Passengers are advised that check-in is open 2 hours before scheduled departure. Passengers will be unable to check-in before this time.

 
 

Self-bag tagging at London City

22/03/2012

British Airways has chosen London City as the second airport world-wide to offer its customers revolutionary self-help technology with a new bag tagging system which will be switched on today  (March 21).

The airline first launched self bag tagging at Gatwick Airport in October when it opened its new check-in hall in the North Terminal.

Now British Airways customers travelling from the Docklands airport to destinations in the UK and Europe can print and attach tags to their own bags at a self-service kiosk and deposit them at a bag drop desk.

The new process, combined with the option to check-in on line and print boarding passes at home or the office, will ease congestion on the airport concourse, particularly at peak times.

It means customers can literally go from kerbside to airside, even with checked-in bags, in 20 minutes.

The technology was designed specifically for British Airways and has proved so successful it was decided to install it at London City.

It gives customers more control of their journey, as well as providing an innovative travelling experience using the most advanced technology and a new approach to customer service. Every aspect of the travel experience has been carefully considered to make the customer experience quick, smooth, simple and stress-free.

Customer service staff will be on hand to greet customers and offer any help to use the self service kiosks and baggage podiums.

John Scarff, British Airways ground service manager, London City Airport, said: “We are delighted that London City has been chosen to have this new technology.  At an airport where the unique selling point is a quick and easy journey through the terminal already, this can only improve the customer experience.

“Many of our customers appreciate the opportunity to do more for themselves, like self service check-in, choosing seats and printing their own boarding cards - now for the first time they will be able to print their own bag tags. We’re giving them the freedom to be in control, but with the knowledge that our customer service staff will be on hand if they need them.”

Richard Gooding OBE, chief executive officer at London City Airport added: “We welcome the launch of this new innovative technology which further strengthens our commitment to transferring passengers to their destination with ease and speed.”

Further information

Contact geraldine.nolan@londoncityairport.com

Search news stories

Get in touch.

For more on media relations.

For enquiries regarding specific flights, routes or aircraft please contact the airline directly.

Picture of Andrew

Andrew Scott
PR Manager

Tel: +44 (0)203 203 2497

Email Andrew directly >
Picture of Charlotte

Charlotte Beeching
Corporate Communications Director

Tel: +44 (0)207 646 0132

Email Charlotte directly >

Out of hours urgent media enquiries only: 07801 579 273 / 07747 103 884

Please note - the press office does not deal with marketing, advertising or sponsorship. Please contact the switchboard on 0207 646 0000/88 and ask for the relevant department.

LCY Tweets

@BottleNina email online@LCY.co.uk
RT @clairemarshmd: @LondonCityAir the weekly commute can have its advantages..beautiful sunsets in the hottest week of the year so far! htt…
Check out our guide to the best European summer festivals, are you going to any? https://t.co/Y9C8UlYMGY https://t.co/KR9XBPWMjb
Snoop Dogg Drop it Like its Hot is on our ultimate travel playlist, what's on yours? https://t.co/VG3kaK0h3Q https://t.co/SZ4jW0cO0n
@AuntyHilda Hi, for further updates on your flight you'll need to get in touch with your airline directly.
@isvbella Sorry to read this, is there anything we can do to help?
@JoseFCancio Unfortunately no laptops were handed in yesterday.
Good morning from LCY, let us know if you're flying off on your holidays today! https://t.co/vWul7arua6
@JoseFCancio We'll check with the team see if they have it.
@jamiepaddy For further updates on your flight please check in with your airline directly.
@Silvia07149922 Excellent, let us know if you need anything further. BA Helpdesk will be able to keep you up to date with latest on flight.
@Silvia07149922 Please locate a member of staff in a blue high vis jacket and they will be happy to assist in what you need
@Silvia07149922 can you let us know where you are in the terminal?
@Silvia07149922 Apologies, we are working to improve our terminal. Is there anything we can do to help now?
Good evening from LCY! #FlyLCY https://t.co/EeEZyloacI
A gripping new thriller from Harlan Coben is our #BookClub recommendation for this week! https://t.co/SrBVPmWXBs
LCY terminal front in 2004 #tbt https://t.co/2hlQPKC70s
@fintanr Are you able to DM us with more feedback and your number so we can give you a call?
Passengers please note, severe delays on @jubileeline allow extra time for travel. https://t.co/B4CZNj3VBE
@fintanr Sorry to read this are you still in the restaurant?
Follow Us Facebook Twitter YouTube icon Youtube instagram icon Instagram

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter.

Parking

Car parking pre-book online.

Save up to 60% >

Holiday

Book your holiday.

Click here now >

LCY icon

London City Airport

See all destinations >.

Sign up. For news on competitions, new routes and articles. Be the first to know with our newsletter:
Submit >