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London City Airport to introduce information pod and ‘London Ambassadors’ to guide 2012 visitors to the capital’s hotspots

27/10/2011

London City Airport, the capital’s only airport with a London postcode, is preparing for its busiest year yet in 2012 as London continues to move east and puts the airport on the doorstep of the city’s newest developments.

 

In order to facilitate the needs and demands of increasing numbers of passengers, the airport will be introducing a 2012 information pod in the terminal throughout the duration of the Olympics and Paralympic Games to assist visitors to London. Passengers flying into and from London City Airport will benefit from the Docklands Light Rail direct service to Stratford, providing a time-saving option and minimal ground transportation costs.

 

Manned by ‘London Ambassadors’, passengers will receive real time travel advice plus information on the many sights and sounds that London has to offer. Supported by the Greater London Authority (GLA), the Ambassadors will encourage short-haul visitors to enjoy all attractions in the capital including museums, parks, sights and shows, as well as sporting events.

 

London City Airport is located just three miles from the main Olympic Park and even closer to ExCel and the North Greenwich Arena, home to select Olympic and Paralympics’ events. In addition, it has Westfield Stratford City with the imminent Siemens Pavilion and ‘Tech City’, (the new headquarters for Google UK), on its’ doorstep. Offering a check-in time of just 20 minutes and a 10 minute transfer time from plan to surface transport on arrival, London City is ideally placed to play a key role in the transport provision for arriving visitors in 2012.

 

Jeff Minnithorpe, Olympics Project Manager, London City Airport, said, “We are proud to have been approached by the GLA and chosen as a host for this facility. The information booth will be a welcome addition to London City Airport and we look forward to helping visitors to London in 2012 make the most of their time in this vibrant city. London City Airport is a vital entry point to London and the UK and this service will enhance our existing services and improve the customer experience for everyone travelling through the airport.”

 

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LCY Tweets

@JamesWerth @British_Airways fantastic time of day to travel too!
@tallblokerobbie Thanks, Rob. I'll pass this back to the terminal team nevertheless. Thank you for your patience.
@tallblokerobbie That's fantastic to hear! Did you manage to get a name? Sorry you were delayed / cancelled flight though, Rob.
@MissJodieJones Hi, the airline are in the best position to give you up to date information - you can call CityJet on 02076460709
@Dublindamo according to the information I have, it is boarding at gate 24? Weather has been affecting flights today.
@henri_jac @flybe understand your frustration. Hopefully you should be on the move soon.
@KarenFox_ Hi Karen, sorry you are disrupted. Screens are updated by handling agents / airlines - staff awith iPads should be able to help
@henri_jac @flybe Sorry you have been disrupted - staff are aware & dealing with the situation.
Weather conditions are affecting some flights - please check with your airline for specific info regarding this eve… https://t.co/KBtawIUd7g
@danielherval Adverse weather has been causing issues all day - please do check with your airline for the latest information.
@catherinako1 Hi, best to check with your airline or tweet your flight number to @LCYFlightInfo for automated flight information.
@ianmanthorp The website is back up and running - just tested it. I can give you the number if you let me know who you are flying with?
@ianmanthorp It's been worked on as we speak. Are you flying today? You can find contact details for your airline: https://t.co/tnyzmNPYn6
@ianmanthorp Hi, you were tweeting our automated service - our site is having a few server issues. Your airline is best placed to assist.
@_NatashaClark Hi, sadly there isn't an alternative at the moment. But please do keep an eye on our feeds in the future for opportunities.
@jklasser Hi Dave, appreciate the frustration but glad you are on your way now. Have a nice flight.
@rbmulder Hi, our site is having a few server issues, you can use our automated flight info service @LCYFlightInfo or contact your airline.
@fabionyc Apologies for the late reply - there is some disruption this morning, please check with your airline is you are flying.
Due to adverse weather conditions, some flights may be disrupted - please check with your airline for specific flight info.
@neil_barrett Looks like you had a good day! Hope the flight was good.
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