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Passengers are advised that check-in is open 2 hours before scheduled departure. Passengers will be unable to check-in before this time.

 
 
 

Saturday 30 and Sunday 31: due to events taking place in London this weekend passengers travelling by road may experience delays getting to the airport. For more information click here.

 
 

London City Airport’s E-Commerce team proudly received the ‘Social Media’ award at the Business Travel Magazine’s inaugural People Awards.

31/05/2012
The accolade recognises the airport’s unique and effective use of social media in delivering leading online communications. The E-Commerce team have successfully built up an online following with a total of 16,926 social followers.  Q4 of 2011 saw an impressive increase of 19.62% twitter followers – making this channel a key part of the airport’s online passenger communication strategy. 
 
The judges, representatives from the travel industry, found the airports “use of social media for alerts, customer feedback & progressive updates ensure speedy solutions, improving business efficiency and customer satisfaction.”
 
Bryn Owen, Marketing Director for London City Airport commented: “We are honoured to receive this award which recognises our team’s round-the-clock efforts to deliver real-time information to our passengers. 
 
“Social media is another channel for us to engage with our business passengers, enabling us to personalise our communication with them and to further improve their travel experience.” 

Editors note

London City Airport (LCY) is the only airport situated in London itself, just two miles from the site of the 2012 Olympic Games, three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End – linked to all via the LCY Docklands Light Railway station. Welcoming over 3 million passengers in 2011, LCY is not only uniquely convenient, but offers a uniquely rapid transit, through check-in and security to the departure lounge and gate, of around 20 minutes. 12 airlines fly out of LCY, serving over 40 destinations including Dublin, Madrid and Geneva – the latest additions for 2012 are Aberdeen, Venice, Basel, Mahon, Angers and Quimper. LCY is on Twitter (@londoncityairport) and further information about flights, destinations and airport services can be found at www.londoncityairport.com.

Further information

Contact geraldine.nolan@londoncityairport.com

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For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

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Andrew Scott
PR Manager

Tel: +44 (0)203 203 2497

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Charlotte Beeching
Corporate Communications Director

Tel: +44 (0)207 646 0132

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Out of hours urgent media enquiries only: 07801 579 273 / 07747 103 884

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@markyspa Absolutely, we're working on it. Apologies for poor experience but please don't hesitate to let us know next time, happy to help.
@mrsopinionated1 if you let us know where you are so we can get one of our customer service reps to pop over.
@mrsopinionated1 Are you still in departures now?
@markyspa We apologise for the congestion, is there anything we can do to assist now?
@mrsopinionated1 Sorry to read this, we apologise for the congestion is there anything we can do to help?
Let us know if you're flying off on your summer holidays this weekend! #FlyLCY https://t.co/WvxSyB2J3M
@nick2958 All info on road closures/disruption can be found here https://t.co/0tD4KhZQ5u
@little_icicle For further info on your flight please visit the BA desk in the departure lounge, they will be able to assist further.
Passengers please note Ride London is taking place this weekend, closing some roads around LCY. More info here https://t.co/CYB4bmEE2M
City Bar back in 2000 #tbt https://t.co/NM6z9U9GdV
London City Airport challenge launches pupils’ ambition sky-high https://t.co/0yoyO1a825
This week's #BookClub recommendation is 'Marble Collection' by Cecelia Ahern, it's a potential tear-jerker! https://t.co/np0fZ7BL6o
3 year guarantee included with any Mac purchased at Dixons Travel at LCY! #GadgetOfTheWeek https://t.co/95SPzwIUVa
What's on your travel playlist? Snoop Dogg 'Drop it Like it's Hot' is on ours! https://t.co/p4CxnIZwO9 https://t.co/ORBWKF4RM0
Morning from LCY, caption time! ✈️✈️ https://t.co/sBRziZfYpX
@HelenORahilly Sorry to read this, please email our team so we can investigate further online@LCY.co.uk
@sminicooper For updates on your flight please get in touch with your airline directly
@AvrilKinnerk Hi, for further updates on your flight please get in touch with your airline directly.
RT @tariqahmadbt: @LondonCityAir with Chancellor @PHammondMP to announce new £344m investment-our airports are gateways to the world https…
RT @transportgovuk: .@LondonCityAir plans include investing in a bus and taxi access scheme & improving airport walking and cycle routes ht…
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