skip to content
 

Passengers are advised that check-in is open 2 hours before scheduled departure. Passengers will be unable to check-in before this time.

 
 
 

Saturday 30 and Sunday 31: due to events taking place in London this weekend passengers travelling by road may experience delays getting to the airport. For more information click here.

 
 

60 Second Arrival Pledge at London's New Look Jet Centre

02/05/2013

The experience of taking a private jet to and from the heart of London will soon be even better, as the Jet Centre at London City Airport (LCY) is getting a makeover.

An extensive remodelling and refurbishment programme is underway to enhance the customer experience at the facility, which is located just three miles from Canary Wharf and seven miles from the City. The works aim to streamline and speed up the passenger journey through the Jet Centre, while building on the levels of customer service for which the LCY Jet Centre is known.

The key elements of the refurbishment comprise:

As well as making improvements to the Jet Centre passenger experience, security facilities are to be updated and relocated to a new, dedicated area where discreet checks can be carried out before passengers board their jet - ensuring increased levels of privacy and personal service, as well as a more rapid transit through the process. 

Axel Ienna, London City Airport Jet Centre Director, believes the improved Jet Centre layout and facilities will add a new dimension to an already premium product, providing unique connectivity to the UK’s business heart: “The Jet Centre 2013 represents a significant change in the way we do things and the service we offer – still premium quality, still with a personal touch, but now with a new dimension of speed, convenience and dedication exactly suited to the needs of the discerning private jet customer.”

The remodelling works are expected to take around six weeks to complete and are already underway. Work will be completed outside of normal operating hours to avoid disruption.

Further information

Jeremy Probert, Corporate Communications Director, London City Airport

Tel: 0207 646 0016
Mob: 07798 708163
Email: jeremy.probert@londoncityairport.com

Search news stories

Get in touch.

For more on media relations.

For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

Picture of Andrew

Andrew Scott
PR Manager

Tel: +44 (0)203 203 2497

Email Andrew directly >
Picture of Charlotte

Charlotte Beeching
Corporate Communications Director

Tel: +44 (0)207 646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07801 579 273 / 07747 103 884

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@markyspa Absolutely, we're working on it. Apologies for poor experience but please don't hesitate to let us know next time, happy to help.
@mrsopinionated1 if you let us know where you are so we can get one of our customer service reps to pop over.
@mrsopinionated1 Are you still in departures now?
@markyspa We apologise for the congestion, is there anything we can do to assist now?
@mrsopinionated1 Sorry to read this, we apologise for the congestion is there anything we can do to help?
Let us know if you're flying off on your summer holidays this weekend! #FlyLCY https://t.co/WvxSyB2J3M
@nick2958 All info on road closures/disruption can be found here https://t.co/0tD4KhZQ5u
@little_icicle For further info on your flight please visit the BA desk in the departure lounge, they will be able to assist further.
Passengers please note Ride London is taking place this weekend, closing some roads around LCY. More info here https://t.co/CYB4bmEE2M
City Bar back in 2000 #tbt https://t.co/NM6z9U9GdV
London City Airport challenge launches pupils’ ambition sky-high https://t.co/0yoyO1a825
This week's #BookClub recommendation is 'Marble Collection' by Cecelia Ahern, it's a potential tear-jerker! https://t.co/np0fZ7BL6o
3 year guarantee included with any Mac purchased at Dixons Travel at LCY! #GadgetOfTheWeek https://t.co/95SPzwIUVa
What's on your travel playlist? Snoop Dogg 'Drop it Like it's Hot' is on ours! https://t.co/p4CxnIZwO9 https://t.co/ORBWKF4RM0
Morning from LCY, caption time! ✈️✈️ https://t.co/sBRziZfYpX
@HelenORahilly Sorry to read this, please email our team so we can investigate further online@LCY.co.uk
@sminicooper For updates on your flight please get in touch with your airline directly
@AvrilKinnerk Hi, for further updates on your flight please get in touch with your airline directly.
RT @tariqahmadbt: @LondonCityAir with Chancellor @PHammondMP to announce new £344m investment-our airports are gateways to the world https…
RT @transportgovuk: .@LondonCityAir plans include investing in a bus and taxi access scheme & improving airport walking and cycle routes ht…
Follow Us Facebook Twitter YouTube icon Youtube instagram icon Instagram

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter.

Parking

Car parking pre-book online.

Save up to 60% >

Holiday

Book your holiday.

Click here now >

LCY icon

London City Airport

See all destinations >.

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter:
Submit >