"We are delighted to be named the best airport in London on three key measures that are extremely important passengers. The findings are consistent with our own research, which repeatedly states that passengers using London City are far more likely to recommend it than those using any other airport in the UK.
"London City is predominantly a business airport and speed and convenience are of utmost importance to business travellers in particular. We offer a short check in of 20 minutes from door to departure gate, and even shorter arrivals process of just 15 minutes from plane to train or taxi. The airport is just three miles from Canary Wharf, and the City and Westminster are less than 25 minutes away by public transport.
"The passenger experience is at the core of everything we do. We are always working hard to make the most of the space available and introducing new technology to offer the quickest methods for completing processes such as check-in, bag-tagging and passport control.
"We are currently awaiting planning permission to develop our infrastructure in order to create new spaces and improve the passenger journey even further."
For more information on the survey click here.
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