Privacy Policy

Last updated May 2018


At London City Airport (LCY), we are committed to protecting the privacy and processing of your personal information while using our websites, products or services. In this policy, LCY sets out how we collect and use personally identifiable information and personal data, including information that you provide to us.

What is personal information?

Personal information is personal data as defined by the EU’s General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Special Categories of Personal Data

Certain data is classified under GDPR and the Data Protection Act 2018 as being “special categories”.

This includes:

  • Racial
  • Ethnic origin
  • Political Opinions
  • Religious Beliefs
  • Trade-union membership
  • Genetic Data
  • Biometric Data
  • Health Data
  • Data concerning a natural person's sex life
  • Sexual orientation
  • Other

LCY must ask for your consent to process types of personal data and it must be explicitly given. Where we are asking you for personal data that falls into any of the above special categories we will always tell you why and how the information will be used.

Age of consent

You must be 16 years of age to give consent to provide personal information to use LCY websites, products, services and facilities. If you are under the age of 16, consent must first be given by a parent or guardian.

Why do we collect personal Information?

Sometimes, we need information to provide the services that you request through our website, we may also need information to meet our legal and regulatory obligations to provide those services. This statement of privacy explains data collection and use in those situations. LCY and its affiliated entities are collectively referred to in this Policy as “LCY,” “we,” or “us.”. By using our website, products, services and facilities you consent to the collection, sharing and use of information as described here.

Application of this Policy

This Privacy Policy applies only to personal information collected by LCY through software or mobile app installations or use of and visiting LCY websites where this policy is posted and does not apply to any other information collected by LCY through other means. If you have other agreements with LCY governing LCY products or services, then those agreements dictate the subject matter of those agreements.

As a convenience to our site visitors, we may provide links to other websites that are not governed by this privacy policy. These linked sites are not under the control of LCY, and we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites.

Collecting your Personal Information

Personal information is collected by LCY on our websites, for example when you register for events, newsletters, reports, software or documentation downloads, or discussion groups. Personal information collected by LCY often is limited to your name, email address, language, country or location, but may include other information when needed to provide a service you have requested or to support your use of our products. LCY may also obtain personal data from third-parties in line with Data Protection Act 2018.

We may also automatically collect and store certain anonymised information such as statistics on your activities on our website (date, time, pages viewed, language preferences and length of time on our website); information about how you came to and used the website; your Internet Protocol (IP) address/MAC address/device identifier, broad geographic location (e.g., country or city-level location) and other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser. For further information on Cookies, please see the Cookies section below.

Use of your Personal Information

We may use the personal information we collect from you to:

  • make websites easier for you to use by not making you enter your personal information more than once;
  • help you quickly find software, services or information;
  • provide you with products or services that you have ordered;
  • help us create and deliver content most relevant to you through location customisation, personalised help and instructions, and other ways to personalise your experiences while using the website;
  • contact you to promote our products and services, as well as to alert you on product upgrades, special offers, updated information and other new services from LCY. For example, LCY’s partners may contact you by email, post or phone;
  • help us optimise our customer and partner relationship management;
  • improve your user experience with our websites, products and services both on an aggregated and individualised basis;
  • operate our products and services, for example when you create a LCY Account;
  • help us troubleshoot any problems you might experience with our products and services;
  • if you apply for a job vacancy on the site, to assess your application and communicate with you about this;
  • process your payments and purchases;
  • comply with applicable legal requirements, relevant industry standards and our policies.

LCY will not use personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorised by you.

We may periodically contact you with promotional or news material about our company and our products which we think you may find interesting using the email address or other contact details which you have provided. To opt-out of marketing, click on the unsubscribe link on the email you have received from London City Airport.

Sharing your Personal Information

LCY will only share personal information to the extent needed to perform the uses listed above and will take steps to safeguard personal information. For example, our vendors and partners are required to keep such personal information confidential and not to use it other than for the purposes intended. LCY does not sell or rent personal information to third parties unless you have given us permission to do so.

LCY may disclose your personal information, without notice, to comply with legal requirements, including any regulation, in relation to legal proceedings or investigations by governmental or law enforcement agencies, including criminal investigations, or to meet tax or other reporting requirements, including to (a) comply with legal process served on LCY or the website; (b) protect and defend the rights or property of LCY; and (c) act in urgent circumstances to protect the personal safety of users of LCY, its websites, services, product and facilities or the public.


LCY will employ reasonable precautions to protect personal information from loss, misuse and unauthorised access, disclosure, alteration or destruction. Such measures may include the use of password protection and restricting access to personal information to those with a legitimate interest in receiving the information.

Employees who have access to such personal information are trained regarding this Policy, advised that they are responsible for fully complying with the privacy principles in this Policy and instructed that violations of these principles shall result in appropriate discipline up to and including termination.

Contacting LCY

Where allowed by law, you may request access to the personal information LCY holds about you. To do this you can either fill out this form, send an e-mail to or in writing to:

Data Protection Manager City Aviation House, London City Airport, London, E16 2PB

LCY will respond to acknowledge receipt of your request within 5 working days. If you have a legal right of access, that right also allows you to correct, amend or delete that information when it is inaccurate. If we do hold information about you, we will:

  • give you a description of it;
  • tell you why we were holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

There may be circumstances when LCY is unable to provide access to your personal information. LCY may also deny or restrict access for legally permissible reasons, such as situations where the information contains references to other individuals and it is not possible to separate out your personal information, or where it cannot be disclosed for legal, security, or commercial proprietary reasons. LCY will endeavour to advise you of any reason for denying or restricting an access request.


What are cookies?

Cookies are small files which are stored on a user's computer. London City Airport use cookies to hold data which can be accessed either by the web server or London City Airport’s computers. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or subsidiary site) to the next. The cookies our third parties and we place on your computer do not collect personally identifiable information like your name, address or payment details. To find out more about cookies visit

Why does London City Airport use cookies?

We use cookies on our website, which amongst other things, help us to improve your experience of our website. Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites that you visit. They can improve your experience of using a website, for example, by remembering your preference settings and tracking your use of a website so that it can be improved to meet your needs.

What cookies does London City Airport use?

The details below explain which cookies we use on our website, why we use them and whether they are “strictly necessary” or another type of cookie e.g. "functionality" or "performance" cookies. We also state in the table whether a cookie is a "persistent" or "session" cookie. The difference is that:

Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website. Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

The different types of cookies we use

London City Airport uses the following categories of cookies on our websites:

  • strictly necessary;
  • performance;
  • functionality; and
  • targeted.

Strictly necessary

Strictly necessary cookies are essential to enable you to receive a service on a website. For example, cookies to operate online shopping baskets, do your internet banking or to comply with the law (e.g. to keep your information safe). We would not be able to operate our website without using the "strictly necessary" cookies listed below:

PP Cookies Table


Performance cookies collect information about how visitors use a website, for instance, which pages visitors go too most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. Any information collected by these cookies is anonymous. We only use such information to improve our website.


Functionality cookies allow the website to remember choices you make (such as your log in details) and customised preference settings (e.g. text size). They also enable enhanced, more personal features, e.g. a website may be able to provide you with local weather reports or traffic news by using a cookie to remember which region you are in.

These cookies are also used to provide services you have asked for such as watching a video. Information collected by "functionality" cookies may or may not be anonymised, but they cannot track your browsing activity on other websites. The "functionality" cookies on our website only collect anonymous information.


These cookies collect information about your browsing habits to make advertising relevant to you and your interests. These cookies collect the most information about users. To find out more about cookies used for targeting and advertising follow and or contact us at for further information about the trusted third parties we use.

Site Analytics

Google Analytics – We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at

Affiliate Window – Allows us to track affiliate advertisers and purchases. You can find out more about Affiliate Window on their site at

Google Adwords – This cookie can save people's settings on certain websites and can sometimes be used to track how visitors get to and interact with websites. This can be used for remarketing purposes or to track progress to completion of a booking. You can view Google’s privacy statement at

VeInteractive – This is used to improve user experience and collect information when you don’t complete your shopping cart. This allows us to ensure that you have all of the information that you need. For more details please visit

How can you manage cookies?

There are various levels of cookie enablement and disablement in the browser you are using. You can manage your browser cookie settings and set your cookie preferences or change them at any time. Please also note, blocking cookies may prevent some website pages from displaying correctly.

Links to third party websites

This Privacy policy applies to all London City Airport websites and does not apply to any third party website you may access from the websites

Privacy Policy updates and notices

From time to time, LCY may amend this privacy policy in order to change in the regulatory environment, business needs or to satisfy our customer’s needs, marketing partners and service providers. We will place any updates on this page. At the start of this policy we will tell you when it was last updated. Please check this page from time to time to stay up to date with any policy amendments or changes.

How to contact us

LCY is a company registered in England and Wales under company registration number 01963361 and having its registered office at London City Airport, City Aviation House, Royal Docks, London, E16 2PB.