in the City Bar & Grill.

All of our departure gates are no more than 7 minutes’ walk from security allowing you more time to enjoy your beverage before you board your flight.

By Kirsty Knaggs

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