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Automated Flight Update Tweets for London City Airport Passengers


London City Airport (LCY) has launched a new service offering automated flight updates to passengers via social media.

A customer can tweet their flight number to @LCYflightinfo on the day of travel to receive individual, real-time messages with information such as departure times and boarding gate numbers.

The new service will be supplementary to the airport’s existing Twitter feed - @londoncityair – which will continue to be the social face of LCY, engaging with customers and providing news and customer service information.

LCY is the first airport in Europe to introduce the technology from BizTweet, developed by TIC (Technology Integration Consultancy). The system ensures the passenger receives a relevant and personalised automatic communication.

BizTweet is currently in use at the world’s largest passenger airport, Dubai International. Alison FitzGerald, Chief Information Officer at London City Airport said: “We have invested heavily in technology to improve the passenger journey throughout all areas of the airport.

BizTweet adds another string to our bow, putting the latest information at the fingertips of our customers and providing a social media outlet which sends the selected information required by the passenger. It is another example of how we can tailor the passenger journey – interacting online with access to relevant, timely information is all part of improving the customer’s experience.”

To access the service, passengers can tweet their flight number to @LCYflightinfo or visit Departures and Arrivals section to find their flight and click on the adjacent Twitter icon.

Editors note

London City Airport (LCY) is the only London airport situated in London itself, just three miles from Canary Wharf, seven miles from the City and 10 miles from London’s West End and linked to all via the Docklands Light Railway. LCY offers a unique rapid transit proposition – a short check in (door to lounge) of around 20 minutes, and a shorter arrival (tarmac to train) of around 15 minutes. 10 airlines fly out of LCY, serving more than 40 mainly European destinations. The airport has permission to increase its operation to 120,000 movements per annum – carrying 6 million passengers - which it intends to do by 2023.

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