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‘Carousel Collection’ service now available to all BA domestic passengers


Following a successful trial of Carousel Collection on specific British Airways routes the airline are now extending the service to all its domestic passengers travelling through London City.

The deal will continue to see Executive Club Members enjoy complimentary Carousel Collection courtesy of British Airways.

Passengers can now book the ‘on demand’ service from any device, right up until the point of ‘take-off’ safe in the knowledge that when they touch down at London City they can effortlessly leave the plane and head straight for the exit, commencing their onward journey without the distraction or delay of waiting to pick up their bags from the baggage reclaim.

AirPortr, the UK’s first airport premium luggage concierge service, pick up the bags on the passengers behalf and then ensure that they are delivered that same day, within hours, wherever needed. The traveller enjoys more time and a better onward journey, ensuring their focus and energy is spent on achieving what they want and need to do without burdensome baggage dictating their itinerary – AirPortr call it ‘Luggage Freedom’.

Key feedback from passengers;

  • Helped frequent business travellers reduce travel costs opting to use public transport when alleviated of their bags
  • Enabled quicker and easier travel around London, driving productivity
  • Journey time savings of up to an hour allowed passengers to either fit in another meeting or catch a later flight into London City

Key successes of the initial trial;

  • 100% flawless service and delivery record
  • Regular and repeat usage of the service by a number of Executive Club Members
  • Particularly strong demand with frequent business travellers flying into London City from Edinburgh

Carousel Collection costs £10 per booking and the standard AirPortr booking starts from £15 for the first bag and only £5 per additional bag (regardless of weight or size). In addition to receiving a 10% discount when booking the AirPortr service, the Carousel Collection fee will continue to be waived for all Executive Club customers (all tiers) when entering their membership number when booking.

Customers wishing to take advantage of the new service can simply pre-book up to their flight’s departure time at or by calling 0203 384 6677. There is also an AirPortr Concierge desk at London City Airport.

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