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London City Airport’s Social Media Sky-Rockets

22/12/2010

London City Airport’s social media activity surged over the last 7 days of weather disruptions. The Airport’s twitter account is now followed by 5587 passengers, an increase of 22%, with over 650 friends on Facebook.

The Airport is using social media to communicate to anxious passengers by regularly updating them on weather, flight delay and cancellation information. With over 150 tweets per day, the Airport’s team are responding immediately to all queries.  Grateful passengers continue to follow the Airport’s reports which are communicated faster and more effectively than other traditional methods.

The Airport’s website hits also saw an increase of 4,000 visits per day during this past week.

Richard Gooding OBE, Chief Executive of London City Airport commented: “Social Media has been a valuable tool during the recent weather disruptions allowing the Airport to send personal messages and to interact with our customers during these uncertain conditions.”

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For more on media relations.

For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

For general media enquiries please email us at media@londoncityairport.com

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Andrew Scott
PR Manager

Tel: +44 (0)203 203 2497

Email Andrew directly >
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Charlotte Beeching
Corporate Communications Director

Tel: +44 (0)207 646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07801 579 273 / 07747 103 884

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@thejoebenn Fantastic! Great to hear!
@BatttySA Hi Michael the airport is operating normally this morning. Have a good trip!
@SydneyAirport @iflymia @HeathrowAirport Ready when you are. We'll go with the flow #AirportThrowdown https://t.co/B3Omf9oBeR
@albertaviation Hi Albert @Ryanair does not operate here. A list of the airlines at London City can be found here https://t.co/P1eV5kjTkj
@aviationcommons @HeathrowAirport @iflymia Looking good guys, but we'll let this skyline pic do the talking...… https://t.co/bapu9CG6Bt
@spoonwood05 enjoy the craic Dennis!
We were out & about last week & got this beauty taking off! #LondonCityAirport #LCY #BritishAirways https://t.co/z8oOly5snw
@BUBB1ES Hi, we do make all efforts to uphold a 15 min arrival time from plane to train/taxi but sorry to hear today was an exception
@spoonwood05 Lucky you! Where are you off to Dennis?
@suematthew Have a great time in NYC! Hope you enjoyed the great service on @British_Airways BA001
@houpsc @cityjet Hi Chelsey here is CityJet's number it's best to speak with the airline directly 0203 481 1259.
@Cmicaballero1 Hi Camilla, which airline are you travelling with? It is best to speak to them directly. https://t.co/aGGlQobPr5
@JacksonCarroll @SwarmApp Hi Jackson, sorry to hear that, is there anything we can help with?
@whoishiren Sorry to hear this - can you provide more details about your experience today?
@suematthew Great! Where are you off to Sue?
As of the 23/02/17 Sonos will be increasing their prices in the UK @Dixons_Travel, will keep their prices down unti… https://t.co/IXY2F355Xt
Good morning, who's flying this week? #LCY #LondonCityAirport https://t.co/I1xr3WOKF9
@henri_jac Hi Henri there was some low cloud affecting arrivals, including Exeter. Hope you had a good rest of your journey.
Evening from #LCY, let us know if you're flying tonight! & don't forget to vote for us for the Most Scenic Airport:… https://t.co/DaVEK7HVGK
@joehall1020 Brilliant Joe! Glad it's so convenient for you. Have a great flight and even better stag! Is it your own stag?
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