Monday Jun 21:

For important advice on the recent changes to UK public health requirements and travel restrictions Click here. Should you have further questions regarding future travel plans, please contact your airline. Our Covid-19 Testing Centre is now open. Click here to book a test. Thank you.

Special Assistance

If you need any extra support to use the airport, we can help

Find out about services and facilities for people with disabilities or special needs including how to obtain a sunflower lanyard.

Staff Training and Training Record

In accordance with EC 1107/2006 and ECAC Doc 30, staff providing assistance to passengers, and staff in direct contact with the travelling public, will be provided with appropriate training including disability awareness and disability-equality training. London City Airport also provides first-aid training to all of its PRM (Passengers with Restricted Mobility) agents and refresher training to all staff.

Our customer-facing staff have had specialist training on assisting passengers with non-visible disabilities to ensure passengers have a seamless journey through the airport. The training was delivered by an expert not-for-profit organisation called Business Disability Forum.